Chapter 08 Achieving Emotional Control
True / False Questions
1.
(p. 182)
Intelligence is exclusively based on a person’s reasoning ability.
FALSE
2.
(p. 182)
The ability to put thoughts into words and to understand words is one of the areas of
intelligence cited by Howard Gardner.
TRUE
3.
(p. 182)
Scientists and mathematicians find pleasure in using the logical and reasoning parts of the
brain.
TRUE
4.
(p. 183)
Spatial intelligence can be expressed by building things, or by something as simple as
perfecting the art of flying a hand glider.
TRUE
5.
(p. 183)
Ideas and concepts form the basis of spatial reasoning.
FALSE
6.
(p. 184)
The ability to use your body or parts of your body to solve problems is known as naturalist
intelligence.
FALSE
7.
(p. 184)
A person with intrapersonal intelligence is rarely introspective.
FALSE
8.
(p. 185)
According to Daniel Goleman, intelligence quotient is a much better predictor of success in
nearly every area of life, as compared to emotional intelligence.
FALSE
9.
(p. 185)
The emotional mind is primarily aware of reality and is always logical.
FALSE
10.
(p. 185)
According to Daniel Goleman, emotional competence is an extremely important factor in
understanding emotional intelligence.
TRUE
11.
(p. 186)
Social awareness as an emotional intelligence skill is the ability to understand the way you
are “coming off” to other people.
FALSE
12.
(p. 186)
A self-aware person will know when he or she is seen as underrating or overrating another
person.
TRUE
13.
(p. 187)
Self-managed people are least likely to hide their temper.
FALSE
14.
(p. 187)
The best way to improve your emotional intelligence is to learn to apply and use your
knowledge about the issue in a practical, real way.
TRUE
15.
(p. 187)
Emotional intelligence is a competence people are born with and it remains unchanged
during their lifetime.
FALSE
16.
(p. 188)
Anger becomes harmful when you are convinced that other people are to blame for
deliberately and unnecessarily causing you trouble.
TRUE
17.
(p. 188)
Anger makes an individual aware of his or her responsibility for the damages he or she
causes.
FALSE
18.
(p. 189)
Assertiveness involves putting others on the defensive.
FALSE
19.
(p. 189)
Aggressiveness involves hurting others and putting them on the defensive.
TRUE
20.
(p. 190)
Defensiveness usually comes from high self-esteem.
FALSE
21.
(p. 190)
People who use counterattack as a defensive behavior typically use “red herring” as a
technique.
FALSE
22.
(p. 192)
According to transactional analysis, much of what we do and say in our daily lives is based
on scripts that most people heard repeatedly as children.
TRUE
23.
(p. 193)
Psychological script, a transactional analysis concept, is like a movie or a theater script
that you wrote during your early years of childhood.
FALSE
24.
(p. 193)
A script can be defined as an encounter between two people that produces a “payoff” for
one person at the expense of the other person.
FALSE
25.
(p. 193)
Negative game playing can hurt positive relationships.
TRUE
26.
(p. 194)
One of the common characteristics of all games is that they provide a payoff of some kind
to at least one of the players.
TRUE
8-5
27.
(p. 195)
In terms of intensity, first-degree games are usually quite harmless.
TRUE
28.
(p. 195)
The “Wooden leg” game makes an art out of creating excuses.
TRUE
29.
(p. 195)
The “harried executive” game is usually played by detail-oriented people who do not feel
they are good at anything else.
FALSE
30.
(p. 195)
The “Wooden leg” game is one in which a person tries to trap another person in a mistake,
a lie, or some other type of negative situation.
FALSE
Multiple Choice Questions
31.
(p. 182)
Which of the following statements is true of intelligence?
A.
Intelligence is a one-dimensional concept.
B.
Intelligence is presently based solely on a person’s reasoning ability.
C.
Intelligence is most accurately measured by standardized tests.
D.
Intelligence comes in many forms and are reflected in various skills and talents.
32.
(p. 182)
Which of the following psychologists discovered that there are eight separate areas in
which creative people put their perceptiveness to work?
A.
Eric Berne
B.
C.
Daniel Goleman
D.
Richard Boyatzis
33.
(p. 183)
People whose intelligence fall into the category of _____ are typically gifted writers, poets,
songwriters, and speakers.
A.
movement
B.
language
C.
spatial reasoning
D.
logic
34.
(p. 183)
A person high in _____ intelligence is most likely to enjoy dealing with brain teasers.
A.
verbal
B.
interpersonal
C.
kinesthetic
D.
logical
35.
(p. 183)
Which of the following is a defining characteristic of people with spatial intelligence?
A.
They are gifted writers, poets, songwriters, and speakers.
B.
They have a knack for seeing how elements fit together.
C.
They have a strong relationship with sounds.
D.
They understand the world through math and logic.
36.
(p. 184)
Which intelligence involves physical movement or using body or body parts to solve
problems?
A.
Existential intelligence
B.
Emotional intelligence
C.
Naturalist intelligence
D.
Kinesthetic intelligence
37.
(p. 184)
In which of the following professions is a kinesthetically intelligent person most likely to
excel?
A.
Songwriting
B.
Composing music
C.
Ballet
D.
Sculpting
38.
