Fundamentals of Human Resource Management, 5e (Dessler)
Chapter 4 Job Analysis and Talent Management
1) Which of the following terms refers to the goal-oriented and integrated process of planning,
recruiting, developing, managing, and compensating employees throughout an organization?
A) global HR management
B) succession planning
C) talent management
D) team building
2) What is the first step of the talent management process?
A) recruiting internal candidates
B) deciding what positions to fill
C) conducting screening interviews
D) building a pool of job candidates
3) What is the final step in the talent management process?
A) rewarding and motivating employees
B) appraising employees
C) training and developing employees
D) screening employees
4) A manager with a talent manager perspective will most likely agree with which of the
following statements?
A) Mission-critical and average employees should be rewarded and developed equally.
B) Applicant screening and testing is more important than employee training and development.
C) Strategic goals should be considered when staffing, training, and compensating employees.
D) Job analysis should be conducted with questionnaires and observation for better accuracy.
5) What should be the primary purpose of the talent management process?
A) retaining high-performing employees
B) providing competitive compensation
C) measuring organizational performance
D) achieving the firm’s strategic goals
6) Talent management is the process of measuring the performance of an organization and
integrating key recruiting and retention functions.
7) What is talent management? What actions will most likely be taken by a manager with a talent
management perspective?
8) Which term refers to a procedure for determining the duties and skill requirements for a
specific job and the kind of person most suitable for a position?
A) HR management
B) job description
C) job analysis
D) talent management
9) The information resulting from a job analysis is primarily used for writing ________.
A) job descriptions
B) corporate objectives
C) training requirements
D) performance standards
10) During a job analysis, a human resources specialist will most likely collect information about
all of the following EXCEPT ________.
A) human behaviors
B) physical working conditions
C) responsibilities of the position
D) employee benefits options
11) Which of the following most likely depends on a job’s required skills, education level, safety
hazards, and degree of responsibility?
A) telecommuting opportunities
B) OSHA and EEO compliance
C) employee compensation
D) organizational culture
12) Job analysis is most important because managers use it to ________.
A) apply talent management
B) support all HRM activities
C) comply with ADA requirements
D) provide employment data to the government
13) Maria, an HR manager at ATX Manufacturing, needs to know what sorts of people to recruit
for a process engineering job at the firm. Which of the following would be most useful for
Maria’s task?
A) job analysis
B) organization chart
C) industry standards
D) performance appraisal
14) What is the first step in conducting a job analysis?
A) developing a job description
B) collecting data on job activities
C) deciding how to use the information
D) selecting representative positions to observe
15) Which of the following would LEAST likely involve the use of job analysis information?
A) recruiting decisions
B) training requirements
C) performance appraisal
D) diversification oversight
16) Anna, a new employee at Concord Electronics, wants to make sure she understands who to
report to at the firm and the title of various positions. Which of the following would most likely
help Anna?
A) organization chart
B) workflow analysis
C) process chart
D) position analysis
17) Which of the following is a workflow chart that shows the flow of inputs to and outputs from
a particular job?
A) organization chart
B) Gantt chart
C) process chart
D) SWOT chart
18) Oscar, an HR manager at Garvin Pharmaceuticals, needs to determine whether certain jobs at
the firm should even exist. Which of the following would best help Oscar with this task?
A) workflow analysis
B) job rotation
C) business engineering
D) job analysis
19) Which of the following involves combining steps in a business process and implementing the
use of information technology to do the jobs previously done by multiple departments?
A) job analysis
B) job enlargement
C) workflow analysis
D) business process reengineering
20) Which of the following involves assigning workers additional same-level activities?
A) job rotation
B) job enlargement
C) job analysis
D) job enrichment
21) Julian, an assembly line worker at a furniture assembly facility, attaches headrests to office
chairs. Now, Julian’s manager wants Julian to attach armrests to the chairs as well. Which term
best describes the change in Julian’s job?
A) job rotation
B) job specification
C) job enlargement
D) job enrichment
22) Systematically moving workers from one job to another is known as ________.
A) job rotation
B) job enlargement
C) job enrichment
D) job specification
23) Which method for motivating workers was advocated by Frederick Herzberg?
A) job reengineering
B) job enrichment
C) job enlargement
D) job rotation
24) What is the underlying theory behind job enrichment?
A) Employee retention rates increase with frequent task changes.
B) Opportunities for training motivate employees to be productive.
C) Intrinsic and extrinsic rewards lead to long-term employee loyalty.
D) Empowered employees are motivated to perform their jobs well.
25) Anita, an HR manager, is in the process of conducting a job analysis. She has just finished
selecting a sample of representative positions. What should Anita do next?
