Fundamentals of Human Resource Management, 5e (Dessler)
Chapter 13 Labor Relations and Collective Bargaining
1) With the maintenance of membership arrangement of union security, how long must union
members employed by a firm maintain union membership?
A) until there is a wage increase
B) for the contract period
C) until negotiations end
D) for at least 1 year
2) The term “________” describes statutory or constitutional provisions banning the requirement
of union membership as a condition of employment.
A) termination at will
B) right to work
C) open shop
D) free labor
3) Right-to-work laws inhibit union formation by ________.
A) outlawing unions in right-to-work states
B) prohibiting any form of union security
C) making union membership a precondition for employment
D) leaving the question of union security up to each company
4) In which human resource activity does a typical labor agreement NOT give the union a role?
A) recruitment
B) selection
C) dismissal
D) appraisals
5) Which of the following best describes the AFL-CIO?
A) voluntary federation of national and international labor unions
B) local union for automobile workers in Detroit, Michigan
C) federation of firms that fight unionization in their plants
D) regional branch of the National Labor Relations Board
6) Factors that cause workers to unionize include all EXCEPT________.
A) low morale
B) good employee relations
C) poor communication
D) fear of job loss
7) Which of the following is most likely a FALSE statement about union membership?
A) Employees prefer nonunion workers, so they pay them higher wages than union workers.
B) In an attempt to organize workers aggressively, seven big unions formed one federation.
C) In some industries, unionization has been linked to improved employee performance.
D) Both blue-collar and white-collar industries have union members.
8) Employees join unions in response to ________.
A) concerns about worker safety
B) desires for mandatory arbitration
C) perceptions of employer unfairness
D) demands for new technical certification
9) Which of the following is NOT one of the three layers of most union structures?
A) local union
B) national union
C) global federation
D) national federation
10) Right-to-work laws don’t outlaw unions.
11) In a preferential shop, union members do not get preference in hiring, and the employer can
still hire nonunion members.
12) What is the meaning of union security and what are the five types of union security possible?
Explain each type.
13) Discuss the differences between unions before and after the Great Depression. What laws
significantly affected U.S. unions?
14) What are the theories regarding why workers unionize? What are some of the activities that
employers and supervisors can and cannot do during unionizing efforts?
15) Which of the following best describes the closed shop form of union security?
A) A company hires non-union people if they agree to join the union.
B) Union members receive preferential treatment in hiring.
C) Employees who do not belong to the union are required to pay dues.
D) A company can hire only current union members.
16) The ________ form of union security means that the company can hire only union members.
A) closed shop
B) union shop
C) agency shop
D) maintenance of membership agreement
17) In 1947, which type of union security was outlawed in interstate commerce?
A) closed shop
B) agency shop
C) union shop
D) preferential shop
18) Which type of union security accounts for almost three-fourths of union contracts?
A) preferential shop
B) agency shop
C) closed shop
D) union shop
19) The ________ form of union security means that the company can hire non-union people,
but those people must join the union within a prescribed period of time.
A) closed shop
B) union shop
C) agency shop
D) open shop
20) The agency shop form of union security means that the ________.
A) company can hire only union members
B) company can hire non-union people if they vow to join the union
C) employees who do not belong to the union must still pay dues
D) employees can decide whether to join the union and pay dues
21) The ________ form of union security means that the employees who do not belong to the
union still must pay union dues because the union’s efforts benefit them all.
A) closed shop
B) union shop
C) agency shop
D) open shop
22) Which form of union security means that union members have preference in hiring, but the
employer can hire non-union members?
A) closed shop
B) union shop
C) agency shop
D) preferential shop
23) Which of the following guaranteed each employee the right to bargain collectively free from
interference, restraint, or coercion?
A) National Labor Relations Act
B) Norris-LaGuardia Act
C) National Labor Relations Board
D) Taft-Hartley Act
24) Which of the following best describes a “yellow-dog” contract?
A) Employers agree to abide by the guidelines of the local labor unions.
B) As a condition of employment, an employee agrees not to join a union.
C) Union members agree to the agency shop form of union security.
D) As a condition of employment, an employee agrees not to picket.
