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Student name:__________
TRUE/FALSE – Write ‘T’ if the statement is true and ‘F’ if the statement is false.
1) In the context of the process for constructing a work-related internal structure, job-based
and person-based structures use similar methods but have different underlying purposes.
⊚ true
⊚ false
2) Job analysis is best done by someone thoroughly familiar with the organization and its
jobs and trained in how to do the analysis properly.
⊚ true
⊚ false
3) In the context of the job analysis process, verification often involves the jobholders as
well as their supervisors to determine whether the proposed job description is accurate and
complete.
⊚ true
⊚ false
4) Typical data collected for a job analysis would not include relationships with suppliers
and customers.
⊚ true
⊚ false
5) All job incumbents can easily complete the Position Analysis Questionnaire as the
reading level required for it is relatively low.
⊚ true
⊚ false
6) ADA regulations state that “essential functions refers to the fundamental job duties of the
employment position the individual with a disability holds or desires.”
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⊚ true
⊚ false
7) The Americans With Disabilities Act has led to a significant increase in employment
rates for people with disabilities.
⊚ true
⊚ false
8) The level at which a job analysis begins influences whether the work is similar or
dissimilar.
⊚ true
⊚ false
9) The Americans With Disabilities Act’s essential-elements requirement for hiring and
promotion decisions seems to require less detail than what is required for pay decisions.
⊚ true
⊚ false
10) Many employers are easily able to justify the time and expense of collecting task-level
information, particularly for flexible jobs with frequently changing tasks.
⊚ true
⊚ false
11) Reducing the number of job titles in an organization is likely to increase the opportunities
to reinforce positive employee behavior.
⊚ true
⊚ false
12) An increasingly common method of conducting job analysis is quantitative job analysis,
which is usually conducted on a website.
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⊚ true
⊚ false
13) Most organizations find it more practical and cost-effective to develop their own
quantitative job analysis questionnaires from ground zero rather than to modify existing
questionnaires.
⊚ true
⊚ false
14) In the context of the Position Analysis Questionnaire, similarities and differences among
jobs are described in terms of specific aspects unique to each job rather than in terms of the
seven basic factors.
⊚ true
⊚ false
15) In some organizations, analyzing work content is now conducted as part of work flow
and supply chain analysis.
⊚ true
⊚ false
16) Traditional job analysis that makes fine distinctions among levels of jobs has been
accused of reinforcing rigidity in organizations.
⊚ true
⊚ false
17) A study of three different jobs in the United States, China, Hong Kong, and New Zealand
found that ratings of the importance and amount of work activities and job requirements were
significantly different across countries.
⊚ true
⊚ false
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18) Quantitative job analysis methods help increase reliability.
⊚ true
⊚ false
19) Most organizations do not engage in any regular updating of job analysis information.
⊚ true
⊚ false
20) The reliability and validity of the quantitative methods of job analysis have significantly
reduced the importance of human judgment in job analysis.
⊚ true
⊚ false
MULTIPLE CHOICE – Choose the one alternative that best completes the statement or
answers the question.
21) The systematic process of collecting information that identifies the similarities and
differences among jobs is known as
A) job performance.
B) job analysis.
C) use value evaluation.
D) exchange value analysis.
22) The list of tasks, duties, and responsibilities that make up a job is known as a
A) job search.
B) job control.
C) job specification.
D) job description.
23) Which of the following is true about a job specification?
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A) It refers to a grouping of jobs based on their job-related similarities and differences
and on their value to an organization’s objectives.
B) It primarily focuses on a specific job rather than on individuals who are expected to
perform that job.
C) It is the list of knowledge, skills, and abilities that are necessary for an individual to
have to perform a specific job.
D) It is the list of tasks, duties, and responsibilities that make up a job.
24) In a contemporary job description of a specific job, the job summary section
A) lists the jobs that are supervised by the jobholder.
B) provides an overview of the job.
C) demonstrates where the job fits in an organization structure.
D) depicts the nature of internal and external relationships.
25) A specific statement of what a worker does on a job is known as a(n)
A) appraisal.
B) task.
C) position.
D) job structure.
26) A group of tasks performed by one person makes up a(n)
A) position.
B) job title.
C) appraisal.
D) job structure.
27) A set of identical positions makes a
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A) procedure.
B) task.
C) title.
D) job.
28) In the context of job analysis, engineering, office support, and marketing are examples of
A) tasks.
B) job families.
C) job dimensions.
D) appraisals.
29) In the context of job analysis, which of the following is the smallest unit of analysis?
A) A task
B) A position
C) A job family
D) A job
30) Mike, a job analyst, conducts a job analysis at Great Bread, Inc. George, a first-level
supervisor at Great Bread, conducts an initial tour of the work site for Mike. According to the
conventional job analysis procedures developed by the U.S. federal government, which of the
following steps should Mike perform immediately after the initial tour?
A) Mike should go on a second tour of the work site but with a different first-level
supervisor, someone other than George.
B) Mike should prepare a preliminary list of duties that will serve as a framework for
conducting interviews.
C) Mike should conduct an interview with George to get an overview of the job and to
understand how the major duties fit together.
D) Mike should review existing documents in order to develop further familiarity with
the job.
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31) Identify a true statement about the step-by-step approach to conducting conventional job
analysis developed by the U.S. federal government.
A) For scheduling purposes, it is recommended that three to five interviews be
conducted per day.
B) It is recommended that an interview should last for a minimum of five hours and a
maximum of eight hours.
