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61.
(p. 244) Which of the following is B.F. Skinner's contention in his reinforcement theory?
62.
(p. 245) Which of the following scenarios illustrates the variable ratio schedule alternative to intermittent
reinforcement?
63.
(p. 247) Which of the following is the first step in giving praise?
64.
(p. 247) Which of the following is the correct way of giving praise according to Ken Blanchard and Spencer
Johnson's technique of one minute of praise?
65.
(p. 248) Which of the following scenarios illustrates a correct criterion for setting objectives?
66.
(p. 249) Which of the following objectives is set using the Douglas model?
67.
(p. 250) _____ is the process in which managers and their employees jointly set goals for the employees,
periodically evaluate the performance, and reward according to the results.
68.
(p. 250) _____ is the process of building motivators into the job itself by making it more interesting and
challenging.
69.
(p. 250) _____ is the employee's system for transforming inputs into outputs.
70.
(p. 252) Which of the following is the final step of the self-motivation model?
71.
(p. 235) Give an example of how you have gone through the motivation process. Identify the need, motive,
behavior, and satisfaction or dissatisfaction.
72.
(p. 239) In Self-Assessment Exercise 8-1, did you select motivators or hygienes as being important to you?
Explain.
73.
(p. 241) Explain how your personal n-Ach, n-Pow, and n-Aff affect your motivation, behavior, and
performance. How can you use manifest needs theory to motivate employees?
74.
(p. 243) Give an example of how expectancy theory has affected your motivation. How can you use expectancy
theory to motivate employees?
75.
(p. 244) Give an example of how equity theory has affected your motivation. How can you use equity theory to
motivate employees?
76.
(p. 246) What reinforcement type(s) and schedule(s) does/did your present/past supervisor use to motivate you?
Explain each. How can you use reinforcement to motivate employees?
77.
(p. 250) Describe how to enrich a present or past job of yours.
78.
(p. 250) Describe how to simplify a present or past job of yours. Does an elimination, combination, or change
in sequence help simplify the job?
79.
(p. 251) Which motivation theory is the best? Explain why.
80.
(p. 251) What is your motivation theory? What are the major methods, techniques, and so on you plan to use on
the job as a manager to increase motivation and performance?
81.
(p. 235-236) Some people have stated that the performance formula is oversimplified. Do you agree? Can
it really be used to increase performance?
82.
(p. 236-237) Give examples of how all five of your needs in Maslow's hierarchy of needs have been or are
being met.
83.
(p. 239) Herzberg says that pay is a hygiene factor, whereas others say it is a motivator. What do you say?
84.
(p. 244-245) Some people say that reinforcement theory is a means of manipulating employees to do what
the company wants them to do. Do you agree? Is the use of reinforcement theory ethical?
85.
(p. 247-248) Does giving praise really motivate employees, or do they view it as a means of getting them
to do more work?
86.
(p. 248-249) Some managers say that what gets measured gets done. Do you agree? What does this have to
do with setting objectives?
87.
(p. 250) What are the advantages and disadvantages of an MBO program?
88.
(p. 252-253) Will you actually use Model 8.3 to motivate yourself?
89.
(p. 235) Explain the motivation process and the three factors affecting performance.
90.
(p. 236-237) Explain the needs hierarchy theory.
91.
(p. 238-239) Explain Herzberg's two-factor theory.
92.
(p. 240-241) Describe the characteristics of people with high needs for achievement, power, and
affiliation.
93.
(p. 242-243) Explain the expectancy theory.
94.
(p. 244-245) State the reinforcement theory and name the various types and schedules of reinforcements.
95.
(p. 247-248) List the four steps in the model for giving praise.
96.
(p. 248-249) List the criteria for setting objectives.
97.
(p. 250) What is management by objectives? Mention its three steps.
Fill in the Blank Questions
98.
(p. 235) _____ is the internal process leading to behavior to satisfy needs.
99.
(p. 235) Performance = _____ × Motivation × Resources.
100.
(p. 236) The _____ theories focus on identifying people's needs in order to understand what motivates them.
101.
(p. 238) The two-factor theory is Herzberg's classification of needs as _____ and motivators.
102.
(p. 239) Hygienes are also called _____ because attempts to motivate come from outside the job itself.
103.
(p. 243) _____ refers to the value a person places on the outcome or reward.
104.
(p. 244) _____ is also called negative reinforcement.
105.
(p. 248) The _____ state what is to be accomplished within a given period of time.
106.
(p. 250) _____ is the process in which managers and their employees jointly set objectives for the employees,
periodically evaluate the performance, and reward according to the results.
107.
(p. 250) _____ is the process of eliminating, combining, and/or changing the work sequence to increase
performance.
