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Student name:__________
1) What is diversity and its core dimensions? Why should organizations commit to a culture
that embraces diversity?
2) How can having an overall understanding of individual differences help a manager?
3) The Americans with Disabilities Act of 1990 prohibits discrimination against qualified
individuals with disabilities. What is the definition of a “disabled person”?
4) How might attitude affect employee behavior?
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5) Identify the three components of that attitude.
6) What cautions would you give to an employer wanting to use a single or group of
personality traits exclusively to make a selection decision?
7) Describe the seven factors that have been associated satisfaction.
8) When we speak about an individual’s personality, to what are we referring?
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9) Describe the characteristics of an organization that a typical would Gen Y want to work?
10) To understand individual differences, a manager must do all of the following except:
A) Observe the differences
B) Recognize the differences
C) Isolate individuals who respond differently to stimuli
D) Study the relationships between variables that influence individual behavior
11) A manager is in a better position to make optimal decisions if he or she knows the
_______________ of an employee.
A) attitudes
B) perceptions
C) abilities
D) All of the choices are correct.
12) All of the following are secondary dimensions of diversity except:
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A) Physical health
B) Sexual/affectional orientation
C) Marital status
D) Religious beliefs
13) Secondary dimensions of diversity _______.
A) are changeable
B) are relatively stable
C) are stable
D) have limited impact
14) All of the following are primary dimensions of diversity except:
A) Physical attributes
B) Age
C) Marital status
D) Sexual/affectional orientation
15) Research shows that women comprise ________ percent of corporate board members in
the United States.
A) less than five
B) about 19
C) approximately 30
D) nearly 45
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16) Which of the following statements about Millennials is false?
A) Millennials require less praise than do Gen Xers and Boomers
B) Millennials put their careers first; they want positions that build their resumes
C) The online social networking skills of Millennials can be leveraged for collaborations
and virtual team projects
D) Millennials should be assigned a mentor to help them understand the company
culture, dress policies, office politics, and so on
17) The ADA requires that organizations make ____________ for disabled individuals.
A) reasonable accommodations
B) performance allowances
C) accommodations of up to $50,000
D) All of the above.
18) When selecting candidates for a particular position, one of the better predictors of job
success is _______________.
A) mental ability
B) gender
C) emotional ability
D) reading comprehension
19) Which of the following cultural characteristics most aptly applies to Mexico?
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A) Good impressions are made when foreign nationals are familiar with the nation’s
customs.
B) Being passive is considered a virtue.
C) Individual rights and needs are subordinate to collective rights and needs.
D) Literacy is almost 100 percent.
20) Which of the following are important factors in helping to differentiate between higher-
and lower-performing employees?
A) Mental ability
B) Communications skills
C) Emotional knowledge
D) Mechanical ability
21) A person’s __________ is generally stable over time.
A) ability
B) skills
C) ZQ
D) knowledge base
22) Robert J. Sternberg believes that practically intelligent leaders and managers tend to do
all of the following except:
A) Capitalize on the weaknesses of others.
B) Realize they are not good at everything.
C) Learn from their positive and negative experiences.
D) Overcome negative expectations set by others.
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23) __________ refers to work-related practical know-how that employees acquire through
observation and direct experience.
A) Tacit ability
B) Job ability
C) Tacit knowledge
D) Job knowledge
24) Tacit Knowledge is work-related, practical know-how that employees acquire through
________________.
A) formal training programs
B) observation and direct experience on the job
C) Demonstrative Training Interaction (DTI)
D) All of the choices are correct.
25) You can develop your __________ at work by observing how more experienced
employees handle challenging situations or tasks.
A) tacit knowledge
B) motivation
C) organizational resources
D) All of the choices are correct.
26) The cognitive component of an attitude consists of a person’s perceptions, opinions, and
_______________.
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A) education
B) predispositions
C) beliefs
D) personality
27) The _______________ component of an attitude refers to the tendency of a person to act
in a certain way toward someone or something.
A) behavioral
B) cognitive
C) emotional
D) All of the choices are correct.
28) _________ is the emotional component of an attitude and is often learned from parents,
teachers, and peer group members.
A) Perception
B) Affect
C) Effect
D) EQ
29) ____________ is a mental state of anxiety that occurs when there is a conflict among an
individual’s various cognitions.
A) Imperceptible conflict
B) Conceptual apprehension
C) Cognitive apprehension
D) Cognitive dissonance
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30) “I’ve requested a transfer to another department.” This statement reflects:
A) Beliefs and values
B) Feelings and emotions
C) Intended behavior
D) Emotional behavior
31) The statement “My supervisor is unfair” is an example of a(n) ___________.
