Chapter 16: THE INCLUSIVE WORKPLACE: LEVEL IV
Inclusion Through International Collaborations
Test Bank
Multiple Choice
1. What is the key thing companies can do to survive and succeed in today’s changing market
conditions?
a. Conduct business in a fair and ethical manner whole respecting other cultures
b. Create an inclusionary work environment and develop human resource systems
c. Build a diverse workforce across national boundaries
d. Improve the working conditions of workers to ensure that reported abhorrent conditions are rectified
2. At the fourth level, the exclusionary workplace operates from a framework that is:
a. Ethnocentric
b. Collaboration based
c. Pluralistic
d. Socially responsible
3. The inclusive workplace sees value in identifying global _______________
a. Partnerships
b. Legislation
c. Mutual interests
d. Marketing ventures
4. Which value frame refers to the organization’s position and practices related to the fair exchange of
economic goods and services
a. Equity
b. Exclusion
c. Fair trade
d. Inclusion
5. Level IV of the work place model reflects the _______________ system level of international relations
a. Macro
b. Micro
c. Mezzo
d. Maximum
6. Which value framework operate from a framework that is ethnocentric, competition based and focused
on narrowly defined financial and national interest?
a. Inclusive
b. Exclusionary
c. Exclusive
d. Restrictive
7. The E shop Africa fair trade market offers all the following products except:
a. Musical instruments
b. Carvings
c. Religious artifacts
d. Jewelry
8. Why do customers of the Eshop Africa sometimes have to wait for goods to be produced by the
artisans?
a. The craftsmanship takes a while to create
b. There is often a huge demand
c. There is a lengthy export process
d. During busy agricultural times of the artists in may be planting or harvesting their crop
9. What was the idea Ms. Salter-Nour had to benefit the ordinary person?
a. She created E shop Africa to use technology to develop a fair trade market place for traditional African
artisans
b. Create a national jobs program
c. Raise the business tax and use the increased revenue for community development
d. Establish a “buy local” law to help create local employment opportunities
10. What must companies do in order to compete in this changing environment?
a. Keep salary costs down to a minimum
b. Develop intelligent systems of HR management
c. Form joint partnerships with complementary businesses
d. Expand their customer base
11. Which countries below have arts and crafts currently participating in the E shop Africa fair trade
market?
a. United States
b. Germany
c. Ghana
d. Zimbabwe
12. As a result of more open markets what opportunities are created for countries with a surplus
workforce?
a. They can ramp up their production to match available labor
b. They can lower their wages since they have extra laborers to choose from
c. They can relocate their operations to other locales in the world
d. They can join with under developed economies and provide jobs
13. What has led to the major changes in recent decades as a result of the internalization of capital
markets?
a. The process through which people/companies acquire wealth
b. The valuation of international currencies
c. The accessibility of financial credit lines
d. Increase in fair trade agreements
14. Of the 1000 largest industrial companies in the United States, _______________ expect their growth
abroad to exceed their domestic growth in the next five years
a. 500
b. 700
c. 250
d. 750
15. What population is Hindustan Unilever’s project Shakti aimed at helping?
a. Children
b. Workers older than 40
c. Rural women
d. Rural men
16. Although profitability is important to Eshop Africa, what does the company express equal commitment
to?
a. Gender and race equity
b. Environmental sustainability and climate control
c. Employees and their families
d. Businesses and the community
17. E shop Africa’s utilizes _______________ to communicate to suppliers the conditions by which they
can do business with E shop
a. Fair trade agreements
b. Marketing agreements
c. International business agreements
d. Memorandum of common understanding
18. To ensure success for the company and the small businesses which whom it works with,who did the
Eshop Africa feel it was important to partner with
a. Local community leaders
b. NGOs and governmental agencies
c. Other business leaders
d. International legislative bodies
19. As an example of inclusive practices what did Hindustan Unilever Ltd do to help villagers in Etah
reach self-sufficiency?
