Chapter 16 Managing Change
Objective Quiz Questions Name
Section/Score
TRUE/FALSE
______ 1. Force-field analysis is useful for examining the pressures for and against change.
______ 2. The CET model of change divides change into four phases.
______ 3. The change process is often linear.
______ 4. Organization Development assumes that only select individuals need to be
involved in change.
______ 5. Resistance to change is often related to the amount of participation that people
have in the timing and direction of the change.
______ 6. To change behavior, we can change the forces affecting behavior.
______ 7. Resistance to change often involves conflicting loyalties.
______ 8. Economic reasons for resisting change are much more difficult to isolate then
psychological ones.
______ 9. Threat or punishment can be useful ways to secure change.
______ 10. An imbalance between driving and restraining forces freezes the pattern and
permits no change to occur.
______ 11. Feelings of urgency and being pushed can often help reduce resistance to change.
______ 12. The first step in successful change efforts is to make clear the need for change.
______ 13. When changes are ambiguous or unclear, resistance is greater.
______ 14. Most companies want a lot of restraining forces.
______ 15. An OD intervention is an unorganized and informal attempt to correct an
organizational deficiency.
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Chapter 16 Managing Change
MULTIPLE CHOICE
______ 1. Participating in the process of change motivates an individual by:
a. promoting security through knowledge of /control over the environment
b. helping to maintain group homeostasis
c. fulfilling the developmental needs of a healthy personality
d. only a and c of the above
______ 2. Which of the following is NOT a key to successful change?
a. promise of rewards to those who helped in the change
b. punishment for lack of change
c. making clear the need for change
d. stating the benefits or rewards expected from the change
______ 3. All of the following are phases in the CET model of change EXCEPT:
a. excitement
b. individuation
c. hard work
d. turning-point
______ 4. Which of the following is NOT a characteristic of Organization Development?
a. individual perceptions and prestige
b. dynamic, ongoing process
c. experienced based
d. all of the above
______ 5. All of the following are forms of resistance EXCEPT:
a. sloppy effort
b. slowdowns
c. lip service
d. none of the above—i.e., all are forms of resistance
______ 6. Which of the following is true about resistance to change?
a. resistance will be greater when employees have less to say
b. employee participation is irrelevant to resistance to change
c. there are no ways to avoid negative resistance associated with change
d. none of the above
______ 7. The idea that as technology increases, human beings will need a corresponding
increase in human responses is known as:
a. information float
b. high tech/high touch
c. unfreezing
d. none of the above
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Chapter 16 Managing Change
______ 8. Behavior modification:
a. can be useful in facilitating acceptance to change
b. requires extensive record keeping
c. involves selected reinforcement through rewards
d. all of the above
e. none of the above
______ 9. Economic reasons for resisting change include all the following EXCEPT:
a. fear of technological unemployment
b. fear of reduced work hours
c. fear of increased production expectations
d. fear of the unknown
______ 10. Driving forces are:
a. forces that increase production
b. forces that decrease production
c. unrelated to production
d. none of the above
______ 11. Information float:
a. refers to making decisions without complete information
b. refers to time information spends in the communication channel
c. refers to the need for human contact in interactions
d. none of the above
______ 12. “Unfreezing”:
a. permits a new equilibrium to develop
b. can be accomplished by increasing driving forces
c. can be accomplished by increasing restraining forces
d. none of the above
______ 13. Organization Development (OD):
a. is usually a short-term change effort
b. is a systematic change effort
c. asserts that organizational goals replace individual goals as companies grow
d. none of the above
______ 14. Mandated change:
a. is change demanded through group consensus
b. is a bottom-up approach
c. can take place quickly and efficiently
d. all of the above
e. none of the above
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Chapter 16 Managing Change
______ 15. Organizational development focuses on:
a. individuals
b. teams
c. departments
d. the total organization
e. all of the above
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Chapter 16 Managing Change
Objective Quiz Answers
TRUE/FALSE MULTIPLE CHOICE