Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
a. True
b. False
82) Social loafing occurs equally often in teams and in individual work.
a. True
b. False
83) When people who usually like to work alone are added to a team, there is a direct and
immediate increase in team efficiency.
a. True
b. False
84) The sense of togetherness that develops when individuals derive emotional
satisfaction from group participation is called instrumental cohesiveness.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
Objective: 5-3 How do we create effective teams?
85) Effective teams show reflexivity, meaning that they reflect on and adjust their master
plan when necessary.
a. True
b. False
86) Teams that have been successful raise their beliefs about future success which, in
turn, motivates them to work harder.
a. True
b. False
87) A team charter is the list of tasks assigned to each team member.
a. True
b. False
88) Tori often noticed that the virtual team that she was a member of had difficulty
bonding. This is typical of such teams.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
89) The ideal group size depends on the type of task being completed.
a. True
b. False
90) Proper leadership can improve productivity and cohesiveness on diverse teams.
a. True
b. False
91) Conflict in teams is always destructive.
a. True
b. False
92) Evidence indicates that teams (such as self-managed teams) do not always need a
leader.
a. True
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
b. False
93) Team conflict can be reduced by developing multiple alternatives on issues.
a. True
b. False
94) When her team experienced conflict while making a tough decision, Carrie often
resorted to using humour as an effective way to reduce the conflict. This was an
appropriate technique for Carrie to use.
a. True
b. False
95) The heterogeneity of teams refers to their diversity.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
96) For a team to perform effectively, team members must possess three types of skills:
technical expertise; problem-solving and decision-making skills; and interpersonal skills.
a. True
b. False
97) Leaders can help teams achieve team efficacy by helping the team to achieve small
successes and by providing skills training.
a. True
b. False
98) Paraverbal cues are absent in virtual teams.
a. True
b. False
99) Now that teams have become more common in the workplace, research proves that
they are useful for all tasks in an organization.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
100) Tori has noticed that the members of the virtual team she works with are having
difficulty bonding. This is typical of such teams.
a. True
b. False
101) Simple tasks that do not require diverse input are probably better left to individuals.
a. True
b. False
102) Explain how groups are different from teams, in detail and with examples. Also
explain why teams have become an essential part of the way businesses operate, with
specific examples to support your views.
Suggested answer:
-The main difference is the mutual accountability of team members for their common
goal; whereas group members tend to be accountable for their own goals.
-An example of a group is a department in an organization; each member works on his or
her own goals that all support the departmental goal, and the final accountability lies with
the manager who assigns tasks and goals. In a team, team members focus together on the
same goal and are collectively held accountable for the work.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
103) Describe in detail the five stages of team/group development. Give specific
examples for each stage. Explain how and why teams and groups may or may not
proceed through these stages.
Suggested answer:
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
104) Your supervisor has asked you to assess the effectiveness of all the divisional teams
working within the organization. First, identify the key actions that can make a team
ineffective. Then, identify the actions a manager or leader could take in order to ensure
that trust and cohesiveness develop within the team.
Suggested answer:
Actions that can make a team ineffective:
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
105) Explain the characteristics of a virtual team, and the various strategies a leader could
implement to ensure the success of the virtual team. Give specific examples to support
your answer.
Suggested answer:
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
106) How do you know if the work of your group would be better done in teams or by
individuals? Explain, giving specific examples to support your answer.
Suggested answer:
107) Describe the four elements in the model of team effectiveness, giving specific
examples for each element.
Suggested answer:
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
108) Discuss in detail the importance of team leadership and how leaders must focus on
building trust among team members. What types of roles could team leaders take on to
help a team function effectively? Give specific examples to support your answer.
Suggested answer:
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 5— Working in Teams
109) Describe the characteristics of an effective team and explain how each characteristic
contributes to the functioning of a team as a whole. Give specific examples to support the
definition of each characteristic.
Suggested answer: