54) It is legal for union organizers to solicit employees for membership as long as the effort does
not endanger the performance or safety of the employees.
55) It is illegal for supervisors to discuss their opinions about unionization with employees.
56) Decertification campaigns to end union representation are in principle very similar to the
initial certification campaign that brought the union into power.
57) You are a supervisor at a large manufacturing firm. What should you do or not do during
organizing and preelection campaigns? What should you do or not do when faced with employee
grievances?
58) What are the different types of strikes? What is the purpose of picketing during a strike?
During a union drive and election, what are the guidelines regarding employee picketing?
59) List and describe the five steps involved in planning a union drive and election.
60) When representatives of Ford’s management and the autoworkers’ union meet to negotiate a
labor agreement, which of the following is most likely occurring?
A) collective bargaining
B) featherbedding
C) union salting
D) certification
61) Which of the following is a characteristic of good-faith bargaining?
A) overlooking bargaining items
B) making unilateral changes
C) making counterproposals
D) bypassing union representatives
62) All of the following are examples of mandatory bargaining items EXCEPT ________.
A) wages
B) hours
C) severance pay
D) cafeteria prices
63) All of the following are examples of permissible bargaining items EXCEPT ________.
A) indemnity bonds
B) use of union label
C) employee drug testing
D) strikebreaker employment
64) Which of the following is an illegal bargaining item?
A) employee drug testing
B) discriminatory treatment
C) continuance of past contract
D) membership of bargaining team
65) Managers from Ford and representatives from United Auto Workers are in the first stage of
collective bargaining over benefits and wages. Which of the following is most likely occurring?
A) Subcommittees are forming to create alternatives.
B) Each side is checking terms with superiors.
C) Each side is trading some of its demands.
D) Each side is presenting its demands.
66) Which of the following terms refers to a collective bargaining situation that occurs when the
parties are NOT able to move further toward settlement?
A) impasse
B) picketing
C) arbitration
D) wildcat strike
67) Negotiators use all of the following types of third-party interventions to overcome an
impasse EXCEPT ________.
A) binding arbitration
B) fact finding
C) mediation
D) picketing
68) Which third-party intervention uses a neutral third party to assist the principals in reaching
agreement?
A) fact finding
B) mediation
C) binding arbitration
D) nonbinding arbitration
69) All of the following are negotiating guidelines EXCEPT ________.
A) acting fairly but firmly
B) controlling emotions
C) compromising
D) working quickly
70) Which intervention method listed below is the most definitive of all third-party
interventions?
A) fact finding
B) mediation
C) binding arbitration
D) interest arbitration
71) Fact finding seeks to end an impasse by ________.
A) assisting the principals in reaching an agreement
B) studying the issues and making a public recommendation
C) interpreting and analyzing existing contract terms
D) communicating assessments of the likelihood of a strike
72) Which third-party intervention is commonly used in national emergency disputes?
A) fact finding
B) mediation
C) binding arbitration
D) nonbinding arbitration
73) The National Air Traffic Controllers Association and the Federal Aviation Administration
have reached an impasse during collective bargaining. Which of the following will most likely
be used to reach a settlement?
A) interest arbitration
B) mediation
C) binding arbitration
D) fact finding
74) Arbitration means ending an impasse by ________.
A) assisting the principals in reaching an agreement
B) studying the issue in a dispute and suggesting a settlement
C) making a public recommendation to a committee
D) giving a third-party the power to determine and dictate the settlement terms
75) Which form of arbitration means that both parties are committed to accepting the arbitrator’s
decision?
A) interest arbitration
B) binding arbitration
C) nonbinding arbitration
D) compulsory arbitration
76) Union members at ABC Manufacturing are striking because management and the union
failed to reach an agreement on the health benefits aspect of a contract. This is most likely an
example of a(n) ________ strike.
A) unfair labor practice
B) wildcat
C) sympathy
D) economic
77) The United Auto Workers went on strike support the employees of the Detroit News, Detroit
Free Press, and USA Today. This is an example of a(n) ________ strike.
A) unfair labor practice
B) wildcat
C) sympathy
D) yellow-dog
78) During the term of their contract with ABC Manufacturing, members of the firm’s employee
union participate in an unauthorized strike. This is most likely an example of a(n) ________
strike.
