82) Any attempt to improve managerial performance by imparting knowledge, changing
attitudes, or increasing skills is called ________.
A) on-the-job training
B) management by objectives
C) performance improvement programs
D) management development
83) Which of the following enables management trainees to work full-time analyzing and
solving problems in other departments?
A) role playing
B) action learning
C) job rotation
D) behavior modeling
84) Eric is in a group with five other management trainees at Coca-Cola. Eric’s group is
competing against other management trainees at the firm in a simulated marketplace. Each group
must decide how much to spend on advertising and how many products to manufacture over the
next 3 years. In which of the following activities is Eric most likely participating?
A) management games
B) on-demand learning
C) vestibule training
D) action learning
85) Marcos is a management trainee at Global Enterprises who is involved in a management
development program. As part of the program, Marcos has been given a description of an
organizational problem and has been instructed to analyze the situation, diagnose the problem,
and present his findings to a group of other trainees. Which of the following is most likely being
used at Global Enterprises?
A) coaching method
B) action learning
C) case study method
D) management games
86) Which training method divides trainees into six-person companies that compete with other
companies in a simulated marketplace?
A) improvisation
B) management games
C) case study
D) action learning
87) Over the last six months, Leslie, a management trainee at Federal Express, has spent time
working in the shipping, accounting, and marketing departments. Leslie is most likely engaged in
________.
A) management games
B) action learning
C) job rotation
D) role playing
88) All of the following are characteristics of corporate universities EXCEPT ________.
A) utilizing technology to support learning
B) evaluating learning and performance
C) aligning with corporate strategic goals
D) partnering with other firms
89) The case study method is an on-the-job management development technique that presents a
manager with a written description of an organizational problem that needs to be diagnosed and
solved.
90) Management games are considered an effective training tool because trainees are actively
involved, and the activities help trainees focus on planning and solving problems.
91) Management development is a special approach to organizational change in which the
employees themselves formulate the change that is required and implement it.
92) What is management development? What is organizational development? What methods are
used for each?
93) What guidelines should a firm consider when designing a management development
program? How can firms measure the effectiveness of such programs?
94) ________ is a special approach to organizational change in which the employees formulate
the change that’s required and implement it.
A) Managerial development
B) Action research
C) Succession planning
D) Organizational development
95) Research has shown that reorganizations fail because of all of the following reasons
EXCEPT
A) individual productivity increasing as employees become distracted
B) employees resisting the changes
C) insufficient resources devoted to the change effort
D) leaders resisting the changes
96) Gathering data about the organization and its operations and attitudes, with an eye toward
solving a particular problem, is known as ________.
A) action research
B) progressive research
C) proactive research
D) team building research
97) Which of the following is NOT a way to overcome resistance to change?
A) impose rewards or sanctions that guide employee behaviors
B) negotiate with employees
C) give inspirational speeches
D) fire employees who resist change
98) According to experts French and Bell, one OD method, ________, begins with the consultant
interviewing each of the group members and the leader before the meeting.
A) role playing
B) team-building meetings
C) case studies
D) action research
99) Survey research is another OD option.
100) Organizational development is a change process through which employees formulate the
change that’s required and implement it, often with the assistance of trained consultants.
101) To bring about a desired organizational change at work, establish a sense of urgency.
102) Outline the steps needed to bring about a change at work.
103) Which of the following is most likely NOT measured when evaluating a training program?
A) overall organizational productivity
B) participants’ reactions to the program
C) what trainees learned from the program
D) achievement of training objectives
104) With a controlled experiment, it is possible for researchers to assess the extent to which any
change in performance in the training group resulted from the training program or from
organization-wide changes.
105) What role does evaluation play in the training and development process? What training
outcomes are typically measured?