Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
Chapter 16: HRIS and Social Media
Test Bank
Multiple Choice
1. Organizations are using social media to more readily ______.
a. disseminate non-work-related content
b. distribute information about the organization
c. measure employee engagement
d. grow the number of employees in the company
2. Globally, since 2015, the use of social media sites ______.
a. increased
b. decreased
c. increased, then decreased
d. decreased, then increased
3. Which country is exhibiting the fastest growth in social media usage?
a. India
b. Germany
c. Brazil
d. Poland
4. What country has the world’s largest social network market, including government
censorship?
a. Russia
b. Italy
c. India
d. China
5. Organizations are using social media platforms to collect the maximum amount of
information possible on each applicant in order to
a. screen out applicants who might be untrustworthy
b. eliminate steps in the HR selection process
c. justify the need to hire more recruiters
d. determine training needs for current team
6. With 77% of employees connected to coworkers via social media, organizations are
using these networks to encourage ______ to find new qualified candidates.
a. new applicants
b. employee referrals
c. college students
d. former employees
7. Organizations are more readily using SMWs to search for ______ applicants, who
might not otherwise apply to or be contacted by an organization.
a. active
b. superpassive
c. passive
d. semiactive
8. Presently, ______ is among the most popular professional social networking sites
used by organizations.
a. Facebook
b. Twitter
c. Snapchat
d. LinkedIn
9. Organizations can utilize SMW tools to support ______, which offers delivery
advantages and more flexibility to learners.
a. e-learning
b. classroom training
c. on-the-job training
d. simulations
10. Lack of ______ at work can lead to higher absenteeism, higher turnover, and lower
firm performance.
Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
a. benefits
b. employee engagement
c. computer security
d. social media use
11. Some organizations have experienced problems with social media, which includes
______.
a. cyberbullying
b. increased employee productivity
c. the dissemination of inappropriate posts
d. responsible social media usage
12. The unsanctioned and/or inappropriate use of SMWs at work presents new
problems for organizations, which are concerned about the amount of time spent on
social media, as well as negative postings that may impair brand management and
______.
a. avoid potential liability
b. decrease employee referrals
c. improve employee engagement
d. hurt company morale
13. When it comes to corporate social media policies, it is recommended that
organizations use ______ to assist them with determining their organizational polices
and ensuring that they do not violate federal laws.
a. legal counsel
b. current employees
c. customers
d. past employees
Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
True/False
1. Social media offers organizations the ability to share practices; promote information
and educational material; and share opinions, views, and comments, embodying them
in training programs and individual courses.
2. The use of social media allows individuals to develop weak network ties and create a
more robust organizational network.
3. Lack of engagement at work can decrease absenteeism, decrease turnover, and
improve firm performance.
4. If used appropriately, social media can be a productive platform to improve employee
engagement.
5. As a policy, organizations are encouraged to place heavy restrictions and bans on
the employee’s use of social media.
6. According to one survey, 69% of American adults considered employer access to
social media not acceptable and an invasion of privacy.
7. Although there are no significant differences by racial or ethnic groups or by gender
among social media usage, there are socioeconomic differences.
8. Shoulder surfing, which refers to organizations making an employee access his or
her personal account while management watches and reviews the material on the
individual’s social media page, is widely accepted and encouraged.
9. Companies should be proactive in establishing social media policies and stay current
on fair information policies regarding the use of SMW data.
10. Different levels of management should not participate in the development of an
organization-wide social media policy.
Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
Essay
1. What country represents the largest Internet market in Latin America? And who are
the primary users and sites?
2. What are some of the popular sites used for social recruiting? And how are they
being used?
3. How does social media support employee engagement?
4. What are some concerns experienced by organizations with the use of social media
by their employees?
5. Discuss the corporate social media policies implemented by organizations and the
laws that affect those policies.
6. What are some of the concerns about social media content for human resource
decision makers in regards to valid inferences about applicants’ job performance?
7. What are some of the federal and state guidelines that protect the rights of
applicants?
8. Explain what is meant by the tip to “be proactive in establishing social media policies
and stay current on fair information policies regarding the use of SMW data.”
9. Explain what is meant by the tip to “implement measures to keep current on SMW
technology adoption to ensure they are using SMW technologies that are most popular
in the locations in which you operate.”
10. Explain what is meant by the tip to “be active in establishing privacy policies for the
HR decision-makers, employees, and job applicants.”