a. They gave everyone an income statement
b. They provided the community $50,000 US to improve community infrastructure
Instructor Resource
Mor Barak, Managing Diversity, 4th Edition
SAGE Publishing, 2017
c. Invested in it’s ‘integrated rural development initiative’
d. They opened a local school and trained both employees and their families in basic financial knowledge
20. What was a byproduct result of Hindustan Unilever’s investment initiative in Etah?
a. Women became independent and were able to economically sustain themselves
b. The average technological savvy of individuals was raised
c. They gave the reputation as one of the best places to work
d. The villagers are now loyal consumers
21. What does Unilever Hindustan require of their managers in order to focus on the customer and stay
connected with the people of Etah?
a. Managers must spend two months living and working with the villagers in Etah
b. Monthly meetings with community stakeholders
c. Community involvement on organizational boards
d. They must permanently relocate and live in the community in which they work
22. Hindustan Unilever’ Project Shaki provides training for women in _______________
a. Basket weaving
b. IT
c. Engineering
d. Art
23. In Project Shakti rural women are given smart phones equipped with _______________ to help them
manage their businesses
a. Customized ringtones
b. Unlimited data plans
c. Enterprise resource packages
d. Several business applications
24. To date, how many women has Project Shakti assisted?
a. Less than 70,000
b. Approximately 50,000
c. 250,000 and growing
d. More than 70,000
25. How many stages does Chiquita Brands International’s corporate social responsibility program
include?
a. Four
b. Three
c. Two
d. Five
26. What was the first stage Chiquita Brands International implemented in its CSR program?
a. Ensure financial resources are available
b. Raising top management awareness
c. Gain community consensus
d. Changing organizational behavior
27. An important part of Chiquita Brands CSR program was _______________..
a. Changing leadership practices
b. Changing employee attitudes to appreciate diversity
c. Changing organizational behavior and anchoring it
d. Changing the compensation formula to incentivize managers participation in social initiatives
28. What was the main impetus for Chiquita Brands implementing the companies socially oriented
organizational change?
a. A new CEO with a different moral compass joined the organization
b. Public outcry of the unfair labor practice is used
c. It was part of a settlement agreement for anti-discriminatory practices
d. Reconciling the dilemma of major corporate activities being divergent from the core values of the firm
29. What purpose did the Lotus Corp have in mind when they launched their South Africa social
investment fund?
a. Assist in the development of the black business community in South Africa
b. Expand their customer base
c. Increase profitability through select investments
d. Assist in the employment of people with disabilities
30. After establishing its South Africa social investment fund, what did the Lotus Corp. charge it’s newly
hired manager to do?
a. Lower safety risks
b. Work directly with Black-run information technology projects
c. Hire more disabled employees
d. Have monthly community stakeholder meetings
31. _______________ is the second barrier to applying the principles of the inclusive workplace to
international collaborations
a. Available resources
b. Leadership attitudes
c. Discrimination
d. Community understanding
32. What is an example of an unfair practice which companies do for the purpose of gaining economic
advantage?
a. Using inferior quality material in the production of the product
b. They exploit child labor
c. They keep wages artificially low
d. They exploit uneducated people who live in poor nations
33. What is the primary barrier to applying the principles of the inclusive work place to international
collaborations?
a. Greed
b. Resources
c. Commitment
d. Community involvement
34.What is the third barrier to applying the principles of inclusive workplace to international
collaborations?
a. Discrimination
b. Lack of respect for other national cultures
c. Greed
d. Leadership attitudes and beliefs
35. What happens when companies have a lack of respect for other national cultures in which they have
operations?
a. Members of the other national cultures become the outgroup
b. Members of the other national culture is become marginalized
c. There is a force implementation of the values and norms that may not be appropriate for the host
country
d. There is greater inter group conflict in the workplace
36. Employees who moved from one country to the other to do their jobs are called:
a. Immigrants
b. Ex country men
c. Natives
d. Expatriates
37. How can companies today reap the benefits of an increasingly global marketplace?
a. By employing workers from different nationalities in or outside their native countries
b. By tapping into a larger customer base
c. By increasing their product line to match local preferences
d. By providing economic assistance to developing countries so that they could start producing the
company’s products
38. From a business point of view, diversity and nondiscrimination policy as applied to international
business contracts are _______________
a. Mutually exclusive
b. Crucial
c. Nonexistent
d. Legally binding
39. What was Bata International trying to do with the implementation of the Rural Sales Program in
Bangladesh?
