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1.
(p. 60) An attitude is a strong belief or feeling toward people, things, and situations.
2.
(p. 61) Employees who have managers with Theory Y attitudes are just as unhappy with their jobs as
employees who have managers with Theory X attitudes.
3.
(p. 62) The Hawthorne effect is related to the Pygmalion effect because both affect performance.
4.
(p. 62) People must be treated as high achievers in order to produce their best.
5.
(p. 65) Job satisfaction is the process of determining employee attitudes about the job and work environment.
6.
(p. 65) Providing inadequate direction or instructions to employees can cause job dissatisfaction.
7.
(p. 65) A person's positive or negative human relations with his or her coworkers has no effect on overall job
satisfaction.
8.
(p. 67) Your self-concept, also called self-esteem and self-image, is your overall attitude about yourself.
9.
(p. 67) One's thoughts and feelings about oneself have greater influence in determining one's self-concept than
does one's behavior.
10.
(p. 67) Self-concept, once developed, is static and unchangeable.
11.
(p. 70) Comparing yourself to others can only have a negative influence on your self-concept.
12.
(p. 67) Self-efficacy is your belief in your capability to perform in a specific situation.
13.
(p. 68) You can improve your self-concept only if you are willing to take responsibility for your actions and
change to improve.
14.
(p. 69) If you give praise for poor performance, performance usually improves.
15.
(p. 70) Rewards must be large in order to have an impact on self-concept.
16.
(p. 71) A self-concept system is the set of standards by which an individual lives.
17.
(p. 71) Values are developed very differently from attitudes.
18.
(p. 75) People with an internal locus of control are more likely to use unethical behavior.
19.
(p. 76) Our ability to make ethical decisions is related to our level of moral development.
20.
(p. 76) Unethical behavior occurs most often due to some type of character flaw.
21.
(p. 60) An attitude is _____.
22.
(p. 61) "I must be alert so that the employees don't slacken their productivity," said Bob, the manager. Bob's
attitude best reflects _____.
23.
(p. 61) Dylan, a manager, believes in his employees and gives them a lot of freedom to do their work without
much supervision from him. Dylan's attitude best reflects _____.
24.
(p. 61) Maria, a new assistant manager, expects her employees to report to her every week with a detailed
productivity report. Maria's attitude best reflects _____.
25.
(p. 61) Jonathan tends to look for the natural goodness in his employees, and his employees have reported
high levels of job satisfaction. Jonathan's attitude best reflects _____.
26.
(p. 61) "I'm here to see if you are adhering to the schedule." This statement best reflects _____.
27.
(p. 61) "How many times do I have to tell you not to do it that way?" This statement best reflects the attitude
of someone who believes in _____.
28.
(p. 62) Which of the following states that supervisors' attitudes and expectations of employees and how they
treat them largely determine employees' performance?
29.
(p. 63) Being pessimistic and self-depreciating at the first sign of failure is associated with:
30.
(p. 63) What should you do when people look or act differently than you do?
31.
(p. 64) When employees need to be made aware of their negative attitude so that they can change, their
managers should:
32.
(p. 64) Which of the following reflects a positive attitude?
33.
(p. 65) Job satisfaction is defined as:
34.
(p. 65) "I'm doing a good job, and I'm in line for a promotion." Which of the following determinants of job
satisfaction does this statement reflect?
35.
(p. 65) "I enjoy fixing cars; it is often challenging to determine what is wrong and how to fix it." Which of the
following determinants of job satisfaction does this statement reflect?
36.
(p. 65) Which of the following statements is indicative of how work itself can be a determinant of job
satisfaction?
37.
(p. 65) Rhonda loves her job and is very satisfied with her compensation. She is further motivated to perform
efficiently when she hears that incentives will be given to efficient employees. Which of the following would be
Rhonda's determinant for job satisfaction?
38.
(p. 65) Samantha loves going to work because she has made many friends at work. To which of the following
determinants can her job satisfaction be attributed?
39.
(p. 65) Jeff earns well and belongs to a good team, but he is quite dissatisfied with his boss and the critical
remarks he receives despite his best efforts. To which of the following determinants can Jeff's lack of job
satisfaction be attributed?
40.
(p. 67) Your _____ is your overall attitude about yourself.
41.
(p. 66) One's personality is partly based on one's _____.
42.
(p. 67) Which of the following terms can be described as one's belief in one's capability to perform in a
specific situation?
43.
(p. 67) The self-fulfilling prophecy occurs when:
44.
(p. 68) _____ is one's perception of the reasons for behavior.
45.
(p. 68-69) Which of the following statements is indicative of positive self-concept?
46.
(p. 68-69) Which of the following statements is indicative of negative self-concept?
47.
(p. 68) Which of the following would help improve one's self-concept?
48.
(p. 69) One way of improving your self-concept is by _____.
49.
(p. 69) Briana considers herself a failure. She has changed several jobs last year and is trying hard to hold on
to the one she has right now. If she is willing to take responsibility for her poor performance and improve,
Briana should:
50.
(p. 69) Briana should _____ to improve her self-concept.
51.
(p. 69) Dana, a corporate executive, is hoping for a promotion in the next quarter. She feels that in order to be
more productive and have better relationships, she should build a more positive self-concept. Which of the
following is the first step Dana should take in order to accomplish this?
52.
(p. 69) Dana is in the process of identifying her strengths and areas that need improvement. Which of the
following should she keep in mind at this time?
53.
(p. 70) After setting short-and long-term goals and visualizing them, what should the next step be in building a
positive self-concept?
54.
(p. 71) Which of the following terms is defined as a set of standards by which an individual lives?
55.
(p. 72) Which of the following statements brings out the difference between values and attitudes?
56.
(p. 72) Value changes over the years are often a major part of what is referred to as the _____.
57.
(p. 73) Which of the following is a guideline for personal and professional development from a spiritual
perspective?
58.
(p. 73) ______ refers to the moral standard of right and wrong behavior.
59.
(p. 75) _____ use power for personal benefit or to help others.
