53) Linking HR policies and practices with strategic goals in order to improve business
performance is known as ________.
A) strategic human resource management
B) supply chain management
C) succession planning
D) behavior modeling
54) Which of the following is the most likely source of a company’s hierarchy of goals?
A) structure of the firm’s HR department
B) assessment center of the firm
C) basic planning process of the firm
D) organizational chart of the firm
55) Which of the following best describes the general purpose of a strategic plan?
A) obtaining global resources
B) monitoring employee recruiting
C) maintaining a competitive advantage
D) providing opportunities for expansion
56) Which of the following is NOT part of strategic human resource management?
A) training employees
B) recruiting the right people
C) formulating strategic plans and goals
D) conducting a job analysis
57) Which of the following is a course of action that answers the question, “Are we in the right
business given our strengths and weaknesses and the challenges that we face?”
A) case study
B) mission
C) strategy
D) vision
58) The primary purpose of strategic human resource management is to ________.
A) develop human resource policies that align with industry standards
B) link an organization’s strategic plan with its human resource strategies
C) create stringent appraisal systems that highlight employee weaknesses
D) use offshoring to reduce human resource costs and to initiate global strategies
59) In order to generate the desired workforce skills, competencies, and behaviors that a firm
needs to achieve its strategic goals, human resource management must first develop ________.
A) HR tools
B) HR strategies
C) company norms
D) employee cultures
60) Which term refers to the employee skills and behaviors that a firm needs to achieve its
strategic goals?
A) task analyses
B) mission statements
C) supervisory objectives
D) workforce requirements
61) All of the following are HR tools used to translate a firm’s strategic goals into HR policies
and activities EXCEPT ________.
A) scatter plot
B) strategy map
C) digital dashboard
D) HR scorecard
62) As an HR manager, you would most likely use a strategy map to ________.
A) outline a presentation for top executives
B) quantify the financial and nonfinancial goals of a firm
C) understand the chain of activities that contributes to a firm’s success
D) assess the effects of employee training programs on retention rates
63) Which term refers to a process for assigning financial and nonfinancial goals to the chain of
activities required for achieving the company’s strategic aims?
A) HR ratio analysis
B) strategy mapping
C) behavior modeling
D) HR scorecard
64) Mona, an HR manager, is using the HR scorecard process to quantify a strategy map. Which
of the following tasks is Mona LEAST likely to perform?
A) informing all employees of their goals
B) holding structured interviews with participants
C) monitoring and assessing employee performance
D) assigning financial and nonfinancial goals to activities
65) As an HR manager with Northern Airlines, Stan reviews graphs and charts on his computer
to understand the relationship between HR activities, employee behaviors, and strategic
outcomes. Which of the following tools does Stan most likely use?
A) strategy map
B) HR scorecard
C) digital dashboard
D) corporate scatter plot
66) Human resource strategies are the ________ used to produce the desired workforce skills,
competencies, and behaviors needed to support a firm’s strategic goals.
A) visions and missions
B) policies and practices
C) theories and evaluations
D) objectives and plans
67) The employee manual at Go-Tech states that the firm “complies with all laws, regulations,
and principles of ethical conduct.” This statement is an example of a Go-Tech ________.
A) policy
B) strategy
C) mission
D) procedure
68) Suzanne, an employee at Sound Wave Systems, believes that the firm’s warehouse is an
unsafe environment due to slippery floors and faulty stair rails. After consulting the employee
manual, Suzanne writes a letter about the situation to her immediate supervisor. Suzanne is most
likely following the firm’s ________.
A) policies
B) strategies
C) missions
D) procedures
69) Goals are initiated by the bottom level of an organization according to the hierarchy of goals
approach to strategic planning.
70) The specific human resource policies and practices used to support a firm’s strategic goals
are known as human resource strategies.
71) HR scorecards present managers with desktop graphs and charts of how a firm’s HR
strategies compare to those of other firms in the same industry.
72) Employees’ skills and commitment create a competitive advantage in service industries, but
technology is the primary key to a competitive advantage in manufacturing industries.
73) Strategic human resource management means formulating and executing HR systems that
produce the employee competencies and behaviors the company needs to achieve its strategic
aims.
74) In a brief essay, explain how the strategy map, the HR scorecard, and the digital dashboard
are used in strategic human resource management.
75) In a brief essay, discuss the importance of strategic planning and setting hierarchical goals.
76) Which of the following terms refers to a set of human resource management policies and
practices that promote organizational effectiveness?
A) human resource metric
B) corporate-level strategy
C) strategic human resource map
D) high-performance work system
77) All of the following are commonly used HR metrics EXCEPT ________.
A) health care costs per employee
B) absence rate
C) cost per new hire
D) communication expenses
78) A ________ metric focuses on measuring the activities that contribute to achieving the
company’s strategic aims.
A) strategy-based
B) high-performance
C) human resource
D) benchmark
79) An HR specialist conducting an HR audit should review which of the following when
auditing recruitment and selection practices?
A) disciplinary procedures
B) FLSA compliance
C) workers’ compensation
D) background check policies
80) Which area of an HR audit is most likely being assessed by an HR specialist who is
reviewing job descriptions and the employment status of current employees?
A) employee relations
B) roles and head count
C) mandated benefits
D) group benefits
81) An HR specialist conducting a compliance audit should most likely have a solid
understanding of ________.
A) health benefits
B) federal employment laws
C) employee selection tools
D) corporate termination policies
82) Which of the following terms refers to the quantitative measure of a human resource
management yardstick such as employee turnover or qualified applicants per position?
A) high-performance work system
B) human resource scorecard
C) human resource metric
D) human resource audit
83) Which of the following terms refers to the process of comparing and analyzing the practices
of one firm with those of a high-performing company?
A) benchmarking
B) diversifying
C) outsourcing
D) strategizing