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Student name:__________
1) What are the challenges and benefits associated with providing feedback on poor
performance?
2) What are the advantages of multiple-source evaluations and who should be included?
3) Summarize Lawler’s conclusions concerning individual satisfaction.
4) Name five uses of an employee evaluation.
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5) During an economic downturn, a company instituted an across-the-board pay cut rather
than lay people off. What are the advantages of such an action?
6) What intrinsic motivations may be associated with student effort?
7) What if any actions should be undertaken to address gender based pay inequity?
8) What three suggestions can you provide to regarding the administration of a merit pay
plan?
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9) Rewards that accrue to all individuals simply by virtue of their employment with the
organization are called universal or _______________ rewards.
A) territorial
B) generic
C) impartial
D) across-the-board
10) Developing effective evaluation systems is ____ to organizational success as developing
effective reward systems.
A) not as critical
B) just as critical
C) more critical
D) None of the above. The two constructs have not been found to be related.
11) Employee performance evaluations can be grouped into two broad categories: those with
a judgmental orientation and those with a _______________ orientation.
A) training
B) remedial
C) reinforcement
D) developmental
12) In which of the following countries would an employee be the least likely to rebut a
performance review?
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A) United States
B) Saudi Arabia
C) Japan
D) All of the choices are correct.
13) The basic purpose of __________ is to provide information about work performance.
A) evaluation
B) reward systems
C) human resources
D) All of the choices are correct.
14) Evaluations with a developmental orientation are more concerned with improving
_______________ performance.
A) past
B) current
C) future
D) past and current
15) A good employee evaluation will help the employee understand all of the following
except:
A) their position responsibilities
B) the degree to which work goals have been accomplished
C) the goals that are associated with the position
D) the best possible career path
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16) _______________ occurs when an evaluation does not focus on all aspects of the job.
A) Contamination
B) Deficiency
C) Distortion
D) Deflection
17) _______________ is the reverse of evaluation deficiency. It occurs when activities that
are not part of the job are included in the evaluation.
A) Contamination
B) Deficiency
C) Distortion
D) Expansion
18) _______________ takes place in the evaluation process when an improper emphasis is
given to various job elements.
A) Contamination
B) Deficiency
C) Distortion
D) Focus
19) Which of the following comments would be the most likely to bring about performance
improvement?
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A) You’re doing great
B) Keep up the good work
C) You’re too emotional
D) Please limit your lunch to one hour
20) Performance evaluation feedback can be _________________ to the receiver (the
evaluated person).
A) instructional and ascendant
B) motivational and inconspicuous
C) instructional and motivational
D) potentate and sovereign
21) Feedback is emitted from ____________.
A) the person
B) the job
C) others
D) All of the above.
22) Feedback can result in ____________________.
A) persistence
B) self-motivation to adjust
C) nonacceptance
D) All of the above
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23) The golden rule of gaining and maintaining the respect of subordinates is to not attack or
discuss their _______________.
A) personality
B) attitudes
C) values
D) All of the choices are correct.
24) A recent survey suggests that _______________ of Fortune 1000 firms use some form of
a multisource feedback review program.
A) 10 percent
B) 25 percent
C) 75 percent
D) 90 percent
25) In a ___________ program, evaluators could include creditors, peers or team members,
supervisors, subordinates, and the person.
A) 360-degree
B) global
C) 180-degree
D) elliptical
26) If contributors to a 360-degree evaluation are concerned about the use of the performance
evaluation ratings they are providing, they tend to _______________.
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A) inflate the ratings they provide
B) deflate the ratings they provide
C) refuse to provide ratings
D) double-check their ratings
27) According to reinforcement theory, ________ are behaviors that can be controlled by
altering the _______________ that follow them.
A) fungibles; demands
B) fungibles; evaluation
C) operants; reward
D) operants; consequences
28) Learning experts believe that _______________ is the most important principle of
learning.
A) punishment
B) reward
C) reinforcement
D) repetition
29) The foreman constantly nags the bricklayers to work faster. When the wall is finished, he
stops nagging. This is an example of _______________ reinforcement.
A) positive
B) negative
C) selective
D) singular
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30) _____________ is defined as presenting an uncomfortable or unwanted consequence for
a particular behavioral response.
A) Extinction
B) Negative reinforcement
C) Confrontation
D) Punishment
31) The decline and eventual cessation of the response rate is known as __________.
