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1. An individual who is actively seeking employment is a part of an organization's external
labor market.
2. The members of Generation X are characterized by their comfort with the latest
technology, and the need to be noticed, respected, and involved.
3. Individuals who arrive in the United States without meeting the legal requirements for
immigration or asylum are referred to as undocumented immigrants.
4. Most organizations are look for educational achievements to find employees who can
handle a variety of responsibilities, interact with customers, and think creatively.
5. A large gap exists between the social system and the technical system in high-
performance work systems.
6. Knowledge workers in an organization do not work directly with customers.
7. Skilled knowledge workers would suffer the most in a slow economy as they have little
operational importance in a company.
8. Successful organizations treat all their workers as knowledge workers.
9. The use of employee empowerment has shifted the recruiting focus away from general
cognitive and interpersonal skills toward technical skills.
10. Teamwork gives the employees the authority and ability to decide on how to do their
work.
11. Virtual teams rely on communications technology such as videoconferences, e-mail, and
cell phones to keep in touch and coordinate activities.
12. The traditional role of HRM as primarily an administrative function has gradually given
way to a new role—that of strategic partner.
13. Total quality management is intended to bring about a continuous process of quality
improvement.
14. Total quality management proposes that every employee in the organization receive
training in quality.
15. When forming Citigroup, Citicorp combined its banking business with Traveller’s Group’s
insurance business. This is an example of a merger.
16. When two firms in one industry join together to hold a greater share of the industry, it is
regarded as a consolidation.
17. Early-retirement programs are are one of the most effective approaches to downsizing.
18. An organization’s critical work processes are not altered during a reengineering process.
19. A company that operates in the U.S.,shifts its warehouses and operations to a low rent
area that is 50 miles away from town. This is an example of offshoring.
20. Nathan, a citizen of England, works for an automobile company in England and is currently
working on a project of the company in the United States. Nathan will hence be regarded as an
expatriate.
21. The processing and transmission of digitized HR information is called electronic human
resource management.
22. Under the new psychological contract, organizations expect employees to contribute time,
effort, skills, abilities, and loyalty in return for job security and opportunities for promotion within
the organization.
23. Employees’ job security has increased as a result of the new psychological contract.
24. Contract company workers are employed directly by a company.
25. The employers can direct contract workers on details such as how and when they have to
do their jobs without paying the employer’s share of Social Security for those workers.
26. The term external labor market refers to the:
27. Which of the following statements best explains the term “labor force”?
28. Which of the following authorities is responsible for tracking changes in the composition
of the U.S. labor force and forecasting employment trends?
29. Which of the following racial groups forms the majority of the U.S. labor force?
30. Which of the following statements about the composition of the U.S. labor force during the
next decade is true?
31. The temporary work visa granted by the U.S. government:
32. Employers’ support for immigration to the United States can be attributed to the fact that:
