83) Which of the following is most likely a TRUE statement?
A) A firm’s vision is only effective when HR managers play a strategic role in its development.
B) Human capital is linked to increased productivity, profitability, and customer satisfaction.
C) Traditional activities such as recruiting are more cost-effective when outsourced by HR.
D) Business strategies developed by HR managers are quantifiable.
84) Which of the following terms refers to a set of HR management policies and practices that
together produce superior employee performance?
A) career management system
B) in-house development system
C) high-performance work system
D) management assessment system
85) Evidence-based human resource management relies on all of the following types of evidence
EXCEPT ________.
A) analytics
B) existing data
C) research studies
D) qualitative opinions
86) Which term refers to a set of quantitative performance measures that human resource
managers use to assess their operations?
A) ratios
B) tools
C) metrics
D) case studies
87) Which term refers to the standards someone uses to decide what his or her conduct should
be?
A) morals
B) ethics
C) autonomy
D) responsibility
88) Jennifer was recently certified as a professional human resource manager. Which
organization most likely provided this certification to Jennifer?
A) Human Resource Certification Institute
B) Academy of Human Resource Executives
C) Society of Business Administration
D) Association of Certified HR Managers
89) Unlike HR managers of the past, modern HR managers must be able to ________.
A) hire workers who are well-matched to a firm’s HR needs
B) assist with employee training in departments within a firm
C) develop and implement a firm’s long-term business strategies
D) explain HR activities in terms of a firm’s finances and productivity
90) Many HR managers use social media tools to ________.
A) measure the competition
B) improve employee retention
C) provide benefits services
D) manage ethics
91) Today’s workplace demands high levels of employee ________.
A) compensation
B) engagement
C) empowerment
D) rewards
92) According to one survey, only about 21-30% of today’s employees nationally are ________.
A) engaged
B) trained
C) disengaged
D) unempowered
93) Which term refers to formulating and executing HR policies and practices that produce the
employee competencies and behaviors a firm needs to achieve its strategic goals?
A) talent management
B) performance management
C) organizational management
D) strategic human resource management
94) Hilton Worldwide is an example of the new HR management by ________.
A) placing more HR activities in the hands of employees
B) placing more HR activities in the hands of top management
C) outsourcing HR activities
D) using social media
95) Modern HR managers are expected to monitor employee engagement, which refers to an
employee’s ________.
A) ability to balance family and career
B) emotional investment in their work
C) personal career goals and objectives
D) ethical behaviors and attitudes
96) According to the text, which of the following is the most likely reason that HR managers are
more focused on metrics than they were 50 years ago?
A) fluctuations in the stock market
B) risks of monetary recession
C) threats of heavy regulation
D) pressures of global competition
97) The purpose of evidence-based human resource management is to use data and research to
________.
A) make comparisons with other firms
B) quantify HR expenses and deficits
C) support HR decisions and practices
D) identify high quality job candidates
98) Which term refers to the competency needed by today’s HR managers to direct and
contribute to initiatives and processes within the organization?
A) leadership and navigation
B) critical evaluation
C) business acumen
D) relationship manager
99) James is preparing to take an HRCI certification exam. Which of the following subjects is
LEAST important for James to study?
A) strategic management
B) workforce planning
C) information technology
D) risk management
100) Evidence-based human resource management means using the best-available evidence in
making decisions about the human resource management practices you are focusing on.
101) The evidence used in evidence-based human resource management typically comes from
actual measurements, existing data, or critically evaluated research studies.
102) Ethical issues such as workplace safety and employee privacy rights are all related to
human resource management.
103) Since HR managers are expected to participate in long-term strategic planning, they no
longer need to have recruiting and training skills.
104) Companies like PepsiCo use workforce planning processes to help determine for how many
and what sorts of environmental sustainability jobs the company will need to recruit.
105) How have technological advances changed the HR environment? What technological tools
enable HR managers to perform their duties more efficiently?