Fundamentals of Human Resource Management, 5e (Dessler)
Chapter 7 Training and Developing Employees
1) ________ provides new employees with the basic background information required to
perform their jobs satisfactorily.
A) Employee recruitment
B) Employee selection
C) Employee orientation
D) Employee development
2) Which of the following would perform the initial orientation in most firms?
A) HR specialist
B) mid-level manager
C) administrative assistant
D) immediate supervisor
3) Maria was recently hired as an accountant with a large marketing firm. Today is Maria’s first
day of work, and she will be attending an employee orientation session. Which of the following
is LEAST likely to be addressed during Maria’s orientation?
A) employee benefits
B) daily routine
C) safety measures
D) sales methods
4) Which of the following is NOT one of the primary purposes of employee orientation?
A) The employee should become skilled with the firm’s software.
B) The employee should understand the organization in a broad sense.
C) The employee should have a clear understanding of what is expected.
D) The employee should begin the process of learning the firm’s preferences.
5) What is an alternative term for employee orientation?
A) development
B) acculturation
C) recruiting
D) onboarding
6) Unlike traditional orientation programs, which topic is included in many modern orientation
programs?
A) organizational charts
B) culture and values
C) personnel policies
D) health benefits
7) Which of the following should most likely be emphasized in an employee handbook?
A) Employees will not be fired without “just cause.”
B) A tenure system is the basis of employment.
C) The employment relationship is “at-will.”
D) Policies constitute employment contracts.
8) Orientation refers to the methods used to give new or present employees the skills they need
to perform their jobs.
9) Employee orientation programs range from brief, informal introductions to lengthy, formal
courses.
10) Hiring highly skilled employees with great potential eliminates the need to provide
orientation and training.
11) What are the desired results of a successful employee orientation program?
12) Onboarding means going beyond the traditional one-day orientation training and instead,
conducting training over a few days, instilling company ideologies and values, such as open
communication.
13) All of the following are included in a task analysis record form EXCEPT ________.
A) performance standards
B) trainable skills required
C) performance appraisals
D) human aptitudes required
14) Which of the following terms refers to the methods used to give new or present employees
the skills they need to perform their jobs?
A) orientation
B) training
C) development
D) appraisal
15) Lucas, an HR manager, has been assigned the task of creating a training and development
program for his firm’s employees. According to the ADDIE training process model, what is the
first step that Lucas should take?
A) assess the program’s successes or failures
B) design the program content
C) conduct a needs analysis
D) train the targeted group of employees
16) In the ADDIE training process model, which of the following occurs immediately after a
needs analysis has been conducted?
A) assessing the program’s successes or failures
B) presenting the program to a test audience
C) designing the overall training program
D) training a targeted employee group
17) Which of the following would most likely occur during the implementation stage of a
training program?
A) presenting the program to a small test audience
B) designing the program content for different learners
C) conducting a needs analysis of newly hired workers
D) providing on-the-job training to the targeted group of employees
18) What is the final step in the ADDIE training process model?
A) evaluating the program’s successes or failures
B) presenting the program to a small test audience
C) conducting a performance and needs analysis
D) training the targeted group of employees
19) Anna, an HR manager, wants to determine the training needs of a new employee in the
shipping department. Which of the following would most likely help Anna?
A) needs analysis
B) task analysis
C) performance analysis
D) training analysis
20) A performance analysis is primarily used to assess the training needs of ________.
A) new employees
B) prospective employees
C) current employees
D) former employees
21) Which of the following best describes the first step in a performance analysis?
A) comparing a person’s performance to ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments
22) Which of the following is NOT a method used to identify performance deficiencies and
employee training needs?
A) supervisor performance reviews
B) attitude surveys
C) assessment centers
D) outplacement counseling services
23) Which of the following consolidates the knowledge, skills, and behaviors that an individual
needs to perform a job well?
A) instructional objective
B) ranking method
C) competency model
D) work council
24) Which of the following should specify in measurable terms what the trainee should be able to
do after successfully completing the training program?
A) instructional objective
B) employee orientation
C) performance analysis
D) competency model
25) For training to be successful and effective, a trainee must have ________.
A) experience
B) motivation
C) management skills
D) technical expertise
26) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of
10 employees. Members of Mark’s sales force vary in experience level. Four members of the
sales team have worked at Samson for less than 1 year. The other six salespeople have been with
Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed
that sales have been dropping steadily over the last year. Mark is considering the idea of
providing training to his sales team as a way to boost sales.
Which of the following best supports the argument that the drop in Samson’s sales can be solved
through training?
A) Attitude surveys sent to Samson personnel suggest that the firm’s elimination of year-end
bonuses has angered many employees.
B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are
dropping as more people are choosing to use generic drugs instead.
C) Members of the sales team have expressed that they do not fully understand the benefits and
side effects of the latest medications released by Samson.
D) Samson provides laptops to its entire sales team so each salesperson can easily locate
necessary information while on sales calls.
27) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of
10 employees. Members of Mark’s sales force vary in experience level. Four members of the
sales team have worked at Samson for less than 1 year. The other six salespeople have been with
Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed
that sales have been dropping steadily over the last year. Mark is considering the idea of
providing training to his sales team as a way to boost sales.
