53) Which form of on-the-job training usually involves having a learner study under the tutelage
of a master craftsperson?
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training
54) ________ is a method in which trainees learn on actual or simulated equipment but are
trained away from the job.
A) Vestibule training
B) Apprenticeship training
C) Cubicle training
D) Job instruction training
55) Which of the following occupations most likely does NOT use apprenticeship training to
prepare new employees?
A) dental assistant
B) electrician
C) banker
D) chef
56) Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an
example of ________.
A) apprenticeship training
B) on-the-job training
C) vestibule training
D) programmed learning
57) Bob demonstrates to trainees how to handle angry customers who call the firm’s help line.
Each trainee is then assigned a role to play in a simulated telephone conversation to help the
trainees practice the proper communication skills. Which training technique is Bob most likely
using?
A) behavior modeling
B) informal learning
C) apprenticeship training
D) vestibule training
58) Which of the following is NOT one of the procedures associated with behavioral modeling?
A) transfer of training
B) role playing
C) social reinforcement
D) task analysis
59) Which of the following allows people in one location to communicate live with people in
another location?
A) videoconferencing
B) virtual reality games
C) learning portals
D) computer-based training
60) ________ allows trainees to use a computer-based system to interactively increase their
knowledge and skills.
A) Computer-based training
B) Point-to-point training
C) Videoconferencing
D) Telelearning
61) Which of the following is an example of computer-based training?
A) participating in computerized simulations
B) conducting a computerized performance analysis
C) enrolling for a course through a learning portal
D) simultaneously communicating with global employees
62) According to surveys, which of the following is NOT considered a type of simulated
learning?
A) virtual reality games
B) monthly job rotations
C) step-by-step animated guides
D) software with screenshots and interactive prompts
63) Which of the following is a section of an employer’s website that offers employees online
access to training courses?
A) vestibule
B) learning portal
C) videoconference
D) virtual classroom
64) All of the following are primary benefits associated with virtual classrooms EXCEPT
________.
A) assessing the skills of management trainees
B) communicating with other remote learners
C) building communities through user profiles and live video
D) learning with collaborative software on personal computers
65) Managers at Southwest Communications have decided that their employees would benefit
from training. In the past, the firm has used classroom instructors to train workers. However, the
firm has a tight budget and is considering the idea of using Web-based instruction to train
employees. What research findings support the decision by Southwest Communications to use
Web-based instruction?
A) Trainees are more satisfied with Web-based instruction than classroom instruction.
B) Web-based instruction teaches how to perform tasks better than classroom instruction.
C) Trainees are better able to control pace and content with classroom instruction.
D) Web-based instruction teaches the memory of facts better than classroom instruction.
66) In which of the following settings would mobile learning be most appropriate?
A) giving a salesperson an update on inventory
B) helping an HR manager handle an angry worker
C) showing a mechanical engineer numerous schematics
D) providing a marketing manager with multiple spreadsheets
67) Which of the following enables employers to schedule, deliver, and manage online training?
A) virtual classrooms
B) qualification inventories
C) transaction processing systems
D) learning management systems
68) Which of the following terms refers to delivering learning content via laptops and cell
phones when needed?
A) mobile learning
B) individualized learning
C) demand-driven learning
D) computer-based learning
69) Which of the following is LEAST likely to be a goal of diversity training?
A) enhancing cross-cultural sensitivity
B) fostering harmonious working relationships
C) improving interpersonal communication skills
D) establishing relationships with outsourced workers
70) According to the text, which of the following is most likely the cause of a “won’t-do”
problem?
A) lack of managerial instruction
B) inadequate reward system
C) insufficient supplies
D) poor training
71) Apprenticeship training is a step-by-step, self-learning method which uses a textbook,
computer, or the Internet.
72) Evidence suggests that Web-based instruction is significantly more effective than classroom
instruction for teaching information about how to perform a job-related task.
73) Providing learning content on demand through cell phones and laptops is known as mobile
learning.
74) Vestibule training combines the benefits of on- and off-the-job training with reduced costs
and increased safety.
75) Lifelong learning programs focus primarily on helping employees acquire post-graduate
degrees in highly technical fields of study.
76) Apprenticeship training is a process by which people become skilled workers, usually
through a combination of formal learning and long-term on-the-job training, often under the
tutelage of a master craftsperson.
77) Since the ability to work with a team is a natural skill, few firms provide teamwork training
programs to employees.
78) What is on-the-job training? What types of on-the-job training methods are most frequently
used by employers? Why?
79) According to research, what are some effective informal training techniques?
80) Jack hopes to be promoted to head of his department next year. In the meantime, he has been
assigned to spend a year as assistant to the current department head. This is an example of the
________ form of training.
A) job rotation
B) job instruction
C) coaching
D) informal learning
81) Which of the following is a managerial on-the-job training method that involves educating,
instructing, and training subordinates?
A) behavior modeling
B) role playing
C) simulating
D) coaching