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58) Imagine that you are a manager of a multifaceted manufacturing operation with a new crew
of twenty arriving for training. The crew is comprised of different types of learners. Describe a
training program comprised of three different sessions that would cater to four different
individual learning styles. State whether each of the training sessions would be on-the-job or off-
the-job training and whether it is formal or informal.
59) Researchers now recognize three major types of behavior that constitute performance at
work. Which of the following are these three major types of behavior?
A) task performance, productivity, tenure
B) productivity, efficiency, absenteeism
C) task performance, citizenship, counterproductivity
D) citizenship, counterproductivity, personality
E) leadership, knowledge, efficiency
60) Treating co-workers with respect, making constructive suggestions, and saying positive
things about the workplace are a part of the ________ behavior that constitutes performance at
work.
A) citizenship
B) counterproductivity
C) social loafing
D) deviant workplace
E) satisficing
61) ________ refers to actions that contribute to the psychological environment of the
organization, such as helping others when not required.
A) Citizenship
B) Counterproductivity
C) Satisficing
D) Social loafing
E) Groupthink
62) Which of the following, if true, will strengthen the company's decision?
A) The majority of the company employees have only a basic level of education.
B) The company recently instituted a technical skills improvement program for shop floor
employees.
C) A top recruitment agency recently sent the company details of prospective college candidates.
D) Several top performing entry level employees have received offers from rival companies.
E) A majority of the company's employees are reaching the age of retirement.
63) Which of the following, if true, will weaken the company's decision?
A) The majority of the company's employees have only a basic level of education.
B) The company recently instituted a technical skills improvement program for shop floor
employees.
C) The existing shop floor employees have high potential and personal ambition to rise in their
careers.
D) Sirius Corp. just opened a new manufacturing facility in New Mexico.
E) Several top performing entry level employees have received offers from rival companies.
64) Which of the following terms refers to the actions that actively damage the organization,
including stealing, behaving aggressively toward co-workers, and being late or absent?
A) citizenship
B) counterproductivity
C) task orientation
D) satisficing
E) groupthink
65) Performance evaluations are used to ________.
A) improve group cohesiveness
B) define departmental structure
C) help management make HR decisions
D) identify how jobs are completed
E) decrease conformity within organizations
66) Most organizations use ________ to assess job performance even though they may not be
highly correlated with positive task outcomes.
A) traits
B) task outcomes
C) behaviors
D) personality
E) technical skills
67) The approach to evaluation that uses feedback from those who have daily contact with an
employee (everyone from mailroom personnel to customers to bosses to peers) is termed
________.
A) critical incidents
B) 360-degree evaluation
C) assessment center
D) multiperson comparisons
E) downward evaluation
68) Which performance evaluation method requires no complex forms or extensive training to
complete?
A) written essays
B) critical incidents
C) graphic rating scales
D) behaviorally anchored rating scales
E) assessment center rating
69) Which of the following evaluation methods focuses the evaluator's attention on those
behaviors that are key to executing a job effectively?
A) forced comparison
B) critical incident
C) graphic rating scale
D) behaviorally anchored rating scale
E) written essay
70) If a manager uses critical incidents as a method of performance evaluation, then ________.
A) the employees generally receive poor ratings
B) the evaluator's writing skills become the determining factor of the evaluation
C) the employees are more likely to become motivated to achieve their goals
D) the focus of the evaluation will center on specific behaviors
E) the cost of the evaluation is likely to be incredibly high for the organization
71) Which of the following methods of performance evaluation allows for quantitative analysis
and comparison?
A) critical incident
B) graphic rating scale
C) assessment center evaluation
D) written essay
E) group order ranking
72) When an appraiser rates employees based on items on a continuum with the points reflecting
actual behaviors on a given job, this type of evaluation is called ________.
A) BARS
B) critical incident
C) graphic rating scale
D) group order ranking
E) assessment center evaluation
73) ________ involves evaluating one's performance against the performance of one or more
others.
A) BARS
B) The critical incident method
C) An assessment center evaluation
D) Forced comparison
E) Likert analysis
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74) ________ ranking requires the evaluator to place employees into a particular classification,
such as top one-fifth or second one-fifth.
A) Individual
B) Group order
C) Paired
D) Fractional
E) Percentile
75) Which approach to performance evaluation rank-orders employees from best to worst?
A) individual ranking
B) group order ranking
C) paired comparison
D) straight ranking
E) associative ranking
76) Which of the following performance evaluation methods is often used in recommending
students to graduate schools?
A) written essays
B) critical incident analysis
C) BARS
D) group order ranking
E) graphic rating scales
77) Which of the following is a forced comparison method of performance evaluation?
29
A) written essays
B) trait evaluations
C) group order ranking
D) critical incident method
E) graphic rating scales
78) Jeeves Consulting requires a performance evaluation method that is less time consuming to
develop and administer and allows for quantitative analysis and comparison. An appropriate
evaluation technique for Jeeves Consulting would be ________.
A) written essays
B) trait evaluations
C) forced comparisons
D) 360-degree evaluations
E) graphic rating scales
79) The concept of ________ can be applied to appraisals to increase the perception that
employees are treated fairly.
A) selective evaluation
B) due process
C) multiple raters
D) selective retention
E) counterproductivity
80) Marcel hates the annual review process he has to do for the employees in his department.
Although he is fully aware of some of his employees' faults, he is reluctant to discuss them in
person, and is only comfortable writing them in an unsigned report that his supervisor will
review. Marcel's behavior demonstrates ________.
A) provision of due process
B) inflated assessment of employee performance
C) organizational citizenship behavior
D) managerial sincerity
E) fear of confrontation
81) Companies in which of the following countries would emphasize formal performance
evaluation systems more than informal systems?
A) Argentina
B) United States
C) Chile
D) India
E) China
82) Formal performance appraisals are used more frequently in countries that ________.
A) value status quo and rigidity
B) are low in assertiveness
C) are low in uncertainty avoidance
D) are low in in-group collectivism
E) have long-term orientation
83) Performance evaluations identify training and development needs.
84) The critical incidents method of performance evaluation focuses the evaluator's attention on
the difference between executing a job effectively and executing it ineffectively.
85) Graphic rating scales are less time consuming to develop and administer and allow for
quantitative analysis and comparison.
