Chapter 07 People, Groups, and Teams
True / False Questions
1.
(p. 156)
A grapevine network in an organization typically consists of formal groups.
FALSE
2.
(p. 156)
A planning team at a workplace is an example of a formal group.
TRUE
3.
(p. 156)
In an informal group, members do not necessarily have the final say about whether or not
they can become members.
FALSE
4.
(p. 156)
In informal groups, members may come and go.
TRUE
5.
(p. 157)
When a group forms, it has a number of issues to resolve before it can really start to work.
TRUE
6.
(p. 157)
Group process is the assignment of tasks to get a job done.
FALSE
7.
(p. 157)
Group process is the way members of a group deal with each other while working on a
task.
TRUE
8.
(p. 157)
Greater differences in enthusiasm tend to predict lesser internal conflict among the group
members during the forming stage of group development.
FALSE
9.
(p. 157)
In the redefining stage of the group development process, members take a close look at
their task for the first time.
FALSE
10.
(p. 157)
More conflicts take place in the coordinating stage of the group development process than
in any other stage.
TRUE
11.
(p. 157)
Redefining is the last stage of the group development process.
FALSE
12.
(p. 157)
Formalizing is a stage in the group development process where the group can perform
meaningfully, and where it is more likely to last.
TRUE
13.
(p. 157)
As a member of a newly formed group, you should consider conflicts to be a normal part of
the group development process.
TRUE
14.
(p. 157)
Remaining open yet authoritative increases the chance that a group will form and evolve
realistically and successfully.
FALSE
15.
(p. 158)
One reason members of groups conform is to avoid pressure or rejection by the rest of the
group.
TRUE
16.
(p. 158)
Too much of conformity can kill creativity and discourage people from saying what is really
on their minds.
TRUE
17.
(p. 158)
Groupthink is an advantage that arises from conformity in a formal group.
FALSE
18.
(p. 159)
Whenever a group’s composition is changed, it will again go through the group
development process.
TRUE
19.
(p. 160–
161)
The autocratic, consultative, participative, and free-rein styles of leadership are based
mostly on the extent to which the leader includes others in the process of making
decisions.
TRUE
20.
(p. 161)
Followers directed by consultative leaders, have little or no freedom to disagree or to
disobey.
FALSE
21.
(p. 161)
A high-ranking military personnel in the U.S. is more likely to be autocratic than a
consultative leader.
FALSE
22.
(p. 161)
For success with the laissez-faire leadership style, followers must be self-directed and
motivated to act without intervention.
TRUE
23.
(p. 162)
Leaders cannot have authority without gaining power.
FALSE
24.
(p. 162)
Legitimate power is based on the position a person holds in an organization.
TRUE
25.
(p. 163)
Charismatic power primarily comes from a person’s knowledge or skill in areas that are
critical to the success of a firm.
FALSE
26.
(p. 163)
Team building is a process that requires efforts from everyone involved and usually takes
quite a bit of time.
TRUE
7-5
27.
(p. 164)
Work teams reduce employees’ chances to have a say in their jobs.
FALSE
28.
(p. 165)
Establishing goals is the first step of creating a team.
FALSE
29.
(p. 165)
Climate in a workplace can be influenced by environmental factors, such as the color of the
room, the noise level, and the way people dress.
TRUE
30.
(p. 168)
Consistency in a workplace is the main tool for employees’ confidence in management, and
management’s confidence in employees.
FALSE
Multiple Choice Questions
31.
(p. 156)
Which of the following statements is true of a formal group?
A.
It is typically formed around common personality traits.
B.
Its members don’t necessarily have the final say about their membership.
C.
Its members primarily use the grapevine network to communicate official messages.
D.
Its members are not affected by organizational boundaries.
32.
(p. 156)
Which of the following is an example of a formal group in a workplace?
A.
A grapevine network
B.
C.
A trekking group
D.
A rumor mill
33.
(p. 156)
Which of the following best describes an informal group?
A.
A group that tends to form around common interests, habits, and personality traits
B.
A group that is usually governed by the formal structure of the organization
C.
A group where members don’t necessarily have the final say about whether or not they
can be members
D.
A group where members are strongly affected by organizational boundaries
34.
(p. 156)
People primarily join groups to fulfill their ____.
A.
creative needs
B.
cognitive needs
C.
proximity needs
D.
self-actualization needs
35.
(p. 156)
When she is at work, Sara prefers having lunch with two of her colleagues because she
likes to be identified as part of a group. In this case, Sara is trying to fulfill a(n):
A.
assertiveness need.
B.
cognitive need.
C.
creativity need.
D.
affiliation need.
36.
(p. 156)
Mark joins the student newspaper team of his university because he is interested in
journalism. Which need is Mark trying to fulfill?
A.
Activities
B.
Proximity
C.
Cognitive
D.
Security
37.
(p. 156)
Which of the following is a characteristic of a formal group?
A.
It is typically formed around common personality traits.
B.
Its members are unaffected by organizational boundaries.
C.
It is governed by official rules and unspoken norms.
D.
Its members always have the final say about their membership.
38.
(p. 157)
Which of the following statements is true of the redefining stage of the group development
process?
