Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
Chapter 7: HR Administration and HRIS
Test Bank
Multiple Choice
1. ______ is described as “the organization’s efforts to measure its success in achieving
the strategic goals required to meet the needs of its stakeholder groups.”
A. Shared service center
B. Balanced scorecard
C. Outsourcing
D. Self-service portal
2. “An electronic means for a company’s employees to access its HR services and
information” is associated with which acronym?
A. ESS
B. MSS
C. SOA
D. XML
3. OSHA is primarily concerned with which of the following?
A. providing employment protection to individuals with disabilities
B. providing employment protection to individuals 40 years or older
C. preventing failure or refusal to hire or discharge individuals because of an individual’s
race, color, religion, sex, or national origin
D. providing individuals with a safe workplace
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SAGE Publishing, 2021
4. Which of the following is NOT a component of Kaplan and Norton’s (1996) balanced
scorecard?
A. financial
B. internal business processes
C. customer
D. innovation
5. Which of the following is true about the EEO-1 report?
A. All private employers must fill out an EEO-1 report.
B. The EEOC strongly suggests HR managers to choose racial/ethnic categories for
their employees.
C. The EEOC is strongly encouraging online reporting of the EEO-1.
D. Currently, individuals can only be classified in one race/ethnicity category.
6. ______ is described as “a paradigm for organizing and utilizing distributed
[computing] capabilities that may be under the control of different ownership domains . .
. providing a uniform means to offer, discover, interact with and use capabilities to
produce desired [business] effects.”
A. Service-oriented architecture
B. Extensible markup language
C. A self-service portal
D. A shared-service center
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
7. Which of the following is not an architectural benefit of service-oriented architecture
(SOA)?
A. removing the artificial barriers inherent in the generalist-specialist continuum
B. IT consolidation opportunities and standards-based integration
C. faster implementation and change management
D. improved alignment of business processes and IT integration
8. ______ is best described as a “technology-enabled HRM group focused on value
creation by providing excellent service to internal customers while reducing costs
through increased efficiency and continuous improvement.”
A. A self-service portal
B. A shared-service center
C. Outsourcing
D. Offshoring
9. The process of obtaining information about jobs is called ______.
A. job evaluation
B. person analysis
C. job description
D. job analysis
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
True/False
1. An affirmative action plan (AAP) is a written report detailing how an employer actively
seeks to hire and promote individuals in protected classes.
2. For all employers with more than 15 employees, the Office of Federal Contract
Compliance Procedures (OFCCP) requires that an Affirmative Action Plan be
completed.
3. Compliance with government mandates should not be viewed as a strategic
imperative.
4. The Age Discrimination in Employment Act (ADEA) is the 1967 federal legislation
prohibiting illegal discrimination in employment against individuals 50 years of age and
older.
Johnson, Human Resource Information Systems, 5e
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5. The ADEA prohibits illegal discrimination in employment against individuals with
disabilities.
6. The balanced scorecard is a means of measuring strategic organizational
performance that gives managers a chance to look at their company from the
perspectives of stakeholders, including external customers, employees, and
shareholders.
7. The Civil Rights Act, Title VII, is the 1964 federal legislation prohibiting illegal
discrimination in employment based on individuals’ race, sex, religion, or national origin.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
8. The Civil Rights Act prohibits discrimination on the bases of race, color, religion, sex,
age, disability, or national origin.
9. Family and medical leave laws are the same for employers in all fifty of the United
States.
10. Offshore ownership is riskier than offshore outsourcing.
11. SOA is a collection of internal and external services that can communicate with
each other by point-to-point data exchange or through coordination among different
services to achieve a business purpose.
12. The Occupational Safety and Health Act (OSHA) is a law that requires employers to
provide a workplace free of known hazards likely to cause death or serious injury.
Johnson, Human Resource Information Systems, 5e
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13. Outsourcing is an organization’s use of groups outside the U.S. to provide services
(e.g., HR call centers) to achieve strategic organizational goals.
14. Offshoring is an organization’s use of an outside group to provide from a few (e.g.,
recruiting, compensation processing) to a broad set of services (e.g., all HR functions)
to achieve strategic organizational goals.
Essay
1. Describe what is meant by service-oriented architecture (SOA).
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
2. What are the advantages of XML-enhanced SOA?
3. Please briefly describe a shared service center (SSC).
4. Please briefly describe outsourcing.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
5. Please briefly describe offshoring.
6. Please list and describe three advantages of self-service portals for HR
administration.
7. Please list three disadvantages of self-service portals for HR administration.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
8. How can HR administration support the balanced scorecard?