Which of the following undermines the argument that the drop in Samson’s sales can be solved
through training?
A) Samson recently eliminated its long-standing policy of paying salespeople commissions on
top of base salaries, which angered employees.
B) The newest members of the Samson sales force are unfamiliar with the procedures used by
the firm to measure the effectiveness of new drugs.
C) Samson’s most experienced salesperson retired after working at the firm for more than 20
years.
D) Samson no longer requires salespeople to have medical backgrounds or science degrees.
28) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of
10 employees. Members of Mark’s sales force vary in experience level. Four members of the
sales team have worked at Samson for less than 1 year. The other six salespeople have been with
Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed
that sales have been dropping steadily over the last year. Mark is considering the idea of
providing training to his sales team as a way to boost sales.
All of the following questions are relevant to Mark’s decision to implement a training program
for his sales team EXCEPT ________.
A) What were the results of attitude surveys distributed to the sales team?
B) What interpersonal competencies are expected of sales team members?
C) What tools are available to sales team members to help them work efficiently?
D) What methods are used for recruiting and interviewing individuals for sales positions?
29) Tyrone, an HR manager, is conducting a task analysis. Tyrone is most likely ________.
A) monitoring the training needs of current employees
B) evaluating the effectiveness of training programs
C) assessing the training needs of new hires
D) planning for future training needs
30) Training decisions can trigger equal employment issues because of all of the following
EXCEPT ________.
A) Title VII of the Civil Rights Ace prohibits discrimination
B) protected individuals cannot face discrimination in training programs
C) advanced training programs can be based on skills and experience
D) sexual harassment training is strongly encouraged by the EEOC
31) According to the text, what has been a key component of Walgreens new strategy?
A) selective hiring practices
B) reformulating training policies
C) job rotation opportunities
D) managerial development
32) What are the five steps in the ADDIE training process model?
A) analyze, describe, develop, implement, enforce
B) acquire, develop, designate, improve, evaluate
C) analyze, design, develop, implement, evaluate
D) assess, design, designate, invalidate, equate
33) Which term refers to a detailed study of a job to identify the specific skills required?
A) job analysis
B) task analysis
C) competency analysis
D) performance analysis
34) What is the primary focus of a strategic training needs analysis?
A) training needed for future jobs
B) evaluation of training programs
C) training needed for current jobs
D) evaluation of strategic planning
35) Strategic training needs analysis is most closely linked to ________.
A) organizational culture
B) employee orientation
C) succession planning
D) employee compensation
36) Which of the following is LEAST relevant when conducting a task analysis?
A) job descriptions
B) performance standards
C) job specifications
D) industry requirements
37) Which of the following would be most helpful to review when conducting a performance
analysis of an employee?
A) employment application
B) employee handbook
C) customer complaints
D) health claims
38) Kate, an HR manager, is designing a training program for process engineers. Which of the
following activities is Kate LEAST likely to perform at this stage?
A) setting performance objectives
B) choosing a delivery method
C) analyzing training needs
D) estimating a budget
39) Instructional objectives for training programs should focus on ________.
A) maximizing work hours
B) meeting budget requirements
C) motivating current employees
D) correcting performance deficiencies
40) Which of the following would most likely make material presented during a training program
more meaningful to trainees?
A) using familiar examples
B) providing guest speakers
C) providing short breaks
D) encouraging group work
41) A task analysis is typically conducted to identify the training needs of current employees,
while a performance analysis is limited to newly hired employees.
42) Attitude surveys, employee diaries, tests, and performance appraisals are tools for
conducting a performance analysis.
43) What are the main steps involved in the training process? What are two methods used to
assess employee training needs?
44) In a brief essay, discuss how firms utilize advancements in technology to train their
employees and to develop their managers.
45) What steps can be taken during training programs to motivate trainees to learn? How can
learning be reinforced during a training program?
46) ________ means having a person learn a job by actually doing it.
A) Simulated learning
B) On-the-job training
C) Social learning
D) Behavior modeling
47) Which of the following training methods is experienced by almost all employees?
A) on-the-job training
B) apprenticeship training
C) informal learning
D) vestibule training
48) On-the-job training can be accomplished through the use of all of the following techniques
EXCEPT ________.
A) coaching
B) role playing
C) observation
D) job rotation
49) Rebekah was hired soon after graduation and assigned to complete a management trainee
program. She will move to various jobs each month for a 9-month period of time. Her employer
is utilizing the ________ form of training.
A) job rotation
B) understudy
C) coaching
D) special assignments
50) Lara is a mid-level manager at a telemarketing company. She has been given the task of
coaching a new employee, so Lara will most likely ________.
A) show the new employee the steps of various tasks
B) develop a change plan with the new employee
C) monitor the new employee’s benefits plan
D) modify the new employee’s workload
51) A structured process by which people become skilled workers through a combination of
classroom instruction and on-the-job training is called ________.
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training
52) Approximately ________ of what employees learn on the job comes from informal learning.
A) 80%
B) 60%
C) 40%
D) 20%