A) extinction
B) elimination
C) erudition
D) exclusion
32) Being paid a piece rate, or earning a commission on units sold, are examples of a
_______________ reinforcement schedule.
A) continuous
B) fixed ratio
C) variable ratio
D) fixed interval
33) According to Lawler, satisfaction with a reward is a function of both how much is
received and _______________.
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A) how often it is received
B) how much the individual feels should be received
C) how much others receive
D) how much the person wanted the reward
34) Which of the following is not one of the main objectives of reward program?
A) To attract qualified people to join the organization
B) To keep employees coming to work
C) To encourage employees to voluntarily leave the organization
D) To motivate employees to achieve high levels of performance
35) A person’s preferred rewards vary _______________.
A) at different points in a person’s career
B) at different ages
C) in different situations
D) All of the choices are correct.
36) Satisfaction is influenced by how happy employees are with _____________.
A) intrinsic but not extrinsic rewards
B) intrinsic and extrinsic rewards
C) extrinsic and global rewards
D) global and Maslovian rewards
37) Who among the following would be the least suited to an open pay system?
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A) Librarian
B) Salesperson
C) Recruiter
D) Fruit picker
38) Receiving praise from a supervisor is a(n) ____________ reward.
A) intrinsic
B) extrinsic
C) environmental
D) “formal”
39) During economic downturns, companies can “reward” their employees by:
A) Not laying them off
B) Allowing them to keep their full salaries
C) Reducing their work hours
D) All of the choices are correct.
40) For the open pay system to be motivational for employees, ___________________.
A) an employee’s effort must be linked to short-term performance
B) an employee’s effort must be linked to long-term performance
C) an employee’s effort must be linked to short and long-term performance
D) measures need to be available for most important aspects of a job
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41) According to the U.S. Bureau of Labor Statistics, organizations spend an average of
_______________ per hour worked on benefits for each employee.
A) $2.94
B) $4.29
C) $9.42
D) $10.52
42) All of the following are intrinsic rewards except:
A) Completion
B) Achievement
C) Autonomy
D) Profit-sharing
43) According to the U.S. Bureau of Labor Statistics, organizations spend on average a little
more than _____ percent of a firm’s compensation costs per employee.
A) 10
B) 22
C) 31
D) 37
44) All of the following are major theoretical approaches to reward administration except:
A) Negative reinforcement
B) Positive reinforcement
C) Modeling and social imitation
D) Expectancy
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45) If high performance is the goal, and it is almost impossible to achieve that goal due to
limited resources, then _______________ is not an appropriate way to administer rewards.
A) positive reinforcement
B) modeling and social imitation
C) expectancy theory
D) All of the choices are correct.
46) In administering a _______________ program; the emphasis is on the desired behavior
that leads to job performance rather than performance alone.
A) positive reinforcement
B) social imitation
C) patterning
D) modeling
47) Rewarding employees differently based on gender is all of the following except:
A) On the increase
B) Unethical
C) Illegal
D) Poor business practice
48) Which of the following statements about equitable pay treatment is false?
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A) The younger a woman is, the less she makes relative to a man
B) Women with a college degree have seen their earnings grow at a faster rate than have
men
C) Rewarding employees differently based solely on gender is illegal
D) Pay gaps between men and women exist in virtually every job category
49) _______________ is a newer, yet largely untested, reward program.
A) Broadbanding
B) Gain-sharing
C) Employee stock ownership
D) All of the choices are correct.
50) Commitment to an organization involves all of the following attitudes except:
A) A belief in one’s ability to do the job assigned
B) A sense of identification with the organization’s goals
C) A feeling of involvement in organizational duties
D) A feeling of loyalty to the organization
51) In conventional pay systems, _______________ determine(s) the pay rate and range.
A) the job
B) acquired skills
C) seniority
D) the pay grade
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52) The Society for Human Resource Management’s 2015 Benefits Survey found that
__________ employers report that they offer concierge services.
A) only 3 percent of
B) 31 percent of
C) most
D) typically only Fortune 100
53) In situations where teams are interdependent, a _______________ reward plan would be
the least appropriate.
A) plant-based
B) division-based
C) seniority-based
D) area-based
54) The U.S. Bureau of Labor Statistics defines “part-time” as working fewer than
_______________ per week.
A) 40 hours
B) 35 hours
C) 30 hours
D) 20 hours
55) A typical Scanlon plan measures the _______________ costs required to produce goods
or services during a base period.
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A) labor
B) raw product
C) management
D) manufacturing
56) Virtually any program that shares _______________ with employees is considered gain
sharing.
