Chapter 8 Orientation, Training, and Development
Objective Quiz Questions Name
Section/Score
TRUE/FALSE
______ 1. Learning is a relatively permanent change in knowledge or skill produced by
experience, including education.
______ 2. Organizations spend nearly $100 billion on training each year.
______ 3. The most difficult part of training is always involves scheduling training time.
______ 4. Programmed Instruction is a self-teaching training method.
______ 5. The in-basket technique teaches planning, organizing, and delegating.
______ 6. Orientation is solely the responsibility of the organization.
______ 7. On-the-job training, like the expression “sink or swim,” means that new
employees are forced to learn the job on their own.
______ 8. Procedural orientation occurs when employees are informed of company policies
and benefits.
______ 9. Training is the process or transmitting and receiving information related to
solving a problem or doing a better job.
______ 10. Sensitivity training’s focus is on “here and now” behavior.
______ 11. Experiential training involves gathering information on past experience to
determine current training needs.
______ 12. In T-groups, the goal is to pretend to be someone else who has a specific role in
the learning exercise.
______ 13. The most popular way (with both trainer and trainee) in which to disseminate
general information is through lectures and group meetings.
______ 14. The first step in behaving assertively is to overcome the anxiety that prevents us
from behaving assertively.
______ 15. In the case method, a written problem is presented to the individual or group for
analysis.
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Chapter 8 Orientation, Training, and Development
MULTIPLE CHOICE
______ 1. All of the following are example of policy orientation EXCEPT:
a. reviewing disciplinary procedure
b. reviewing employee benefits programs
c. a tour of the facility
d. reviewing how to fill out company forms
______ 2. All of the following are true regarding training EXCEPT:
a. it is best to select the medium for training and then training goals
b. training can change behavior
c. training implies a formal commitment of time
d. training is generally job specific
______ 3. The training and development process cycle emphasizes:
a. analyzing needs
b. designing and delivering materials and programs
c. evaluating results and follow-up
d. all of the above
e. only a and c above
______ 4. A good way to gauge if a manager is delegating tasks effectively is:
a. to give the manager a stress test
b. to ask the manager personally
c. to look at how much the manager is accomplishing
d. if the department operates smoothly with the manager on vacation
______ 5. Good training outcomes depend on:
a. how much money is spent on training
b. positive attitudes from participants
c. opportunity to perform
d. all of the above
e. only b and c above
______ 6. Benefits of employee orientation sessions include:
a. lower employee turnover
b. greater employee loyalty
c. lower employee absenteeism
d. all of the above
______ 7. All of the following are advantages to programmed instruction EXCEPT.
a. it provides measurable outcomes
b. it provides immediate feedback
c. the program is self-paced
d. none of the above—i.e., all are advantages of programmed instruction
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Chapter 8 Orientation, Training, and Development
______ 8. Which is NOT a rule for how to be assertive?
a. express how you feel
b. have a passive attitude
c. say it directly
d. be specific with a solution
______ 9. All of the following are experiential training methods EXCEPT:
a. simulations
b. in-basket exercises
c. role-playing
d. videotape
______ 10. In-basket training:
a. focuses on problem solving under time constraints
b. teaches planning and delegating skills
c. creates scenarios and provides background information on materials
d. all of the above
______ 11. Pretending to be someone else in a learning exercise is characteristic of:
a. T-groups
b. computer-assisted instruction
c. role-playing
d. none of the above
______ 12. The term OJT applied to the training context stands for:
a. objective judgment training
b. on-the-job training
c. objective job training
d. on-the-job testing
______ 13. All of the following are examples of policy orientation activities EXCEPT:
a. reviewing disciplinary procedure
b. reviewing employee benefits programs
c. a tour of the facility
d. reviewing how to fill out company forms
______ 14. Sensitivity development:
a. is concerned with improving judgment accuracy regarding tasks
b. assists individuals in functioning in group environments
c. often utilizes T-groups
d. all of the above
e. only b and c above
______ 15. Which of the following is NOT a key point in a manager’s checklist for new
employees?
a. introduction to coworkers
b. assign volunteer mentor
c. location of restrooms
d. tour of facility
e. none of the above—they are all key elements
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Chapter 8 Orientation, Training, and Development
Objective Quiz Answers
TRUE/FALSE MULTIPLE CHOICE