Objective Quiz Questions Name
Section/Score
TRUE/FALSE
_____ 1. Research suggests that the majority of people’s future success is based on their
technical competence.
_____ 2. Our brain systems have the ability to cause our bodies to begin reacting before the
cortex even knows anything is going on.
_____ 3. Emotional reactions are both innate and learned.
_____ 4. The amygdala is the alarm system of the body.
_____ 5. Emotional intelligence plays a greater role at lower levels of the company where
differences in technical skills are of negligible importance.
_____ 6. According to Daniel Goleman, 50% of the difference between star performers and
average performers is attributable to emotional intelligence factors rather than
cognitive abilities.
_____ 7. Motivation is an important aspect of emotional intelligence.
_____ 8. Emotional intelligence forms the basis of a manager’s human relations skills.
_____ 9. Research suggests that emotional intelligence is more important for individuals than
for workgroups.
_____ 10. Unlike IQ, emotional intelligence is more changeable.
_____ 11. In order to be successful, a manager needs to become an expert in all of the
emotional intelligence skills.
_____ 12. Emotional intelligence consists of interpersonal competencies and interpersonal
competencies.
_____ 13. Managing emotions involves suppressing them.
_____ 14. Intrapersonal competencies involve using emotional intelligence in relations with
others.
_____ 15. Empathy means agreeing with how other people feel.
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Chapter 2 Emotional Intelligence
MULTIPLE CHOICE
______ 1. Technical management skills may used to address all the following except:
a. shortages of raw materials
b. strategic responses to new inventions by competitor
c. breakdowns of machines
d. shortages of space
______ 2. Emotional mentoring refers to helping others:
a. communicate effectively
b. solve problems
c. manage their own emotions
d. all of the above
______ 3. Developing high self-awareness involves:
a. monitoring one’s own internal states
b. observing oneself in action
c. influencing one’s actions for one’s own benefit
d. all of the above
______ 4. Emotional intelligence can be enhanced by developing one’s ability to:
a. accurately perceive, appraise, and express emotion
b. acquire job specific information
c. understand emotions and the knowledge that derives from them
d. all of the above
e. both a and c
______ 5. Intrapersonal components of emotional intelligence include:
a. self awareness
b. managing one’s emotions
c. motivating oneself
d. empathy
______ 6. According to Daniel Goleman, high performing teams are distinguished by all of
the following except:
a. high levels of empathy
b. open communication
c. a dominant leader
d. self awareness as a team
______ 7. Emotional intelligence is increasingly important due to:
a. increased social change
b. greater diversity in the workplace
c. the increase in the use of teams as primary work units
d. all of the above
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Chapter 2 Emotional Intelligence
______ 8. The part of the human brain that assesses threats to the body is the:
a. hippocampus
b. amygdala
c. hypothalamus
d. thalamus
______ 9. An important interpersonal component of emotional intelligence is:
a. relating well to others
b. self-awareness
c. managing emotions
d. all of the above
______ 10. The cortex senses danger based on:
a. previous experience
b. genetically coded information
c. both A and B
d. none of the above
______ 11. All of the following are broad categories of management skills except:
a. technical
b. pragmatic
c. conceptual
d. human relations
______ 12. In comparing high and average performers, Goleman found that almost
_________ of the difference in profiles of these two groups could be attributed to
emotional intelligence:
a. 30%
b. 50%
c. 60%
d. 90%
______ 13. Conceptual skills include the ability to:
a. understand how parts of the organization fit together
b. understand how the organization interacts with the environment
c. both A and B
d. none of the above
______ 14. Emotional intelligence is most important at ___________ levels of the
organization:
a. lower
b. middle
c. upper
d. all
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Chapter 2 Emotional Intelligence
______ 15. The original theory of emotional intelligence was developed by Mayer and
Salovey in:
a. 1970
b. 1980
c. 1990
d. none of the above
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Chapter 2 Emotional Intelligence
Objective Quiz Answers