C) It is recommended that the same first-level supervisor-interviewee conduct the
second tour of the work site.
D) It is recommended that the first interview be conducted with the jobholders rather
than with the first-level supervisors.
32) The U.S. federal government has developed a step-by-step approach to conducting
conventional job analysis. Identify a true statement about the verification process in this
approach.
A) It essentially involves the top managers rather than the first-level supervisors because
managers are in a better position to provide an overview of the job.
B) Typed or legibly written copies of the job description are distributed to the first-level
supervisors and the job incumbent interviewees.
C) It takes place immediately after the second tour of the work site is conducted by the
first-level supervisors.
D) Past experience indicates that one minute of verification is required for every minute
of interviewing.
33) Which of the following is defined as a structured job analysis technique that classifies job
information into seven basic factors: information input, mental processes, work output,
relationships with other persons, job context, other job characteristics, and general dimensions?
A) The task inventories method
B) The Position Analysis Questionnaire
C) The Essential Elements Questionnaire
D) The job tasks and elements inventory
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34) Which of the following acts requires that essential elements of a job—those that cannot
be reassigned to other workers—must be specified for jobs covered by the legislation?
A) The Americans With Disabilities Act
B) The Civil Rights Act
C) The Fair Labor Standards Act
D) The Equal Pay Act
35) In the context of a job analysis collecting sufficient information to adequately identify,
define, and describe a job, which of the following information is most likely to be categorized as
“related to the employee”?
A) Working conditions
B) Conflicting demands
C) Performance criteria
D) Technical knowledge
36) Jane works as a copy editor at TreeTime, Inc. She receives an email from the company’s
human resources department with a link to a questionnaire that asks her to rate the necessary
attributes required for her job. In this scenario, the approach used by TreeTime is characterized
as:
A) quantitative job analysis.
B) objective job analysis.
C) conventional job analysis.
D) paired-comparison job analysis.
37) The most common way to collect job information is
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A) to interview incumbents.
B) to ask incumbents to fill out a questionnaire.
C) to ask supervisors to fill out a questionnaire.
D) to observe people at work and take personal notes.
38) The advantage of using conventional questionnaires in job analysis is that the
involvement of employees
A) increases their understanding of the process.
B) lowers the use value of the goods produced by the organization.
C) reduces the subjectivity of employment decisions.
D) increases the exchange value that is agreed upon by employees and employers.
39) Conventional methods of collecting job information are
A) open to bias and favoritism.
B) reliable and objective.
C) not well-suited to small organizations.
D) relatively less time consuming.
40) Today, job analysis is typically performed by
A) experienced job incumbents.
B) new employees.
C) human resource generalists and supervisors.
D) experienced workers.
41) When job analysis shows that managers and employees disagree on parts of a job, the
best answer is to:
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A) collect more data.
B) use quantitative job analysis.
C) refer the problem to the compensation committee.
D) hire an experienced compensation consultant.
42) One readily accessible source for generic job descriptions is the
A) Bureau of National Affairs.
B) Department of Labor.
C) Occupational Information Network.
D) Dictionary of Occupational Titles.
43) ________ looks at how an organization does its work: activities pursued to accomplish
specific objectives for specific customers.
A) Job analysis
B) Market analysis
C) Job structure
D) Supply chain analysis
44) Which of the following is true about job analysis and susceptibility to offshoring?
A) Historically, manual, low-skill jobs were least susceptible to offshoring.
B) Susceptibility to offshoring is mainly limited to low-skill jobs, and white-collar jobs
are safe.
C) Jobs are most susceptible to outsourcing when inputs and outputs can easily be
transmitted electronically.
D) Susceptibility to outsourcing increases when the associated work is difficult to be
routinized.
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45) Gina announces that she is likely to lose her job because her company is considering
offshoring her job to another country. In this case, Gina is most likely to be working in a job that
requires her to:
A) devise advertising campaigns for her company.
B) curate art pieces in a museum.
C) promote the image of her company to the public.
D) manually fix typos in a document.
46) When judging job analysis, which of the following refers to the practicality of the
information collected?
A) Validity
B) Usefulness
C) Acceptability
D) Currency
47) Which of the following statements about the reliability of job analysis is true?
A) It is a measure of the practicality of the information collected.
B) It examines the convergence of results among sources of data and methods.
C) It is a necessary condition for validity.
D) It is a sufficient condition for validity.
48) If several incumbents, supervisors, and peers respond in similar ways to job analysis
questionnaires, it suggests that the results are most likely to be
A) useful.
B) valid.
C) invalid.
D) unreliable.
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49) All of the following EXCEPT ________ are ways to judge job analysis.
A) currency
B) acceptability
C) cost
D) usefulness
50) Apart from being reliable, a job analysis is also considered valid if:
A) the results of the job analysis are consistent among various analysts.
B) the results of the job analysis are consistent among various methods.
C) the job analysis is found to be acceptable.
D) the results converge among various sources of data and methods.
SHORT ANSWER. Write the word or phrase that best completes each statement or
answers the question.
51) What are the usual steps in a conventional job analysis procedure? List them in their
order of occurrence.
52) Briefly describe the Americans With Disabilities Act.
53) Describe the ways in which information can be collected.
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54) What should the manager do if employees and their supervisors do not agree on what is
part of the jobs?
55) Briefly describe offshoring in job analysis and susceptibility to offshoring.
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Answer Key
Test name: chapter 4
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