A.
This stage lasts the longest as the group collects information and translates it into
group objectives.
B.
At this stage, members usually reveal different levels of enthusiasm.
C.
At this stage, there is a willingness on the part of the members to agree with one
another because of time pressure.
D.
This is the first stage of the group development process.
39.
(p. 157)
Which of the following should typically be a part of all the four group development stages?
A.
Group process
B.
Boss massaging
C.
Groupthink
D.
Cognitive dissonance
40.
(p. 157)
How do group members act in the forming stage of the group development process?
A.
Members discuss about issues from the redefining stage.
B.
Members adjust themselves in terms of what behaviors are expected of them.
C.
Members collect information and translate it into group objectives.
D.
Members reexamine tasks as a group problem.
41.
(p. 157)
Why are conflicts in the coordinating stage of the group development process stronger and
sometimes even destructive?
A.
In this stage, the group is new and members are yet to adjust themselves in terms of
the behavior expected of them which leads to more conflicts than any other stage.
B.
In this stage, group members reexamine the task as a group problem which leads to
more conflicts than any other stage.
C.
In this stage. members usually reveal different levels of enthusiasm and greater the
differences in this enthusiasm, the stronger the chances of internal conflict.
D.
In this stage, discussion about issues from the redefining stage brings feelings out into
the open in this stage which leads to more conflicts than any other stage.
42.
(p. 157)
Which of the following is the last stage of the group development process in which the
group performs meaningfully?
A.
Formalizing
B.
Coordinating
C.
Redefining
D.
Forming
43.
(p. 158)
Which of the following statements is true about status?
A.
It comes from a variety of different sources.
B.
It is the ability of an individual to avoid pressure or rejection by the rest of the group.
C.
It is the control of an individual over group think.
D.
It can kill creativity and discourage people from saying what is really on their minds.
44.
(p. 158)
Which of the following is a reason for conformity in a group?
A.
A desire to fulfill secret wishes that group members do not share with the group
B.
A desire to meet a group’s shared objectives
C.
Its tendency to lead to a groupthink
D.
Its potential to lead to healthy conflicts
45.
(p. 158)
Which of the following is a disadvantage associated with conformity?
A.
Group process
B.
Cognitive dissonance
C.
Groupthink
D.
Hidden agenda
46.
(p. 158)
Which of the following will be most effective in improving group effectiveness?
A.
Encouraging the practice of boss massaging
B.
Incorporating autocratic leadership
C.
Encouraging group think
D.
Changing ineffective norms
47.
(p. 159)
Which of the following best describes hidden agendas?
A.
Individual members’ secret agendas that are indirectly in line with a group objective
B.
Discreet agendas, whose fulfillment lead to accomplishment of the group objective
C.
Norms that a group member discreetly conforms to but opposes it publicly
D.
Individual members’ secret wishes, hopes, desires, and assumptions that are hidden
from their group
48.
(p. 160)
Leadership is best defined as the ability to:
A.
network and look good to others.
B.
persuade a group to make its agenda fit the leader’s own.
C.
influence people toward the attainment of goals.
D.
interact with other members of a group on either an individual or network basis.
49.
(p. 161)
Which type of leader does not expect his or her position in the organization to be
questioned?
A.
Autocratic leader
B.
Consultative leader
C.
Participative leader
D.
Free-Rein leader
50.
(p. 161)
Dr. Haynes was a college president who would openly tell the members of the faculty and
staff that he would “give them the world” if they would implement his policies without
complaint. Everyone who worked at the college knew that if you openly disagreed with Dr.
Haynes, you would be placed on his “blacklist.” Dr. Haynes best exemplifies a(n):
A.
consultative leader.
B.
participative leader.
C.
autocratic leader.
D.
free-rein leader.
51.
(p. 161)
The similarity between an autocratic and a consultative leader is that:
A.
both types of leaders spend a great deal of time and energy getting information from
followers.
B.
both types of leaders are good listeners.
C.
both types of leaders delegate certain tasks to their subordinates.
D.
both types of leaders are solely responsible for taking final decisions.
52.
(p. 161)
In the context of various leadership styles, musicians in large orchestras can most likely
expect a(n):
A.
free-rein leadership style.
B.
autocratic leadership style.
C.
consultative leadership style.
D.
participative leadership style.
53.
(p. 161)
Which of the following is a defining characteristic of laissez-faire leaders?
A.
These leaders are not comfortable delegating authority and take sole responsibility for
their decisions.
B.
These leaders make it very clear that they are in charge and their followers usually have
little or no freedom to disagree or to disobey.
C.
These leaders consult with followers to get information about organizational decisions
but they take sole responsibility for the final decisions.
D.
These leaders act as representatives for the group members, while allowing them to
plan, control, and complete their tasks as they wish.
54.
(p. 162)
Which of the following power sources is primarily based on the position held by a person in
an organization?
A.
Expert power
B.
Legitimate power
C.
Networking power
D.
Charismatic power
55.
(p. 163)
Which type of power is typically used to enforce policies and regulations?
A.
Coercive power
B.
Expert power
C.
Charismatic power
D.
Networking power