A) affect
B) cognition
C) dissonance
D) All of the choices are correct.
32) The cognitive component of an attitude consists of the person’s _______________.
A) perceptions
B) opinions
C) beliefs
D) All of the above.
33) Gen ______ is truly the first demographic group that can be called “digital natives.”
A) D
B) X
C) Z
D) Facebook
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34) Personality appears to be organized into patterns that are ______ observable and
measurable.
A) not
B) to some degree
C) to a large extent
D) typically
35) Managing emotions in order to perform one’s job is called _______________.
A) emotional labor
B) emotional moderation
C) emotional suppression
D) emotional dissidence
36) Most studies dealing with the performance-satisfaction relationship have found ______
association between performance and satisfaction.
A) a low
B) a moderate
C) a high
D) no
37) _______________ is the automatic transfer of mood between persons.
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A) mood or emotional contagion
B) mood but not emotional contagion
C) emotional osmosis
D) mood transference
38) Applying the Big Five personality dimensions, the employee described as “someone who
gets along with others” may be considered high on ____________.
A) introversion
B) agreeableness
C) self-esteem
D) conscientiousness
39) The most discussed and publicized _______________ model is called the Big Five.
A) personality
B) genetics
C) diversity
D) leadership
40) Which of the following is not a factor within the Big-Five model?
A) Masculinity
B) Extroversion
C) Emotional Stability
D) Conscientiousness
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41) _______________ refers to the tendency to be sociable, gregarious, assertive, talkative,
and active.
A) Emotional stability
B) Extroversion
C) Conscientiousness
D) Openness to experience
42) Research indicates that extroverted people tend to do all of the following except:
A) Have lower levels of overall job satisfaction
B) Perform well in sales jobs
C) Do better in training programs
D) Perform well in managerial jobs
43) People high in _______________ tend to enjoy talking and interacting with co-workers.
A) emotional stability
B) extroversion
C) conscientiousness
D) openness to experience
44) Those who work hard at the “fit” between themselves and their job are likely to
experience:
A) Higher levels of job satisfaction
B) More positive attitudes
C) Better relationships among peers
D) All of the choices are correct.
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45) Individuals low on _______________ are often described as rude, cold, uncaring,
unsympathetic, and antagonistic.
A) emotional stability
B) extroversion
C) conscientiousness
D) agreeableness
46) _______________ is exhibited by those who are described as dependable, organized,
thorough, and responsible.
A) Emotional stability
B) Extroversion
C) Conscientiousness
D) Openness to experience
47) Specific traits of _______________ include curiosity, broad-mindedness, creativity,
imagination, and intelligence.
A) emotional stability
B) extraversion
C) conscientiousness
D) openness to experience
48) In relation to locus of control, people who believe they are pawns of fate are referred to
as ______________.
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A) fatalist
B) externals
C) determinist
D) pawnist
49) Which of the following outcomes is associated with openness to experience?
A) Overall job satisfaction
B) Fewer counter-productive behaviors
C) Training proficiency
D) Interpersonal skill
50) Which of the following outcomes is associated with high extroversion?
A) Job performance across most occupations
B) Fewer counter-productive behaviors
C) Overall job satisfaction and motivation
D) Training proficiency
51) In organizational settings, ___________ usually do not require as much supervision as do
________ because they are more likely to believe their own work behavior will influence
outcomes such as performance, promotions, and pay.
A) internals; externals
B) externals; internals
C) internals; fatalist
D) high I’s; low I’s
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52) The concept of self-efficacy includes all of the following dimensions except:
A) Magnitude
B) Persistence
C) Strength
D) Generality
53) Which of the following statements reflects the greatest magnitude?
A) Jim says he can put a basketball through the hoop six times out of ten throws.
B) Sara thinks she is just as good at basketball as she is at baseball.
C) Sara is positive she can put ten basketballs through the hoop in a row.
D) Jim thinks he can put three more basketballs through the hoop than Sara can.
54) Which of the following statements best reflects the greatest strength of magnitude?
A) Jim is moderately certain he can put a basketball through the hoop six times in a row.
B) Sara is betting she can put three more basketballs through the hoop than Jim can.
C) Jim knows he can put six basketballs through the hoop in a row.
D) Sara is positive she can put ten basketballs through the hoop in a row.
55) The most important factor in the development of positive self-efficacy is:
A) Past experience
B) Managerial feedback
C) Job task repetition
D) Training
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56) Self-efficacy tends to be __________ specific.