A) profits
B) cost overruns
C) excess production gains
D) cost reductions
57) _______________ means that the employee perceives that there is a real linkage between
his or her performance and the rewards received.
A) True sight
B) True linkage
C) Line of sight
D) Co-dependence
58) The five Rs of work force motivation include all of the following except:
A) Responsibility
B) Respect
C) Relationships
D) Rotation
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59) Effective performance evaluation, simply stated, involves asking two questions about
employee performance. What are these questions?
60) What is the difference between a reward and a positive reinforcer?
61) How might a manager apply “punishment” in the work setting?
62) Ferster and Skinner presented four types of intermittent reinforcement schedules. What
are they?
63) What are the three main objectives of reward programs?
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64) While the relationship between rewards and satisfaction is not perfectly understood, it is
generally recognized that reward packages satisfy three criteria. What are these criteria?
65) What is the difference between intrinsic and extrinsic rewards?
66) What are the three major theoretical approaches to reward administration?
67) Is high turnover good? Explain your response.
68) Commitment to an organization involves three attitudes, what are they?
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69) Skill-based pay systems have at least four potential advantages. Identify two of them.
70) What is the difference between conventional and skill-based pay systems?
71) How many bands are appropriate when using a broadbanding approach to compensation?
72) Why are team-based reward systems becoming more widely used?
73) What are gain-sharing plans, and what is the best-known example of these plans?
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74) What are ESOPs?
75) Why is line of sight important?
76) Effective performance evaluation is a continuous, ongoing process.
⊚ true
⊚ false
77) Contamination takes place in the evaluation process when an improper emphasis is given
to various job elements.
⊚ true
⊚ false
78) In the context of performance evaluation; contamination can be said to be the reverse of
deficiency.
⊚ true
⊚ false
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79) Evaluating employees is a skill that can only be developed by doing it.
⊚ true
⊚ false
80) Systematic evaluation of performance does good even if the results are not communicated
to the employee.
⊚ true
⊚ false
81) Feedback should be given only once a year, during a performance appraisal.
⊚ true
⊚ false
82) When employees are allowed to participate in a two-way exchange during the evaluation
process, they are more satisfied with the feedback communication.
⊚ true
⊚ false
83) To improve the impact of a 360-degree feedback program, an organization should use the
feedback primarily for individual development.
⊚ true
⊚ false
84) 360-degree feedback programs have not yet been developed for teams.
⊚ true
⊚ false
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85) Hitting a slot machine jackpot in a casino is an example of fixed ratio reinforcement.
⊚ true
⊚ false
86) Research on reinforcement schedules has shown that higher rates of response are usually
achieved with ratio schedules than with interval schedules.
⊚ true
⊚ false
87) Unless employees can see a connection between performance and merit increases, money
will not be a powerful motivator.
⊚ true
⊚ false
88) In order for the open pay system to be motivational, an employee’s effort must be linked
to subjective performance.
⊚ true
⊚ false
89) If co-workers do not believe that you deserve a promotion, your status is not likely to be
enhanced.
⊚ true
⊚ false
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90) It is difficult to create tasks that lead to a feeling of autonomy in jobs that are highly
structured and controlled by management.
⊚ true
⊚ false
91) If a person is to be motivated, he or she must observe models of receiving reinforcement
that is reasonable.
⊚ true
⊚ false
92) In some situations, it is not possible to provide rewards that employees value and prefer.
⊚ true
⊚ false
93) Bureau of Labor Statistics show that typically the younger a woman is, the less she makes
relative to a man.
⊚ true
⊚ false
94) The positive reinforcement, modeling, and expectancy methods of administering rewards
all indicate that employee job performance is a result of the application of common sense.
⊚ true
⊚ false
95) Organizational resources and government regulations are two of the many factors that
must be considered when developing and maintaining reward programs.
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⊚ true
⊚ false
96) If managers could develop reward systems that retained the best producers and caused
poor performers to leave, the overall effectiveness of an organization would improve.
⊚ true
⊚ false
97) There is no perfect means for retaining high performers.
⊚ true
⊚ false
98) By law, there has to be no differential in the reward system that discriminates between
high and low performers.
⊚ true
⊚ false
99) An individual pay-for-performance reward system does not properly fit an organization
that is designed to use teams because it fosters competition.
⊚ true
⊚ false
100) In some companies, bonuses paid to workers under a Scanlon plan can equal or exceed
the employee’s salary.
⊚ true
⊚ false
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Answer Key
Test name: chapter 7
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