Chapter 08 – Technology-Based Training Methods
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Chapter 8
Multiple Choice
1. Which of the following statements is true of technology’s influence on training and
learning?
a. New technologies have increased the administrative costs associated with delivering
training to employees.
b. New training technologies will totally replace face-to-face instruction.
c. New technologies give employees access to and control of their own learning through
relationships and collaborations with others.
d. New technologies add to the paperwork and time needed for administrative activities.
2. _____ allow synchronous communication in training.
a. Live online courses
b. Self-paced courses on CD-ROM
c. Virtual libraries
d. E-mails
3. In a traditional learning environment, _____.
a. learning used to be a very dynamic process
b. communication on course content was primarily two-way
c. learning occurred primarily through exchanges with other learners
d. experts and resource materials were separate from the learning environment
4. Which of the following is a disadvantage of online learning?
a. Online learning lacks communication richness.
b. Online learning is ineffective for training that emphasizes on cognitive outcomes.
c. Online learning fails to link learners to other content, experts, and peers.
d. Updating online learning is extremely difficult.
5. _____ typically provides opportunities for learners to practice, ask questions, and interact
with other learners and peers both face-to-face and online.
a. Traditional classroom training
Chapter 08 – Technology-Based Training Methods
b. Technology-based learning
c. Blended learning
d. Adventure learning
6. To create a positive online learning experience, _____.
a. content that is unrelated to the learning objectives should also be included in e-learning
b. the use of multiple types of media to deliver e-learning should be avoided
c. trainees should be allowed to skip over material that they are competent in
d. learning modules should be kept long and delivered continuously
7. _____ refers to directly translating an instructor-led, face-to-face training program to an
online format.
a. Repurposing
b. Rapid prototyping
c. Self-directedness
d. Webcasting
8. In the context of maximizing the benefits of learner control, trainees should:
a. be allowed to practice on selected topics of their choice and not every topic covered.
b. be allowed to skip practice even in topics that they are incompetent in.
c. be allowed to control the sequence in which they receive instruction.
d. be allowed to control the amount of feedback they receive.
9. _____ refers to the learner’s involvement with the training material and assessing their
progress toward learning.
a. Repurposing
b. Rapid prototyping
c. Metacognition
d. Self-regulation
Chapter 08 – Technology-Based Training Methods
10. Online training is best provided:
a. during the trainees’ personal time.
b. during breaks in the trainees’ normal workday.
c. at the employee’s desktop without time away from the job.
d. by using one- to two-hour training modules rather than a full-day training session.
11. YouTube is a typical example for _____.
a. shared workspaces
b. shared media
c. microblog
d. online chat room
12. The use of social media as a learning tool will be ineffective in a company that:
a. has a significant number of employees from the millennial generation.
b. requires substantial teamwork.
c. supports centralized decision making.
d. has geographically dispersed employees.
13. In comparison to classroom delivery, blended learning has increased:
a. involvement of the instructors.
b. face-to-face interactions.
c. self-directedness among employees.
d. learner’s dependency on the instructor.
14. In _____ type of simulation, trainees are presented with a situation and asked to make a
decision that enables them to progress through the simulation.
a. game-based
b. branching story
c. virtual lab
d. interactive spreadsheet
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15. In virtual lab type of simulation, trainees:
a. interact with a computer representation of the job for which they are being trained.
b. are given a set of business rules (usually finance-based).
c. enter their decisions into a spreadsheet that shows how the decisions affect the
business.
d. are presented with a situation or a case and asked to make a choice or decision.
16. The use of simulations has been limited by their _____.
a. inability to incorporate situations or problems that a trainee might encounter
b. inability to be used on a desktop computer
c. need for employees to travel to a central training location
d. high development costs
17. Which of the following is an advantage of simulations?
a. Simulations provide learning situations with a high degree of human contact.
b. Trainees do not have to acquire any prior knowledge while playing a game.
c. Simulations can safely put employees in situations that would be dangerous in the real
world.
d. Compared to the other training methods, the development cost of simulations is lower.
18. _____ is a computer-based technology that provides trainees with a three-dimensional
learning experience.
a. Podcasting
b. Virtual reality
c. Webcasting
d. Shared media
19. Which of the following is a disadvantage of training through virtual worlds?
a. It is ineffective for employees who are not in the same location or country to have
access to training.
b. It has no scope for teamwork exercises and group problem solving.
c. It is inappropriate for learners totally new to the work world, as it may confuse and
overwhelm them.
