Chapter 7 Motivation
Objective Quiz Questions Name
Section/Score
TRUE/FALSE
______ 1. Motivation is an externally imposed set of needs.
______ 2. The fact that two employees work hard to get raises, but for different reasons,
illustrates the concept of individual differences.
______ 3. The law of effect states that all behavior has some consequence.
______ 4. The equity approach to motivation places emphasis on perceived fairness.
______ 5. Negative reinforcement is the administration of a negative consequence when
undesired behavior occurs.
______ 6. Participative management often increases worker productivity.
______ 7. Job enrichment involves giving employees more work to do at the same level of
responsibility.
______ 8. Regression is defined as reverting to an earlier form of behavior to find
satisfaction.
______ 9. A good medical plan, paid vacations, and free legal aid are examples of intrinsic
motivators.
______ 10. Maslow’s five basic needs start with the self-esteem needs.
______ 11. Self-actualization is a “growth” need.
______ 12. Achievement in one’s job is a hygiene maintenance factor.
______ 13. Goal congruency refers to the similarity between individual and organizational
goals.
______ 14. According to expectancy theory, motivation is a function of a person’s belief that
performance will be rewarded.
______ 15. Equity theory maintains that employees compare their ratio of inputs/outputs to
the ratio of inputs/outputs of others.
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Chapter 7 Motivation
MULTIPLE CHOICE
______ 1. The three essential components of motivated behavior include:
a. direction, intensity, and persistence
b. duration, intensity, and persistence
c. direction, intensity, and strength
d. none of the above
______ 2. The idea that motivated behavior is the result of unconscious factors is associated
with the:
a. behaviorist school
b. human relations school
c. psychoanalytic school
d. none of the above
______ 3. When asked what is dissatisfying about their jobs, respondents usually list:
a. characteristics of the work environment
b. characteristics of the job itself
c. both a and b above
d. none of the above
______ 4. Isolation is one of the greatest and most feared punishments known to humans.
Which category (need) does it fall under in Maslow’s model?
a. esteem
b. social
c. safety
d. physiological
______ 5. B.F. Skinner founded:
a. the psychoanalytic school of thought
b. the idea of a hierarchy of needs
c. the behaviorist school
d. carrot-and-stick management
______ 6. All of the following are core task dimensions in the job characteristics model
EXCEPT:
a. skill variety
b. task significance
c. feedback
d. compensation
______ 7. The cycle of need satisfaction is:
a. internal need, behavior, need satisfaction
b. behavior, need satisfaction of internal need
c. need satisfaction as means to end of behavior
d. none of the above
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Chapter 7 Motivation
______ 8. Job enrichment means:
a. direct control of the employee
b. increased personal accountability
c. less freedom on the job
d. all of the above
e. none of the above
______ 9. Extrinsic motivation is:
a. typically given by another person
b. is related to the internal satisfaction felt from doing a job well
c. not related to fringe benefits
d. all of the above
______ 10. Expectancy theory suggests that motivation is a product of all of the following
EXCEPT:
a. expectancy
b. instrumentality
c. input/output ratios
d. valence
______ 11. ERG theory includes:
a. existence, rational, and growth needs
b. existence, relationship, and growth needs
c. an emphasis on perceived fairness
d. none of the above
______ 12. Those who look at job descriptions that offer tenure, retirement, and seniority
systems are interested in satisfying their:
a. physical need
b. belonging need
c. security need
d. self-esteem
e. self-actualization need
______ 13. According to Herzberg, only one of the following is really a motivator; the others
are “negative motivators” or hygiene factors. Which one is the best motivator?
a. salary
b. security
c. status
d. recognition for achievement
e. satisfactory supervisor
______ 14. The best way to overcome boredom and the negativeness of specialization has
been:
a. positive reinforcement
b. job enrichment programs
c. to have listening supervisors
d. flexibility in schedules
______ 15. According to Chris Argyris:
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Chapter 7 Motivation
a. individual and organizational needs are often in conflict
b. people want to make more decisions for themselves as they mature
c. both a and b above
d. none of the above
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Chapter 7 Motivation
Objective Quiz Answers
TRUE/FALSE MULTIPLE CHOICE