(p. 185)
A person with high naturalist intelligence is most likely to succeed working as a(n):
A.
sculptor.
B.
conservationist.
C.
singer.
D.
music composer.
39.
(p. 186)
According to Daniel Goleman, which of the following is a type of emotional competence?
A.
Logical reasoning
B.
Kinesthetic intelligence
C.
Rational competence
D.
Social competence
40.
(p. 186)
Among the four different areas or “clusters” of emotional intelligence, self-awareness
refers to the ability to:
A.
understand when you are seen as underrating or overrating another person.
B.
understand the politics at your own workplace.
C.
hold yourself in check and not overreact when something or someone bothers you.
D.
settle conflicts and disagreements between groups and other people.
41.
(p. 186)
A person with healthy self-awareness can make safe decisions that might seem “intuitive”
to others because such a person:
A.
focuses on others’ weaknesses rather than being preoccupied with their own
weaknesses.
B.
can understand the reactions of other people toward him or her.
C.
is honest and does not hide his or her frustration during difficult times.
D.
scores very high on standardized intelligence tests.
42.
(p. 186)
According to the founders of emotional intelligence (EI), which intelligence allows you to
understand the politics of your own workplace?
A.
Self-awareness
B.
Kinesthetic intelligence
C.
Personal competence
D.
Social awareness
43.
(p. 187)
According to Richard Boyatzis, what is the most common mistake made by people who
want to improve their emotional intelligence (EI)?
A.
They think that knowing more about the issue will make their skills better.
B.
They fall prey to the myth that EI cannot be improved and is inborn.
C.
They assume that EI cannot be applied to the workplace.
D.
They are unwilling to apply their knowledge of EI to real life situations.
44.
(p. 187)
Which of the following will be most effective in improving your emotional intelligence?
A.
Focusing on the weaknesses of others rather than being preoccupied with self–
awareness
B.
Engaging in dysfunctional conflicts to improve your self-management skills
C.
Developing relationship management skills
D.
Reading materials on emotional intelligence
45.
(p. 189)
Which of the following steps should you take to control your anger?
A.
Identify the wrongdoers.
B.
Examine the damage your anger has caused.
C.
Give instant feedback using absolute words such as “always” and “never.”
D.
Try to analyze who started the vicious cycle of anger.
46.
(p. 189)
Mark, a salesman at Signature Inc., is on a 10-day vacation. His manager Gregory calls him
in the evening and asks him to meet one of their clients for dinner. Though Mark is on
vacation and is not obliged to meet the clients, Gregory urges him to go for the meeting.
Which of the following statements should Mark use to refuse politely and yet sound
assertive?
A.
“I am not going to meet the client when I am on vacation; it’s not part of my job.”
B.
“You are to be blamed for this poor scheduling, and I am not going to suffer for your
mistakes.”
C.
“Since I am on vacation, I have taken up some important personal work and I am busy
with that.”
D.
“Gregory, you had approved my vacation a week ago, if I am not wrong.”
47.
(p. 190)
Keira is a customer service executive in an insurance company. In a feedback meeting, her
supervisor asks her why she sounded angry with one of the customers. Keira replied, “Well,
if you think I am doing such a bad job, why don’t you just go ahead and fire me? I know you
don’t like me.” Which defensive reaction is Keira using?
A.
Passive-aggressive
B.
Red herring
C.
Pointless explanation
D.
Counterattack
48.
(p. 190)
In the context of defensive behavior, a person who uses the _____ approach appears to be
shutting down.
A.
passive-aggressive
B.
counterattack
C.
red herring
D.
pointless explanation
49.
(p. 191)
Which defensive behavior seems to stem from a belief that the other person has been on
the attack only because that person “doesn’t understand”?
A.
Counterattack
B.
Pointless explanation
C.
Passive-aggressive behavior
D.
Creating a distraction
50.
(p. 191)
Which defensive behavior is sometimes referred to as using a “red herring?”
A.
Creating a distraction
B.
Counterattack
C.
Passive-aggressive
D.
Pointless explanation
51.
(p. 193)
Which of the following best exemplifies a cultural script?
A.
“Jews don’t work on Saturdays.”
B.
“Women can’t read maps.”
C.
“Johnsons are medical people.”
D.
“Alaskans are tough.”
52.
(p. 193)
Which of the following best exemplifies a religious script?
A.
“Jews don’t work on Saturdays.”
B.
“Men do not cry.”
C.
“Kennedys enter politics.”
D.
“New Englanders are traditional and intelligent.”
53.
(p. 194)
In the context of transactional analysis, which of the following is a characteristic of
“games”?
A.
First-degree games are most damaging.
B.
Games do not provide any payoffs to any of the parties involved.
C.
Games involve at least one insincere statement.
D.
Games are based on emotionless attitudes.
54.
(p. 194)
_____ flirt with being harmful and often cause anger.
A.
Cultural scripts
B.
First-degree games
C.
Second-degree games
D.
Gender scripts
55.
(p. 194)
A team leader asks his team members for input on how a project should be completed and
then just goes ahead and does what he had planned from the start. Which game is the
team lead playing?
A.
A “Why don’t you…Yes, but” game
B.
A “wooden leg” game
C.
A “harried” game
D.
A “now I’ve got you” game