25) Which of the following bans certain unfair labor practices and provides for majority rule and
secret ballot elections?
A) Landrum-Griffin Act
B) Norris-LaGuardia Act
C) Wagner Act
D) Taft-Hartley Act
26) Which of the following was established by the Wagner Act?
A) National Labor Relations Committee
B) Norris-LaGuardia Group
C) National Labor Relations Board
D) Knights of Labor
27) The National Labor Relations Board was primarily established for the purpose of ________.
A) investigating unfair labor practice charges
B) overseeing the establishment of local unions
C) managing the membership of the AFL-CIO
D) negotiating contracts on behalf of local unions
28) Which of the following best describes the purpose of the Wagner Act?
A) guaranteeing each employee the right to bargain collectively free from interference and
coercion
B) making it illegal for a union to refuse to bargain in good faith with the employer
C) allowing secret-ballot elections for determining whether a firm’s employees would unionize
D) banning unions from preventing employees from exercising their guaranteed bargaining
rights
29) Which of the following was NOT designated an unfair labor practice by the Wagner Act?
A) bribing employees
B) requiring yellow-dog contracts
C) using company spy systems
D) moving businesses to avoid unionization
30) The Taft-Hartley Act amended the Wagner Act in all of the following ways EXCEPT by
________.
A) prohibiting unfair labor practices
B) limiting the power of the National Labor Review Board
C) enumerating the rights of employees as union members
D) enumerating the rights of employers
31) You are a manager at a manufacturing facility, and you tell your subordinates that unions are
dangerous to the economy. Which law protects your right to express these views?
A) Wagner Act
B) Taft-Hartley Act
C) Norris-LaGuardia-Act
D) Landrum-Griffin Act
32) Which law sought to protect union members from possible wrongdoing on the part of their
unions?
A) Norris-LaGuardia Act
B) Taft-Hartley Act
C) Wagner Act
D) Landrum-Griffin Act
33) According to the Landrum-Griffin Act, national and international unions must elect officers
at least once every ________ years.
A) 2
B) 4
C) 5
D) 10
34) A national emergency strike is best defined as a strike that has the potential to ________.
A) interfere with the national economy
B) hinder manufacturing capabilities
C) imperil national health and safety
D) prevent economic development
35) Which law enables the U.S. president to intervene in national emergency strikes?
A) Norris-LaGuardia Act
B) Wagner Act
C) Landrum-Griffin Act
D) Taft-Hartley Act
36) The Taft-Hartley Act amended the National Labor Relations Act by prohibiting unfair union
labor practices and specifying the rights of both employers and employees.
37) The Landrum-Griffin Act encouraged union activity by guaranteeing each employee the right
to bargain collectively without interference, restraint, or coercion.
38) Identify the five labor practices used by employers that the Wagner Act deemed unfair and
considered “statutory wrongs.”
39) What is the first step in the union drive process?
A) obtaining authorization cards from employees
B) making initial contact with employees
C) holding an initial organization hearing
D) campaigning for employee votes
40) Which term refers to a union organizing tactic by which union members are placed on non-
union job sites?
A) featherbedding
B) union salting
C) mediating
D) picketing
41) What percentage of eligible employees in a bargaining unit must sign authorization cards in
order for the union to petition the NLRB for an election?
A) 10
B) 20
C) 30
D) 50
42) Union authorization cards serve all of the following functions EXCEPT ________.
A) subjecting the employee to union rules
B) stating that the employee has applied for membership
C) designating the union as a bargaining representative
D) enabling employers to modify employment conditions
43) Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating
units. The company employs over 300 workers at its Alabama facility. None of the Hyper-Tech
employees belongs to a union; however, management believes that unionization is in the near
future. A representative of a local union has recently visited Hyper-Tech in an attempt to solicit
members and have them sign authorization cards. Enough eligible employees have signed
authorization cards to petition the NLRB for an election. Hyper-Tech’s top executives are
considering fighting the unionization efforts.
Which of the following questions is LEAST relevant to the decision by Hyper-Tech to fight
unionization efforts?
A) How many Hyper-Tech employees were hired within the last year?
