Chapter 6 Communicating in the Workplace
Objective Quiz Questions Name
Section/Score
TRUE/FALSE
______ 1. Comprehension is the only test of a message’s success as communication.
______ 2. The meaning of a message is called its semantic content.
______ 3. Feedback is the process of reacting to a person’s message, either verbally or
nonverbally.
______ 4. Formal communication channels grow out of the social interactions among people
who work together.
______ 5. It is possible to predict the direction, speed, accuracy, and final content of a
message carried by the grapevine.
______ 6. Downward communication in an organization is the slowest form of
communication.
______ 7. There is a direct link between employee communication and the trust relationship
between management and employees.
______ 8. Horizontal communication refers to the flow of messages across functional areas
at any particular level of the organization.
______ 9. Kinesics is using verbal communication to understand how a person feels.
______ 10. Individuals spend 70 to 80 percent of their work lives receiving messages.
______ 11. Perceptions are usually influenced by values, needs, and past experiences.
______ 12. A listener’s folded arms always mean that the listener is shutting out the message
of the speaker.
______ 13. Studies show that at least 70% of what is really being communicated between
individuals is done nonverbally.
______ 14. Silence is a type of feedback.
______ 15. Proxemics is the physical distance people put between themselves.
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Chapter 6 Communicating in the Workplace
MULTIPLE CHOICE
______ 1. Listening can be described as a combination of all of the following EXCEPT:
a. hearing
b. disclosing
c. acting
d. remembering
e. understanding
______ 2. According to Richard Hecht, the communication style of a communicator who is
interested in ideas, is imaginative, visionary, and innovative is called a(n):
a. forecaster
b. associator
c. systemizer
d. energizer
______ 3. The keys to effective verbal communication are:
a. speaking clearly
b. listening actively
c. providing ample feedback
d. all of the above
e. both A and B above
______ 4. Communication:
a. is used only to transfer information
b. unifies group behavior
c. both A and B above
d. none of the above
______ 5. All of the following are useful features of the grapevine EXCEPT:
a. it satisfies the need to have friendly relations among coworkers
b. it acts as a safety valve
c. it helps workers make sense out of their work environment
d. its reliability can be easily determined
______ 6. The following are all distractions to the communication process, EXCEPT:
a. environmental considerations
b. demands on our time
c. listening without evaluating
d. stereotyping
______ 7. Which form of communication travels fastest and is subject to less delay, filtering,
and dilution?
a. vertical
b. upward
c. horizontal
d. downward
______ 8. Levels of communication include:
a. conventional, exploratory, participative, and intimate
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Chapter 6 Communicating in the Workplace
b. cooperative, exploratory, participative, and intimate
c. cooperative, expository, participative, and intimate
d. conventional, expository, participative, and intimate
e. none of the above
______ 9. What percent of our work lives are spent receiving messages?
a. 30-40%
b. 50-60%
c. 70-80%
d. 81-90%
______ 10. Sensitive topics are best handled:
a. orally
b. in a written memo
c. through email
d. none of the above
______ 11. On the exploratory level of communication, conversation is:
a. fact and problem oriented
b. usually personal
c. not appropriate for classroom-type lectures
d. engaged in self-discovery
______ 12. The most muggable victims according to convicted assailants are those people
who:
a. are short, thin, or weak in appearance
b. are women
c. who walk as if their body is in conflict with itself
d. walk slow, look sloppy, or are very old
______ 13. According to Bennett and Wood, process-style listeners:
a. want to be led into a subject with some background
b. want to hear only the bottom line
c. must be convinced that what is being proposed is reasonable
d. all of the above
______ 14. Constructive and responsible feedback should be:
a. general
b. focused on personal responses
c. impartial and irrespective of the receiver’s needs
d. all of the above
e. none of the above
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Chapter 6 Communicating in the Workplace
______ 15. All of the following are blocks to communication EXCEPT:
a. distortion
b. semantics
c. mistrust
d. empathy
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Chapter 6 Communicating in the Workplace
Objective Quiz Answers
TRUE/FALSE MULTIPLE CHOICE