Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
Chapter 5: Change Management and System Implementation
Test Bank
Multiple Choice
1. ______ can be described as a systematic process of applying the knowledge, tools,
and resources needed to effect change in transforming an organization from its current
state to some future desired state as defined by its vision.
A. Logical design
B. Gap analysis
C. Business assessment
D. Change management
2. Unfreezing is specifically mentioned as one of the three stages in ______.
A. the action research model
B. Lewin’s change model
C. Nadler’s congruence
D. Kotter’s change process
3. In Kotter’s change process, ______.
A. all stages must be worked through in order
B. only relevant stages need to be applied to the change process
C. stages do not overlap
D. stages can be skipped in the interest of completing on time
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
4. Increasingly, the failure to successfully implement information systems has to do with
______.
A. the hardware and software of the system
B. the increasingly complex work flow processes
C. the skills of the change leader and the people and organizational issues related to
the change
D. the conflict between the HR and marketing departments
5. Which of the following are three of the five categories of the key factors related to
HRIS implementation failures?
A. leadership, communication, and financial planning
B. leadership, planning, and communication
C. communication, training, and development
D. change management, communication, and finance
6. Getting end users involved in the development of a system can help with ______.
A. training
B. user acceptance
C. project planning
D. timely implementation
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
7. A process in which the old system is turned off and the new system is turned on is
called
A. phased conversion
B. parallel conversion
C. direct conversion
D. pilot conversion
8. Forces for change are ______.
A. internal only
B. external only
C. internal and external
D. global
9. A person who is responsible for leading an organizational change or someone who is
influential and can communicate and motivate others to accept a change by informal
means is called a ______.
A. change agent
B. change planner
C. change catalyst
D. action agent
10. The ability of the HRIS to share data with other systems is called ______.
A. organizational structure
B. cross integration between business systems
C. user involvement
D. change management
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
11. An organizational performance model built on the view that organizations are
systems and that there needs to be a “fit” between the various organizational
subsystems for optimal performance is ______.
A. Kotter’s change process
B. Lewin’s change model
C. Nadler’s congruence model
True/False
1. The change agent is a person who is responsible for leading an organizational
change or someone who is influential and can communicate and motivate others to
accept a change by informal means.
2. Scope creep is a systematic process of applying the knowledge, tools, and resources
needed to effect change in transforming an organization from its current state to some
future desired state as defined by its vision.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
3. Nadler’s congruence model suggests that an improvement in one component of the
operating organization will cause improvements in the other components.
4. The three steps of Lewin’s change model are called prechange, change, and
postchange.
5. A change leader must be an organizational employee.
6. Kotter’s model of change is an organizational performance model that is built on the
view that organizations are and there needs to be a “fit” between the various
organizational subsystems for optimal performance.
7. The majority of completed HRIS implementation projects are successful.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
8. Getting end users involved in the development of a system can help with user
acceptance.
Essay
1. Why is communication important in managing a technology change?
2. What key elements should be communicated to employees for successful HRIS
implementation?
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
3. What competencies do leaders need for change to be successful?
4. What are some of the lessons provided by Kotter’s process of leading change?
5. What are some problems that can occur in change management due to poor
planning?
6. Discuss the role of the change agent.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
7. Why is user acceptance extremely critical in driving the success of an HRIS
implementation?