59.
(p. 141) “I think you need to inform Jack‘s parents about his behavior instead of counseling him yourself.”
Identify the response style used in this statement.
60.
(p. 142) Which of the following describes an autocratic communication style?
61.
(p. 142) A trainer gave specific instructions for a task, and the trainees were told not to consult anyone or ask
questions to complete the task. Which of the following communication styles did the trainer use in this
example?
62.
(p. 142) Norma is organizing a company event. She has to create billboards that will be placed in different units
of the firm. She needs to collaborate with a design specialist to agree on a design. Which of the following
communication styles would be most appropriate when Norma communicates with the designer?
63.
(p. 142) Travel reservations have to be made for a number of delegates attending an international conference on
trade and commerce. The supervisor’s office engages a travel agent who will handle all details like airline
bookings and flight schedules. Which of the following communication styles would be most appropriate when
the supervisor communicates with the travel agent?
64.
(p. 142) Which of the following demonstrates high task-high relationship behavior, using a closed presentation
for the task with an open elicitation for the relationship?
65.
(p. 142) Which of the following demonstrates low task-low relationship behavior, responding with the
necessary open presentation?
66.
(p. 143) Which of the following communication styles is most appropriate when there is no time?
67.
(p. 145) _____ is the ability to understand and relate to another‘s situation and feelings.
68.
(p. 146) What should a person ideally say if he or she feels like crying while receiving criticism?
69.
(p. 146) What should you ideally do if you blame others when getting criticism?
70.
(p. 146) What should a person ideally say when he or she seeks criticism?
71.
(p. 125) Give a specific example in which communication affected your behavior, human relations, and
performance.
72.
(p. 125) Select an organization for which you work or have worked. Is the division of labor specialized?
Identify the chain of command from your job to the top of the organization. How many people are in your boss’s
span of management? Is authority centralized or decentralized? How is work coordinated?
73.
(p. 126) Draw an organization chart illustrating the departments in the organization for which you work or have
worked.
74.
(p. 126) Give a specific example of when you used vertical communication. Identify it as upward or
downward.
75.
(p. 127) Give a specific example of when you used horizontal communication.
76.
(p. 127) Give a specific example of a message you heard through the grapevine. How accurate was it? Was it
the exact same message management sent?
77.
(p. 128) Give specific examples of how you use digital information technology to communicate.
78.
(p. 129) Which message transmission channels do you use most often at work?
79.
(p. 131) Give at least two different barriers to communication you have experienced at work. Explain the
situation and how the barrier could have been overcome.
80.
(p. 132) Describe a gender communication difference you have observed at work.
81.
(p. 130) E-mail is preferred over oral communication at work, and texting is increasingly used. What are the
pros and cons of oral versus e-mail or text communication? Which form of communication do you use more
often? Which one do you prefer?
82.
(p. 128) Many employees waste time using social media at work. Should organizations ban the use of social
media for personal reasons during work hours? If so, how?
83.
(p. 131) Which two barriers to communication do you believe are the most common in organizations today?
What can firms do to help eliminate these two barriers?
84.
(p. 132) Do men and women really converse differently? Do you speak about different things with your male
and female friends and coworkers? If so, what do you talk about with men versus women?
85.
(p. 133) Which is preferable to you, a high-context culture or a low-context culture?
86.
(p. 137-138) Many employees, including managers, complain about organizational communications. What
are some of the complaints and how can communications be improved?
87.
(p. 136) How often do you use paraphrasing and ask others to paraphrase to ensure mutual understanding? How
effective are you at paraphrasing and asking others to paraphrase, and how can you improve your paraphrasing
skills?
88.
(p. 139-141) Which response style do you believe is most commonly used at work? Should the most
commonly used response style be reflecting? Why or why not?
89.
(p. 126) What is organizational communication? List the different types.
90.
(p. 127) What is the Internet? Name key technologies used to access the Internet.
91.
(p. 129-130) List and explain the four steps in the communication process.
92.
(p. 131) Describe four communication barriers.
93.
(p. 134- 135) List the steps in a message-sending process.
94.
(p. 135-136) What is feedback? How can one get feedback on messages?
95.
(p. 137) Explain the three parts of the message-receiving process.
5-28
96.
(p. 137-138) List four ways of improving listening skills.
97.
(p. 141) Define the five response styles.
Fill in the Blank Questions
98.
(p. 125) _____ refers to the way managers design their firm to achieve the organization’s mission and goals.
99.
(p. 128) _____ is work done by using electronic linkages between employees, partners, suppliers, and
customers.
100.
(p. 129) The sender’s process of putting a message into a form that the receiver will understand is called _____.
101.
(p. 129) A(n) _____, which is transmitted through a channel form a sender to a receiver, is the physical form of
encoded information.
102.
(p. 129) _____ is the receiver’s process of translating the message into a meaningful form.
103.
(p. 133) _____ cultures focus on nonverbal communications and subtle cues.
104.
(p. 135) _____ is the process of having the receiver restate the message in his or her own words.
105.
(p. 135) _____ is the process of verifying messages.
106.
(p. 142) _____ communication style demonstrates low task-low relationship behavior, responding with the
necessary open presentation.
107.
(p. 145) _____ listening is the ability to understand and relate to another’s situation and feelings.