Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
Chapter 05: Working in Teams
1) A team is
a. any group of people working together.
b. a number of people working together toward and accountable for a common goal.
c. people, like factory workers, who perform the same tasks.
d. a group of people with a common relationship.
e. members of the same department.
2) Joe was waiting patiently for his bus to arrive along with several other people who
began to bond together after a rather long wait. It can be said that Joe was part of a
________ with these people.
a. team
b. posse
c. group
d. virtual team
e. fraternity
3) Evidence suggests that teams outperform individuals when the task being done
requires
a. synopsis.
b. multiple skills.
c. fewer skills, which leads to higher efficiency.
d. simple skills.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
e. completion within a tight time frame.
4) Organizations have turned to teams as a better way to use employees’ talents. This is
because teams
a. are quick to accomplish tasks.
b. are slower to deploy, thereby commitment is strengthened.
c. are more flexible and more responsive to changes than individuals.
d. know how to work closely together.
e. have cohesiveness among members.
5) Nickelback, a popular Canadian rock group, has achieved high levels of album sales
and experienced sell-out crowds at its concerts. Using the textbook’s definition, this band
would be classified as a(n)
a. shared leadership team.
b. work group.
c. work team.
d. efficient team.
e. special team.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
6) Groups become a “team” when
a. members get to know one another.
b. a leader is appointed.
c. members accept and share accountability for the work.
d. each member understands his or her own goal in the task.
e. the president of the company tells them they are a team.
7) Ammad says, “Only we are responsible for achieving the group’s goal, not the boss!”
Ammad is describing his group as being a
a. self-managed work group.
b. virtual team.
c. project group.
d. work team.
e. problem solving group.
8) SCENARIO 5-1
Your supervisor is interested in re-engineering work processes throughout the
organization in order to establish work teams. However, he needs to make a presentation
to senior executives outlining the benefits of such a plan. You have been asked to provide
him with the rationale for such an endeavour.
Referring to SCENARIO 5-1, which of the following is a good reason for undertaking
such a plan?a. It will reduce conflict.
b. It will have negative synergy.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
c. It will dramatically decrease the amount of time to make decisions.
d. Individuals will have greater job satisfaction because of higher pay levels.
e. Employees will have greater task identity.
9) SCENARIO 5-1
Your supervisor is interested in re-engineering work processes throughout the
organization in order to establish work teams. However, he needs to make a presentation
to senior executives outlining the benefits of such a plan. You have been asked to provide
him with the rationale for such an endeavour.
Referring to SCENARIO 5-1, since you understand when teams are most appropriate,
and that they work best when there are significant levels of trust among team members,
you caution your supervisor to consider ways that he could build trust among team
members. You suggest that he build trust by a. adjusting the reward system.
b. being open and willing to protect and stand up for team members.
c. increasing the interdependence of members.
d. providing resources at the last minute to demonstrate to team members your reliability.
e. explaining to team members how to do the tasks; this way there will be a standard
process to follow and no surprises for team members.
10) Management has found that teams are more ________ to changing events than are
traditional departments or other forms of permanent groupings.
a. responsive
b. resistant
c. indifferent
d. fearful
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
e. passive
11) The question “What do others expect of me?” relates to the ________ stage of team
development.
a. forming
b. norming
c. storming
d. performing
e. adjourning
12) At what stage of team development do members “test the waters” to determine what
types of behaviours are acceptable?
a. forming
b. norming
c. storming
d. performing
e. adjourning
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
13) In this stage, group energy has moved from getting to know one another to getting the
work done.
a. forming
b. norming
c. storming
d. performing
e. adjourning
14) The question, “Why are we here?” relates to the ________ stage of team
development.
a. forming
b. norming
c. storming
d. performing
e. adjourning
15) Studying the stages of group development can help us
a. address anxieties about working in groups.
b. provide direction to individuals for performance.
c. determine cost-effective operations.
d. determine intrinsic motivating factors.
e. broaden the scope of strategic planning.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
16) When considering the five stages of group development, it is important to remember
that
a. groups will spend equal amounts of time in each stage.
b. groups will progress through the five stages in exactly the same order.
c. groups will spend the exact same time in each stage.
d. groups progress through the stages in the time and order appropriate to the team.
e. individuals recognize that team formation is a relatively simple task.
17) The ________ stage of group development is characterized by close relationships and
cohesiveness.
a. norming
b. storming
c. forming
d. performing
e. adjourning
18) A group that remains too long in the ________ stage may have less of an ability to
complete the task because of interpersonal problems.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
a. performing
b. norming
c. controlling
d. storming
e. adjourning
19) Suppose an ad hoc group forms to help eliminate a parking problem within their
organization. As the group begins to work on this project, a new public transportation
system is introduced and fewer employees drive to work. Discovering that its mission is
no longer needed, the group gradually disbands and eventually stops meeting altogether.
In what stage of development does this group appear to be?
a. controlling
b. performing
c. adjourning
d. norming
e. storming
20) Some members may be upbeat and others may be depressed in the ________ stage of
development.
a. performing
b. norming
c. storming
d. adjourning
e. controlling
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
21) Temporary groups that have long periods of inertia interspersed with brief
revolutionary changes brought about because of the team members’ attention to deadlines
follow the
a. spontaneous-team model.
b. punctuated-equilibrium model.
c. five-stage model.
d. sports-team model.
e. virtual-team model.
22) You are putting together a group that will work together on a permanent basis. You
are studying about the stages of group development and are trying to prepare your
supervisor for these predictable stages. You should warn your supervisor that in the first
stage of group development, the team members will probably
a. be uncertain about the task and their individual roles.
b. be their most productive.
c. be in a stage of conflict.
d. focus their group energy on performing the task at hand.
e. be ready to focus group energy on developing objectives.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
23) SCENARIO 5-2
As a consultant who specializes in group dynamics, you are observing Stack Inc.’s
self-managed teams, which are in different stages of development. Stack is a
medium-sized manufacturing business with a diversity of employees at all levels.
You have labelled the teams A, B, C, D, and E.
Referring to SCENARIO 5-2, Team D has resolved its issues of leadership and is
devoting all of its energy to getting the job done. This team is in the ______________
stage.a. forming
b. storming
c. norming
d. performing
e. controlling
24) SCENARIO 5-2
As a consultant who specializes in group dynamics, you are observing Stack Inc.’s
self-managed teams, which are in different stages of development. Stack is a
medium-sized manufacturing business with a diversity of employees at all levels.
You have labelled the teams A, B, C, D, and E.
Referring to SCENARIO 5-2, Team C, on the other hand, shows significant resistance to
its appointed leader’s guidance, and there is a lot of arguing over roles within the group.
This team seems to be in the ____________ stage.a. storming
b. norming
c. performing
d. adjourning
e. controlling
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
25) SCENARIO 5-2
As a consultant who specializes in group dynamics, you are observing Stack Inc.’s
self-managed teams, which are in different stages of development. Stack is a
medium-sized manufacturing business with a diversity of employees at all levels.
You have labelled the teams A, B, C, D, and E.
Referring to SCENARIO 5-2, the members of Team A are meeting and focused on
setting their formal norms and clarifying expectations for the work to be done. This team
seems to be in the _____________ stage.a. forming
b. storming
c. adjourning
d. performing
e. norming
26) SCENARIO 5-2
As a consultant who specializes in group dynamics, you are observing Stack Inc.’s
self-managed teams, which are in different stages of development. Stack is a
medium-sized manufacturing business with a diversity of employees at all levels.
You have labelled the teams A, B, C, D, and E.
Referring to SCENARIO 5-2, in Team B at least one group member has withdrawn by
sitting apart from the others, and is no longer participating in the discussions. This team
seems to be in the _____________ stage.a. norming
b. performing
c. adjourning
d. storming
e. forming
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
27) According to the punctuated-equilibrium model, productivity is highest during the
time of
a. transition.
b. the last meeting.
c. the first meeting.
d. inertia.
e. the end of the first phase.
28) According to the punctuated equilibrium model, groups tend to experience ________
about halfway between the first meeting and the official deadline.
a. inertia
b. stagnation
c. reinforcement
d. a “mid–life crisis”
e. equilibrium
29) Helping one another understand the ideas and suggestions that come up in the group
is known as
a. encouraging.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
b. clarifying.
c. compromising.
d. summarizing.
e. gatekeeping.
30) Rudolph, who is a member of a work team, thinks that the team should develop a
________ so that all team members are in agreement on the basic norms and expectations
for team performance.
a. code of conduct
b. team charter
c. trust document
d. psychological contract
e. trust contract
31) When working in teams, the ________ suggests that getting past Phase 1, moving on
to Phase 2, and then finally completing the task is a realistic sequence when describing
group performance.
a. five-stage model
b. punctuated-equilibrium model
c. sports-team model
d. virtual-team model
e. spontaneous-team model
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
32) Ellen’s team is functioning effectively. In her opinion, the reason why is that the team
includes some team players who emphasize attention to the task, goal setting, and the
process, and other team players who question how the team is functioning. She is thus
attributing her team’s success to
a. norming.
b. performing.
c. uncivilized disagreement.
d. style diversity.
e. shared leadership.
33) When the team members are able to freely express their feelings on the tasks, as well
as on the group’s operation, the team has
a. style diversity.
b. shared leadership.
c. formality.
d. open communication.
e. unclear rules and expectations.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
34) “Well, I’d be willing to change if you provided some help on . . .” is an example of
the ________ role that builds and maintains a team.
a. encouraging
b. compromising
c. summarizing
d. initiating
e. gatekeeping
35) Effective teams show reflexivity, meaning that they think about and adjust their
________ when necessary.
a. master plan
b. membership
c. team roles
d. resources
e. conflict-management approach
36) ________ is/are characteristic of effective teams.
a. Homogeneous membership
b. Closed communication
c. Formal procedures
d. Predictable decisions
e. Civilized disagreement
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
37) Team efficacy is defined as
a. a problem on the team that needs to be solved.
b. a belief by all team members that they can succeed as a team.
c. a form of shared leadership.
d. a form of style diversity.
e. a form of organizational support.
38) ________ is the degree to which team members are attracted to one another and are
motivated to stay on the team.
a. Context
b. Composition
c. Reflexivity
d. Cohesiveness
e. Flexibility
39) When discussing a model for team effectiveness, keeping the team size relatively
________ is important because _________.
a. small; coordination problems are easier to handle
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
b. small; too many members can add to wasted time on research
c. large; of the need for consensus
d. large; of the need for diverse contributions
e. small; everyone is expected to work more in a team
40) Tony was not being an effective team member. He is acting as if he is quite willing to
have his team members “carry” him on the project that they are all supposed to be
working on. Tony is exhibiting
a. groupthink.
b. norming.
c. social loafing.
d. role conflict.
e. group diversity.
41) Factors such as freedom and autonomy as well as the opportunity to use a variety of
skills relate to a team’s
a. process.
b. development.
c. cohesiveness.
d. work design.
e. efficacy.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
42) Whenever his team was experiencing some conflict while making a tough decision,
Kevin often resorted to using ________ as an effective way to reduce the conflict.
a. forming
b. humour
c. storming
d. reflexivity
e. controlling
43) When discussing a model for team effectiveness, ________ would be found under the
process.
a. special abilities
b. role diversity
c. task identity
d. conflict management
e. extreme flexibility
44) Erika, a team manager, thinks that the teams she manages are not very effective. They
continually miss deadlines and have a higher-than-industry average of defects in the
products they manufacture. Erika is thinking that she could improve the effectiveness of
the teams she manages by looking at the context that the teams work in. This means that
she would be examining
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
a. the level of resources available, leadership, the level of trust, and the performance
evaluation system.
b. the norms, the cohesiveness level, the personalities, and the diversity of the team.
c. the degree of stereotyping, the roles, leadership, and the composition of the team.
d. the skills, personalities, diversity, and size of the team.
e. the specific goals and models, accountability, and the level of conflict on the team.
45) Roles performed by group members to ensure that the group’s goals are
accomplished are referred to as
a. norms.
b. task-oriented roles.
c. maintenance roles.
d. individual roles.
e. role expectations.
46) Roles performed by group members to keep good relationships within the group are
referred to as
a. task-oriented roles.
b. norms.
c. maintenance roles.
d. individual roles.
e. role expectations.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
47) John’s role is to make sure that all team members have a chance to express their ideas
and feelings without being interrupted. John has a ________ role.
a. encouraging
b. compromising
c. gatekeeping
d. summarizing
e. clarifying
48) SCENARIO 5-3
Several years ago, Ted Brown began a small retail store that sells computer parts. The
store grew and the business expanded to offer computer repair and custom computer
programming. Clients have expanded beyond walk-in customers to include small and
medium-sized businesses. To accommodate this expansion, Ted had to hire additional
personnel. Ted’s new employees need to understand what their roles and those of others
within the expanding company should be.
Referring to SCENARIO 5-3, Ted can help his new employees understand their roles and
the roles of others by explaining some common facts about roles. He explained to them
that a. each person will be expected to play a number of diverse roles and complete the
tasks of some other members.
b. teams do not expect members to be flexible enough to play multiple roles, because
most people do not have the ability to shift roles rapidly even after training.
c. role expectations are how people perceive their own given role.
d. it may be helpful to view role expectations through the perspective of a psychological
contract.
e. individuals will be expected to take on individual roles that may or may not be helpful
for keeping the team on task.