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28. Functional turnover usually proves to be positive for organizations.
29. Insufficient pay is one of the reasons that lead to employee turnover.
30. Vacancy costs incurred by a company during turnover primarily include supervisory time, pay rates to
prevent separations, and exit interview time.
31. Decreased customer service is a hidden cost of turnover.
32. Paid orientation time is a training cost involved in turnover.
33. The reasons key people choose to stay with an employer are always the opposite of those that compel
others to quit.
34. Developing skills in employees increases the likelihood that the employees would quit an organization.
35. Customer dissatisfaction is a direct cost of absenteeism.
36. Hiring has little to do with retention.
SHORT ANSWER
1. Define labor force participation rate.
2. Define workflow analysis.
3. Define job design and describe the three major reasons why it receives attention.
4. Define contingent workers.
5. What is telework?
6. Define job analysis.
7. What is a job description?
8. What are job specifications?
9. What are the three major factors that affect individual performance in organizations?
10. What are the expectations that are usually recognized by psychological contracts?
11. Define organizational commitment.
12. Describe the various types of absenteeism.
13. Explain the no-fault policy that some companies use to address absenteeism.
14. Distinguish between functional turnover and dysfunctional turnover.
15. What are the hidden costs of turnover?
16. Describe the main differences between engaged and disengaged employees in an organization.
ESSAY
1. Describe the important workforce profile elements.
2. Explain workflow analysis.
3. Explain the common approaches to job design.
4. Discuss how teams are used in job design.
5. Explain time flexibility-work scheduling.
6. Explain the different job analysis methods.
7. Explain the legal aspects of job analysis.
8. List the three major factors that influence individual performance in organizations? With suitable
examples, explain how a reduction or absence in any of the factors affects performance.
9. What is motivation? Describe some common ways by which organizations try to motivate their
employees.
10. What is meant by job satisfaction and organizational commitment? What are the advantages of a
satisfied and committed workforce?
11. Describe three methods used to control absenteeism in organizations.
12. Describe a few causes of voluntary turnover.
13. What are the factors that should be considered when estimating the cost of turnover to an
organization?
14. What are the main drivers of retention? Describe each driver.
1. Many organizational/management factors influence individuals’ job satisfaction and their decisions
2. Work relationships that affect employee retention include supervisory/management support and
coworker relations. A supervisor or manager builds positive relationships and aids retention by being
3. Rewards can be in the form of pay, incentives, and benefits or in the form of employee recognition.
4. Many employees in all types of jobs consistently indicate that organizational efforts to aid their
career training and development can significantly affect employee retention.
15. Discuss a few strategies to improve retention in organizations.