a. Increase sales
b. Provide employment opportunities to rural men
c. Provide employment opportunities to women living in poverty in Bangladesh
d. Promote fair trade in the community
40. Who are the “promotores”?
a. Champions who promote fair trade
b. Bata’s sales force
c. Bata’s HR recruiters
d. Women entrepreneurs who market the Bata International catalog at homes and offices
41. Currently for multinational companies, foreign production accounts for more than _______________
percent of their domestic production given them a great stake in the international scene.
a. 25%
b. 15%
c. 40%
d. 10%
42. How can sales organizations and supplier communities improve their access to people wth talent?
a. Expand operations to other global regions
b. By increasing the diversity of their workforce
c. Hire more people with disabilities
d. Create intern programs to a track younger workers to the organization
43. Which of the following is a benefit for individuals at Level IV of the workplace?
a. Increased economic activities
b. Increased respect for other nations and cultures
c. Improved health and safety
d. Increased reputation image
44. Workers at the Kin Ki plants are required to work _______________ hour weeks.
a. 96
b. 33
c. 40
d. 84
45. There has been a growing movement to eliminate poor working conditions through positive trading
relations known as _______________
a. Fair trade
b. Fair practices
c. Positive labor arrangements
d. Fair labor
46. Which organization is not among the several which have formed with the sole focus of promoting or
monitoring fair trade practices
a. Fair Trade Federation in United States
b. Fair Practices Association
c. Fair Trade Foundation in the United Kingdom
d. World Fair Trade Organization
47. The key principles of fair trade include all of the following except:
a. Gender equity
b. Transparency and accountability
c. Salary increases
d. Capacity building
48. Which fair trade products is experiencing the strongest growth worldwide?
a. Flowers
b. Chocolate
c. Mangoes
d. Coffee
49. A common method for fair trade companies to keep their prices down is:
a. To “work hard”
b. To lower wages
c. To cut operational cost
d. To use lower quality material
50. Why did management in less developed countries traditionally not put a lot of energy into training
women ?
a. Women don’t have the same skills as men therefore they required more investment in education
b. Women were expected to stay at home and take care of the family, if they did work it was considered
temporary until they started raising a family
c. Women in the workplace were distracting and it’s slow down productivity
d. Women had higher demands and needed special accommodations
True/False
1. The inclusive workplace sees value in collaborating across national borders
2. In addition to employing women, the Hindustan Unilever Project Shakti expanded to include husbands
and brothers of the women
3. The Chiquita Brands International CSR program does not take into account the importance of changing
organizational behavior
4. Lotus Corporation developed its international inclusive initiative out of ideological conviction
5. Chiquita brands international Council among its programs employee benefits the improvement of
health and safety conditions in its farms
6. Child labor violations in developing countries has now reduced and is an uncommon occurrence
7. Transparency and accountability has been identified as a key principle of the Principles of Fair Trade
document
8. Fair trade products do not categorically cost more than conventional products
9. The fair trade market has grown considerably since it started with craft items in the United Kingdom
10. In Europe a growing trend is to have cities certified as a “fair trade city”
Essay
1. How did the Hindustan Unilever Ltd’s intiatives reflect their value framework as being an example of a
Level IV inclusionary workplace?
2. Describe the elements of Chiquita Brands corporate social responsibility program and discuss the
importance and sequencing of each of the elements.
3. Greed, discrimination and lack of respect for other cultures have been cited as the major obstacles
related to applying the principles of the inclusive workplace to international collaborations. What did Bata
International do to help them overcome those barriers?
4. Analyze the list of the key prinicples of fair trade as defined by the Fair Trade Federation (2008), are
they sufficient to have the desired effect, are there others that should be included or some that should be
excluded? How would you enforce these? Support your points
5. What is the business and social case that can be made to consumers as to why paying more for Fair
trade products might be the right thing to do?