A) develop a job description that includes working conditions and responsibilities
B) contact supervisors to verify employees’ tasks, responsibilities, and working conditions
C) interview employees to gather information about the job’s duties and responsibilities
D) conduct a workflow analysis and develop a diagrammatic process chart for each job
26) What is the final step of the job analysis process?
A) creating a process chart
B) writing a job description
C) determining a sample group
D) verifying data with supervisors
27) Job analysis produces information used for writing job descriptions and job specifications.
28) The information gathered during a job analysis is primarily used to ensure that firms are
complying with OSHA, state governments, and the ADA.
29) An organization’s HR specialists are legally required to conduct all job analyses to ensure
fairness and consistency.
30) What is business process reengineering? What are the steps involved in business process
reengineering? How can firms benefit from business process reengineering?
31) How does job analysis support human resource management activities? Briefly describe one
of the methods commonly used for gathering job analysis data.
32) Which of the following data collection techniques would be most useful when writing a job
description for a software engineer?
A) analyzing organization charts
B) interviewing employees
C) developing process charts
D) observing employees
33) Which of the following jobs would be most suitable for the direct observation method of job
analysis data collection?
A) janitor
B) attorney
C) data analyst
D) research assistant
34) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate
the personal service the store’s employees provide. After a very profitable year, Purrfect Pets is
expanding by opening two more stores. Before hiring employees for the new stores, the manager
is considering the idea of conducting a job analysis for each position.
Which of the following most likely undermines the argument that the Purrfect Pets manager
should observe workers in order to gather job analysis information?
A) Most employees of Purrfect Pets perform repetitive tasks on a daily basis.
B) Part-time and seasonal workers fill most of the positions at Purrfect Pets.
C) Most positions at Purrfect Pets include some element of physical activity.
D) The tasks of most Purrfect Pets employees vary widely from day to day.
35) What form of data collection most likely involves recording work activities into a handheld
dictating machine?
A) diaries
B) interviews
C) observations
D) questionnaires
36) Which of the following questions would LEAST likely be asked during a job analysis
interview?
A) What are the hourly wages?
B) What are the job’s mental demands?
C) What are your responsibilities?
D) What are the health and safety conditions?
37) Which of the following is recommended for conducting an effective job analysis interview?
A) Follow an unstructured interview format because each job is different.
B) Overlook occasional duties performed by the worker to save time during the interview.
C) After the interview, review collected information with the worker’s immediate supervisor.
D) Let the worker know that the collected information will be used for performance evaluations.
38) Which of the following is a characteristic of most job analysis questionnaires?
A) costly implementation
B) short development time
C) complies with federal laws
D) efficient for large groups
39) Ruben, an HR manager at Chrysler, needs to perform a job analysis for an assembly-line
position at the plant. Which method for collecting job analysis information will Ruben most
likely use?
A) direct observation
B) questionnaire
C) participant diary
D) individual interview
40) Which method for collecting job analysis information is best when an HR manager needs to
compare jobs for pay purposes?
A) participant diary
B) position analysis questionnaire
C) direct observation
D) group interview
41) Which of the following is recommended for conducting an effective job analysis?
A) use one job analysis tool to simplify the results
B) help the employee’s supervisor write the job description
C) quantify the results with a structured interview
D) clarify the process and questions to the employee
42) Questionnaires used for job analysis purposes consist of structured checklists rather than
open-ended questions, which take too long to enter into a database.
43) Observation as a data collection method in a job analysis is most appropriate for jobs
entailing a lot of mental activity.
44) During group interviews for collecting job analysis information, it is unusual for a worker’s
immediate supervisor to attend because of the private nature of the questions being asked.
45) The position analysis questionnaire contains 194 items from five basic activity categories.
46) What are the advantages and disadvantages of using interviews to collect job analysis data?
47) What are the basic methods for collecting job analysis information? Explain how this
information is used to write job descriptions and job specifications.
48) How has the Internet changed job analysis methods? How has the Internet improved the
ability of managers to write job descriptions?
49) Which term refers to a written statement that describes the activities, responsibilities, and
working conditions of a job?
A) job specification
B) job evaluation
C) job description
D) job context
50) What type of information is contained in the job identification section of a job description?
A) performance standards
B) job summary
C) major duties
D) job title
51) O*NET is a resource for employers who need to write ________.
A) employee training manuals
B) job application forms
C) job descriptions
D) finance audits
52) Job descriptions are used for ________.
A) collecting job analysis data
B) writing job specifications
C) quantifying job pay rates
D) identifying job applicants