B) What percentage of Hyper-Tech employees signed authorization cards?
C) Does Hyper-Tech qualify for coverage by the National Labor Relations Board?
D) What is the opinion of Hyper-Tech’s shareholders and creditors regarding unionization?
44) Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating
units. The company employs over 300 workers at its Alabama facility. None of the Hyper-Tech
employees belongs to a union; however, management believes that unionization is in the near
future. A representative of a local union has recently visited Hyper-Tech in an attempt to solicit
members and have them sign authorization cards. Enough eligible employees have signed
authorization cards to petition the NLRB for an election. Hyper-Tech’s top executives are
considering fighting the unionization efforts.
Which of the following, if TRUE, best supports the argument that Hyper-Tech should contest the
union’s right to an election?
A) Hyper-Tech managers will soon be conducting annual employee performance appraisals and
determining what salary adjustments to make.
B) Managers believe that they may have inadvertently hired union salts, who most likely
instigated the unionization movement at Hyper-Tech.
C) Hyper-Tech management believes that if employees are provided with additional information
from the firm, they will revoke their authorization cards.
D) The process outlined at Hyper-Tech for filing employee grievances differs from the grievance
procedures at other firms in the same industry.
45) Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating
units. The company employs over 300 workers at its Alabama facility. None of the Hyper-Tech
employees belongs to a union; however, management believes that unionization is in the near
future. A representative of a local union has recently visited Hyper-Tech in an attempt to solicit
members and have them sign authorization cards. Enough eligible employees have signed
authorization cards to petition the NLRB for an election. Hyper-Tech’s top executives are
considering fighting the unionization efforts.
Which of the following, if TRUE, best supports the suggestion that Hyper-Tech will lose an
NLRB election?
A) Surveys indicate that Hyper-Tech employees have high job satisfaction.
B) Hyper-Tech managers have been told to share their opinions about unions with subordinates.
C) Hyper-Tech managers have been told to avoid making promises to their subordinates.
D) Only a fraction of Hyper-Tech employees voted in the election.
46) Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating
units. The company employs over 300 workers at its Alabama facility. None of the Hyper-Tech
employees belongs to a union; however, management believes that unionization is in the near
future. A representative of a local union has recently visited Hyper-Tech in an attempt to solicit
members and have them sign authorization cards. Enough eligible employees have signed
authorization cards to petition the NLRB for an election. Hyper-Tech’s top executives are
considering fighting the unionization efforts.
Which of the following, if TRUE, supports the argument by the NLRB that Hyper-Tech has
conducted unfair labor practices?
A) Hyper-Tech managers prohibited union representatives from soliciting employees who were
on duty.
B) Hyper-Tech managers intervened when pro-union employees solicited other employees while
both were on duty.
C) Hyper-Tech managers prohibited the distribution of union literature in the company cafeteria
during lunch.
D) Hyper-Tech managers barred non-employee union representatives from entering the firm’s
building.
47) The ________ is the group of employees the union will be authorized to represent.
A) union delegation
B) negotiating team
C) bargaining unit
D) grievance committee
48) The union becomes the employees’ representative if it receives ________.
A) a majority of the votes cast
B) a majority of the votes cast by the bargaining unit
C) signed authorization cards from 30% of employees
D) written approval from the employer and the NLRB
49) ________ is the process of legally terminating a union’s right to represent employees.
A) Union salting
B) Featherbedding
C) Arbitration
D) Decertification
50) In most cases, which of the following improves a union’s chances of winning a certification
election?
A) large voting blocs
B) small bargaining units
C) high unemployment rates in area
D) regional area with low union involvement
51) Which of the following is an appropriate action for a supervisor to take in respect to
unionization activities?
A) attending union meetings when invited by workers
B) encouraging employees to share unionization opinions
C) sharing personal experiences about union involvement
D) asking employees how they will vote in a union election
52) A labor organization is violating the NLRA if it ________.
A) strikes over employment terms
B) does not allow filing of election petitions via e-mail
C) processes grievances of nonunion members
D) allows nonstrikers to enter an employer’s premises
53) In order for unions to petition an election, 50% of eligible employees in a bargaining unit
must sign authorization cards.