Chapter 07 – Global Corporate Citizenship
1. (p. 145) The basis for corporate citizenship does not rely on the generosity of a firm’s senior
management or their awareness of their role as trustees of the public’s interests.
2. (p. 147) Global corporate citizenship refers to putting an organization’s commitment to social
and environmental responsibility into practice locally.
3. (p. 147) Corporate citizenship involves transforming a concern for financial performance into
a vision of corporate financial and social performance.
4. (p. 147) Robert Civita, chairman and CEO of the Brazilian Abril Group, has defined global
corporate citizenship as “socialism with a conscience.”
5. (p. 147) A decade into the 21st century, corporate citizenship has become complicated and
mandatory.
6. (p. 150) A tangible asset is something that cannot be seen or counted, but nonetheless has
value.
Chapter 07 – Global Corporate Citizenship
7. (p. 150) An intangible asset is something that can be seen and counted, such as buildings or
money.
8. (p. 150) Companies whose citizenship profile best matches public expectations are least likely
to benefit from strategic investments in corporate citizenship.
9. (p. 151) There is no single universally accepted method for designing a CSR management
structure.
10. (p. 153) In the first stage of corporate citizenship, the elementary stage, managers are
uninterested and uninvolved with social issues.
11. (p. 153 – 154) If a company acknowledges the need to build more coherent initiatives, it is in
the innovative stage of becoming a corporate citizen.
12. (p. 155) Corporate citizenship partnerships can exist between companies and stakeholders in
other countries.
13. (p. 156) Social performance audits look at what an organization does, not at the results of the
actions.
Chapter 07 – Global Corporate Citizenship
14. (p. 161) When looking at social reporting by country, Japan and the United Kingdom top the
list of percentage of firms reporting.
16. (p. 146) Novo Nordisk’s “take action” project was a program designed to:
Difficulty: Medium
17. (p. 157) Developing products and services that meet the needs of the world’s poorest citizens
is sometimes called:
Chapter 07 – Global Corporate Citizenship
18. (p. 147) The initiative into which GE has poured vast resources into developing energy-
efficient and environmentally friendly products and services is called:
Difficulty: Easy
19. (p. 151) Global corporate citizenship is more than espoused values, it requires:
Difficulty: Easy
20. (p. 151) Some companies have created a department of corporate citizenship to:
Difficulty: Medium
21. (p. 152) Asian Forum on Corporate Social Responsibility gives awards for excellence in:
Chapter 07 – Global Corporate Citizenship
22. (p. 152) The Foundation that is engaged in inspiring senior management, involving all
business lines in the organization, and having an impact by way of results is called:
Difficulty: Hard
23. (p. 153) In the first stage of corporate citizenship:
Difficulty: Medium
24. (p. 154) Once a company enters the innovative stage of corporate citizenship, it will:
Difficulty: Hard
25. (p. 154) Companies see the need to build more coherent initiatives as they move into the:
Chapter 07 – Global Corporate Citizenship
26. (p. 154) Managers responding to the needs of the local education system as a normal or
routine aspect of its operations is an example of an organization in the:
Difficulty: Easy
27. (p. 155) According to a comparative study of corporate citizenship in Latin America and the
Caribbean, which of the following is not one of the four levels of corporate social
responsibility activity?
Difficulty: Medium
28. (p. 155) Argentina and Mexico are at what level of citizenship activity?
Difficulty: Medium
29. (p. 156) Overall, corporate citizenship initiatives are:
Chapter 07 – Global Corporate Citizenship
30. (p. 156) The executive body of the European Union is called the:
Difficulty: Hard
31. (p. 156) Shareholder activism is:
Difficulty: Hard
32. (p. 156) Consumer activism is:
Difficulty: Hard
33. (p. 156) The differences in corporate citizenship amongst various nations are driven by:
Chapter 07 – Global Corporate Citizenship
34. (p. 156) A systematic evaluation of an organization’s social, ethical, and environmental
performance is called a(n):
Difficulty: Easy
35. (p. 157) In 2001, the French Parliament passed the “new economic regulations” law which
requires a social performance audit focusing on its impact on:
Difficulty: Easy
36. (p. 158) Which of the following organizations have developed standards to judge corporate
performance?
Difficulty: Medium
37. (p. 159) The major focus of ISO 14001 is to:
Chapter 07 – Global Corporate Citizenship
38. (p. 159) The United Nations Global Compact is funded by:
Difficulty: Hard
39. (p. 160) Global audit social standards concentrate on:
Difficulty: Easy
40. (p. 161) Companies in which two countries have taken the lead in social reporting?
Difficulty: Hard
41. (p. 162) Which of the following is not one of the four quadrants of the balanced scorecard
approach?
Chapter 07 – Global Corporate Citizenship
42. (p. 163) Which of the following is not a motivation for adopting a balanced score card
approach?
Difficulty: Medium
43. (p. 163) Financial, social and environmental results are reported together in a firm’s:
Difficulty: Medium
44. (p. 164) Rolltronics, a Silicon Valley technology company, uses triple bottom line to report
its success with:
Difficulty: Hard
45. (p. 164) Triple bottom line disclosure is primarily driven by:
Chapter 07 – Global Corporate Citizenship
7-11
46. (p. 147 – 149) Define global corporate citizenship. Why has corporate citizenship recently
become so complicated?
47. (p. 151 – 152) Global corporate citizenship is more than espoused values; it requires action.
Discuss some of the ways forward-thinking companies are changing to improve their ability
to act as responsible citizens.
48. (p. 152 – 155) Define the five stages of corporate citizenship. Provide an example of a
company in each stage.
49. (p. 155 – 156) Businesses in many different countries now practice active citizenship. Using
examples from the text, discuss how businesses interpret and act on their global citizenship
commitments.
50. (p. 156 – 158) What is a social performance audit? Discuss the differences in social
performance auditing in the United States versus Europe.
Chapter 07 – Global Corporate Citizenship
51. (p. 162 – 163) Define balanced score card. What are the four quadrants of the balanced score
card approach?
52. (p. 163 – 164) How can triple bottom line reporting be used to measure a firm’s corporate
citizenship practices?