A) personality
B) time
C) gender
D) task
57) According to an analysis by Gist and Mitchell, self-efficacy is associated with:
A) Work-related performance
B) Career choice
C) Learning and achievement
D) All of the choices are correct.
58) _____________ refers to a person’s ability to be self-aware of feelings, to manage
emotions, to motivate oneself, to express empathy, and to handle relationships with others.
A) EI
B) EQ
C) IE
D) EOQ
59) _______________ is a personality trait that can be encouraged and developed by giving
people the opportunity and freedom to think in unconventional ways.
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A) Creativity
B) Persistence
C) Self-efficacy
D) Locus of control
60) What are the six core dimensions of diversity?
61) What is work behavior?
62) Diversity has six primary dimensions. Age is one dimension. Name the other five.
63) What are secondary dimensions of diversity?
64) What should managers know about generational diversity?
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65) How do Millennials differ from Gen Xers in their expectations for feedback?
66) Which is more stable over time, a skill or ability? Justify your answer.
67) How do employees acquire tacit knowledge?
68) What is the cognitive component of an attitude?
69) Pay is one of the five factors that have been associated with job satisfaction. Name the
remaining four.
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70) What is job satisfaction and how is it impacted by perceptions of fit?
71) What has research shown regarding worker satisfaction and productivity?
72) How is the MBTI typically used?
73) Name the Big Five personality dimensions that are used to describe human personality.
74) In organizational settings, internals do not require as much supervision as do externals.
Why?
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75) What is EI?
76) Work behavior refers only to activities directly involved in the creation of the work
product.
⊚ true
⊚ false
77) Daydreaming about being on vacation while on the job is considered a work behavior.
⊚ true
⊚ false
78) Minorities, which now comprise about forty percent of the U.S. population, will become
the majority by 2020.
⊚ true
⊚ false
79) By midcentury, close to one-quarter of the United States population will be aged 65 or
older.
⊚ true
⊚ false
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80) Diversity is a synonym for equal employment opportunity (EEO).
⊚ true
⊚ false
81) Sexual/affectional orientation is not considered a primary dimension of diversity.
⊚ true
⊚ false
82) Research has found that a commitment to diversity may lead to financial benefits for
business.
⊚ true
⊚ false
83) A “skill” is a learned talent that a person has acquired in order to perform a task.
⊚ true
⊚ false
84) A person’s ability is generally stable over time.
⊚ true
⊚ false
85) Attitudes define one’s predispositions toward given aspects of the world.
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⊚ true
⊚ false
86) Individuals are born with certain innate attitudes.
⊚ true
⊚ false
87) Affect, the emotional component of an attitude, is often learned from parents, teachers,
and peer group members.
⊚ true
⊚ false
88) People high in openness to experience tend to thrive in occupations where change is
continuous and where innovation is critical.
⊚ true
⊚ false
89) While impacting overall satisfaction, the extent to which co-workers are friendly,
competent, and supportive is generally not thought to be an element of job satisfaction.
⊚ true
⊚ false
90) Most studies dealing with the performance-satisfaction relationship have found a high
association between performance and satisfaction.
⊚ true
⊚ false
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91) Managerial attempts to make everyone satisfied will always yield high levels of
productivity.
⊚ true
⊚ false
92) Generation Z is comprised of those born in the 1990s.
⊚ true
⊚ false
93) Attitudes are a relatively stable set of feelings and behaviors that have been significantly
formed by genetic and environmental factors.
⊚ true
⊚ false
94) Personality is, to some degree, observable and measurable.
⊚ true
⊚ false
95) Research indicates that extroverted people tend to have higher levels of overall job
satisfaction.
⊚ true
⊚ false
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96) Using only the scores on a personality test to make selection choices will often lead to
misalignment and poor person-job but is generally effective in determining person-organization
fit.
⊚ true
⊚ false
97) Agreeableness is the tendency to experience positive emotional states, such as feeling
psychologically secure, calm, and relaxed.
⊚ true
⊚ false
98) Employees who are low in emotional stability tend to be sloppy, inefficient, careless, and
even lazy.
⊚ true
⊚ false
99) Relationships among the Big Five dimensions and job performance were developed by
studying U.S. employees only. They do not apply across country borders.
⊚ true
⊚ false
100) In relation to locus of control, people who believe they are performing well because of
their effort or skill are called internals.
⊚ true
⊚ false
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Answer Key
Test name: chapter 3
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