A) unfair labor practice
B) wildcat
C) sympathy
D) economic
79) You are the HR manager at a firm that is currently dealing with an unfair labor practice
strike. Which of the following responses would be LEAST appropriate for you to take?
A) shutting down the affected area until the strike ends
B) contracting out work to other operations
C) continuing operations with supervisors filling in
D) hiring permanent replacement workers
80) Under which scenario would an HR manager be required to rehire a striker who wanted to be
reinstated?
A) following economic strikes if the negotiations are resolved
B) following sympathy strikes
C) following unfair labor practice strikes
D) following wildcat strikes when the contract is still in place
81) Union tactics designed to impede or disrupt production by encouraging employees to slow
the pace of work, refuse to work overtime, and participate in sick-outs are called ________.
A) espionage
B) inside games
C) lockouts
D) strikes
82) Which term refers to a refusal by the employer to provide opportunities to work during an
impasse?
A) lockout
B) boycott
C) inside games
D) wildcat strike
83) Which term refers to the formal process for addressing any factor involving wages, hours, or
conditions of employment that is used as a complaint against the employer?
A) negotiation
B) collective bargaining
C) arbitration method
D) grievance procedure
84) Jeff is a manager at a paper mill. He has received a grievance from a group of employees
who are union members. The grievance claims that a plant rule barring employees from eating
during unscheduled breaks is arbitrary and unfair. What should Jeff do?
A) examine the grievants’ personnel records
B) agree to make informal changes to the rules
C) discuss the case privately with the union steward
D) make special arrangements with the grievants
85) Surface bargaining involves going through the motions of bargaining without any real
intention of completing a formal agreement.
86) Employers can replace strikers permanently unless the strike is based on unfair labor
practices.
87) Lockouts are viewed by the NLRB as an unfair labor practice in all cases.
88) Employers and unions can seek a court injunction to compel a party or parties to resume or
desist from a certain action.
89) The grievance procedure is a standardized process based on NLRB policies and fair labor
practices.
90) As an HR manager, you should avoid visiting the work area of a grievance or examining the
grievants’ personnel records.
91) As an HR manager in the process of handling a grievance, you should treat the union
representative as your equal and negotiate a solution privately without involving your higher
level manager.
92) Grievances should be settled based on what is considered fair even if the solution differs
from the labor agreement.
93) During union negotiations, trust is cultivated when the employer freely provides information
and consistently shows good judgment in handling issues.
94) In the case of an impasse during the collective bargaining negotiations, what can be done to
overcome the impasse? Define each form of intervention.
95) About ________% of people working in the United States belong to unions.
A) 5
B) 11
C) 20
D) 45
96) Which of the following best explains why union membership has fallen since 1955?
A) Domestic companies are shifting from manufacturing to service-based operations.
B) Union members earn less on average compared to non-union members.
C) Union membership is too expensive for most blue-collar workers.
D) Foreign-owned manufacturers will not hire union members.
97) All of the following most likely explain the decline in union membership EXCEPT
________.
A) increased global competition
B) improved wages and benefits
C) technological improvements such as robotics
D) legislative protections for workers
98) If passed, the Employee Free Choice Act would ________.
A) allow mass union e-mails at the workplace
B) allow the formation of global unions
C) institute a card check system
D) overturn the Wagner Act
99) According to the text, the Change to Win Coalition will target most aggressively all of the
following groups EXCEPT ________.
A) contingent workers
B) minority workers
C) teachers
D) women
100) The activities between NUMMI and the UAW during a joint venture between GM and
Toyota established the first ________ agreement.
A) organizational competitiveness
B) collective bargaining
C) closed shop
D) cooperative
101) The Employee Free Choice Act would make it more difficult for employers to prevent the
formation of unions.
102) The Employee Free Choice Act would require binding arbitration to set a first contract’s
terms if the employer and union are unable to negotiate an agreement within 30 days.
103) Codetermination means employees have the legal right to a voice in setting company
policies.
104) What does the typical union authorization card do? How would the passage of the
Employee Free Choice Act change authorization cards?
105) In a brief essay, discuss why unions are declining in popularity.