61.
(p. 44) Debra is a marketing researcher at Dale Manufacturers Inc. She enjoys compiling information. Debra
always follows scientific procedures when conducting research. She believes that although questionnaires are
useful, watching people select products in stores provides more valuable information. Which of the following is
most likely Debra’s learning style?
62.
(p. 44) Assimilators differ from divergers in that assimilators:
63.
(p. 45) Alvin tells his parents, “We don’t see things the same way because you are old and I am young.”
Which of the following perception biases does Alvin have?
64.
(p. 45) The term _____ refers to a person’s interpretation of reality.
65.
(p. 45) _____ is the process of generalizing the behavior of all members of a group.
66.
(p. 45) Which of the following terms refers to our tendency to see things from a narrow focus that directly
affects us?
67.
(p. 46) Mark, who attended a music festival where a local band performed, says “I did not like their music
much, but my friends really liked it.” Identify the perception bias exemplified in Mark’s statement.
68.
(p. 46) Ashley is often inattentive when her boss is speaking to her. She says, “I often don‘t listen to what my
boss is saying since I can predict what he is going to say.” Which of the following perception biases does this
statement reflect?
69.
(p. 46) The management of Delssis Inc. announce their plan of closing their operations in New York. The top
management feels this move will help them cut down their overhead expenses and concentrate their resources at
a single location. The employees, however, think this is a negative move. Which of the following perception
biases is exemplified in this scenario?
70.
(p. 47) The term _____ refers to the degree to which people see things the same way.
71.
(p. 47) The _____ is the time we have to make a good impression.
72.
(p. 47) _____ refers to the way people perceive one another during their first impressions.
73.
(p. 47) The _____ is termed so because it is the average duration in which people make up their minds to
continue the contact or separate during social situations.
74.
(p. 47-48) Laura meets Cindy, the owner of a well-known advertising agency in Los Angeles, at a social
gathering. Laura wants to make a good first impression so that she can intern at Cindy’s firm. Which of the
following, if true, would help Laura make a favorable first impression?
75.
(p. 34) Describe your Big Five personality profile.
76.
(p. 34) Select a present or past boss and describe how his or her personality profile affected behavior, human
relations, and performance in your department.
77.
(p. 38) What was your stress personality type score and letter? Should you work at changing your personality
type? Explain why or why not. Will you change?
78.
(p. 40) Following the controlling stress plan, (1) identify your major stressor, (2) determine its cause and
consequences, and (3) develop a plan to eliminate or decrease the stress. Identify each step in your answer.
79.
(p. 41) Of the five ways to eliminate or decrease stress, which do you do best? Which needs the most
improvement and why? What will you do, if anything, to improve in that area?
80.
(p. 44) What is your preferred learning style? Are the characteristics of the style a good description of you?
Explain. Can you change your learning style?
81.
(p. 44) Think about the person you enjoy or have enjoyed working with the most. Identify that person’s
learning style. Is it the same as yours? What is it that you enjoy about the person?
82.
(p. 44) Think about the person you dislike or have disliked working with the most. Identify that person’s
learning style. Is it the same as yours? What is it that you dislike about the person?
83.
(p. 46) Give an example of when you and another person experienced the same situation but perceived it
differently. Which of the five biases affecting perception was responsible for the difference in perception?
Explain your answer.
84.
(p. 48) Give examples of situations when others formed a positive and a negative first impression of you.
Explain the causes (appearance, nonverbal communication, behavior) of those impressions.
85.
(p. 48) Which area of projecting a positive image (appearance, nonverbal communication, behavior) is your
strongest? Which is your weakest? Explain your answers. What will you do to project a more positive image in
the future?
86.
(p. 30-34) Which personality traits exhibited by others tend to irritate you? Which of your personality traits tend
to irritate others? How can you improve your personality?
87.
(p. 34-36) Do you think that the Big Five Model of Personality or the Myers-Briggs Type Indicator is a more
effective measure of personality?
88.
(p. 37-40) Which cause of stress do you think is the major contributor to employee stress in organizations? What
can organizations do to help eliminate or reduce employee stress?
89.
(p. 41) Do you agree that intelligence (general mental ability) is the most valid predictor of job performance?
Should organizations give an IQ test and hire based on the results? Why or why not?
90.
(p. 45-47) How do you know if your perception or that of others is the correct interpretation of reality?
91.
(p. 47-49) Is it ethical to judge and stereotype people based on a few seconds or minutes during first impressions?
How do your first impressions help and hinder your human relations?
92.
(p. 31-34) Describe the Big Five personality dimensions.
93.
(p. 34-35) How can personality profiling be used to improve our relations with other people?
94.
(p. 35) Describe how one can deal with extroverts and introverts.
95.
(p. 37-40) List the causes of stress. Describe how to be more effective at controlling stress.
96.
(p. 44) Describe the four learning styles.
97.
(p. 45-46) Describe five biases affecting perception.
98.
(p. 47) Explain the primacy effect and the four-minute barrier.
99.
(p. 47-49) Explain the importance of first impressions and how to project a positive image.
Fill in the Blank Questions
100.
(p. 30) _____ is a relatively stable set of traits that aids in explaining and predicting individual behavior.
101.
(p. 31) People with a(n) _____ locus of control believe that they have little control over their performance.
102.
(p. 33) The _____ personality dimension includes leadership and extroversion traits.
103.
(p. 34) _____ identify individual strong and weak traits.
104.
(p. 36) _____ is an emotional or physical reaction to environmental activities and events.
105.
(p. 39) _____ is the constant lack of interest and motivation to perform one’s job because of stress.
106.
(p. 39) The _____ plan includes step 1, identify stressors; step 2, determine their causes and consequences; and
step 3, plan to eliminate or decrease the stress.
107.
(p. 46) Andrew, who enrolled himself for a course in instructional designing, says, “My friends liked the course
very much, but I didn’t.” _____ is the perception bias evident in Andrew’s statement.
108.
(p. 47) The term _____ refers to the degree to which people see things the same way.
109.
(p. 47) The _____ is the way people perceive one another during their first impressions.
110.
(p. 47) The _____ is the time we have to make a good impression.
111.
(p. 48) Our _____ is other people’s attitudes toward us.
112.
(p. 48) When people first see you, they notice your appearance and nonverbal expressions first, and then they
observe your _____.