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d. It fails to provide a place to meet with trainers, managers, or other employees who can
serve as teachers.
20. According to the intelligent tutoring system (ITS), the trainee model:
a. provides information about how to perform a task.
b. interprets trainees’ actions and reports the results or provides coaching.
c. determines difficulty and order in which problems are presented to trainee.
d. provides information about students’ knowledge.
21. Which of the following is a disadvantage of distance learning?
a. Distance learning fails to save travel costs for the company.
b. Weather conditions and satellite glitches create obstacles for distance learning.
c. It is difficult to bring content experts into a classroom as needed in distance learning.
d. Distance learning features one-way communication between people.
22. _____ are used as a support tool that employees refer to when they have problems or
decisions that they feel exceed their current knowledge and skills.
a. Expert systems
b. Virtual worlds
c. Branching stories
d. Virtual labs
23. _____ allow companies to track the number of employees who have completed courses that
are required to meet state, federal, or professional regulations (compliance training).
a. Expert systems
b. Learning management systems
c. Intelligent tutoring systems
d. Supply chain systems
24. Which of the following statements is true of learning management systems (LMS)?
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a. An LMS helps companies understand the strengths and weaknesses of their employees,
including where talent gaps exist.
b. If a company wants to develop an LMS, it needs to have an online learning
environment that is under the control of the instructors.
c. The major reason that companies adopt an LMS is to decentralize management of
learning activities.
d. An LMS increases a company’s costs related to training and time required for program
completion.
25. Which of the following technology-based training methods has a relatively low
development cost?
a. Virtual reality
b. Mobile learning
c. Intelligent tutoring system
d. Web-based learning
26. Which of the following technology-based training methods provides the least scope for
learner-instructor interaction?
a. Virtual reality
b. Mobile learning
c. Social Media learning
d. Web-based learning
True/ False
1. New training technologies are unlikely to totally replace face-to-face instruction.
a. True
b. False
2. There are no generational differences in using and realizing the potential benefits of social
media tools.
a. True
b. False
Chapter 08 – Technology-Based Training Methods
3. Online learning is insufficient for teaching complex analytical, conceptual, and
interpersonal skills.
a. True
b. False
4. Traditionally, trainees played a passive role in learning.
a. True
b. False
5. Interactive video is ineffective for trainees to learn technical or interpersonal skills.
a. True
b. False
6. In distance learning, trainees do not have control over the content and speed of learning.
a. True
b. False
7. Online learning courses should be designed for the available bandwidth on the company’s
system.
a. True
b. False
8. E-learning should be designed to minimize content or work that is related to the learning
objectives.
a. True
b. False
9. Online learning that merely repurposes an ineffective training program will result in
effective training.
a. True
b. False
10. Training programs should allow trainees to control the amount of feedback they receive.
a. True
b. False
11. Virtual reality allows simulations to become even more realistic.
a. True
b. False
12. Virtual worlds are ineffective for teaching interpersonal skills such as time management
and leadership.
a. True
b. False
13. The intelligent tutoring system (ITS) has information about the content domain, as well as
expectations about the trainee’s level of knowledge.
a. True
b. False
14. Distance learning features a one-way communication for training.
a. True
b. False
15. Teleconferencing refers to asynchronous exchange of audio and video between two or
more individuals.
a. True
b. False
16. Training support technologies assist in transfer of training by providing employees with
information not covered in training.
a. True
b. False
17. A major reason that companies adopt a learning management system (LMS) is to
decentralize management of learning activities.
a. True
b. False
18. Although development costs for technology-based training programs are high, costs for
administering these programs are low.
a. True
b. False
19. In web-based training, an instructor can provide detailed feedback.
a. True
b. False
20. No single training method is inherently superior to other methods.
a. True
b. False
Chapter 08 – Technology-Based Training Methods
Short Answer/Essay
1. How does use of technology benefit training and learning?
2. What does digital collaboration mean in training?
3. What are the components of mobile technology for learning?
Chapter 08 – Technology-Based Training Methods
4. How can intelligent tutoring system (ITS) be distinguished from other new training
technologies?
5. Under what conditions should managers and trainers in companies consider using new
technology training methods?