Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
Chapter 16: The Role of Social Media in HR
Test Bank
Multiple Choice
1. Organizations are using social media to more readily ______.
A. disseminate nonwork-related content
B. distribute information about the organization
C. measure employee engagement
D. grow the number of employees in the company
2. Which of the following statements about social media policies is correct?
A. Most organizations have a social media policy.
B. Most employees are well informed about their social media policy.
C. Most employees have attended social media training courses.
D. all of these
3. Which country is the third largest market for Facebook in the world after India and the
United States?
A. Canada
B. Germany
C. Brazil
D. Poland
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
4. Which country has the world’s largest social network market, including government
censorship?
A. Russia
B. Italy
C. India
D. China
5. Organizations are using social media platforms to collect the maximum amount of
information possible on each applicant in order to ______.
A. screen out applicants who might be untrustworthy
B. eliminate steps in the HR selection process
C. justify the need to hire more recruiters
D. determine training needs for current team
6. With 77% of employees connected to coworkers via social media, organizations are
using these networks to encourage ______ to find new qualified candidates.
A. new applicants
B. employee referrals
C. college students
D. former employees
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
7. Organizations are more readily using SMWs to search for ______ applicants,
currently employed individuals who are not actively considering other employment but
who might be of interest to the organization.
A. active
B. superpassive
C. passive
D. semiactive
8. Which social media platform is used by 78% of Americans between the ages of 18
and 24?
A. Facebook
B. Twitter
C. Snapchat
D. LinkedIn
9. Organizations can utilize SMW tools to support ______, which offers delivery
advantages and more flexibility to learners.
A. e-learning
B. classroom training
C. on-the-job training
D. simulations
10. Lack of ______ at work can lead to higher absenteeism, higher turnover, and lower
firm performance.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
A. benefits
B. employee engagement
C. computer security
D. social media use
11. Some organizations have experienced problems with social media, which includes
______.
A. increased employee engagement
B. increased employee productivity
C. the dissemination of inappropriate posts
D. responsible social media usage
12. The unsanctioned and/or inappropriate use of SMWs at work presents new
problems for organizations, which are concerned about the amount of time spent on
social media, as well as negative postings that may impair brand management and
______.
A. avoid potential liability
B. decrease employee referrals
C. improve employee engagement
D. hurt company morale
13. When it comes to corporate social media policies, it is recommended that
organizations use ______ to assist them with determining their organizational polices
and ensuring that they do not violate federal laws.
A. legal counsel
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
B. current employees
C. customers
True/False
1. Social media offers organizations the ability to share practices; promote information
and educational material; and share opinions, views, and comments, embodying them
in training programs and individual courses.
2. Millions of people in China use Facebook.
3. Lack of engagement at work can decrease absenteeism, decrease turnover, and
improve firm performance.
4. YouTube is a Web 3.0 platform.
Johnson, Human Resource Information Systems, 5e
5. As a policy, organizations are encouraged to place heavy restrictions and bans on
the employee’s use of social media.
6. Most American adults consider employer access to social media not acceptable and
an invasion of privacy.
7. Although there are no significant differences by racial or ethnic groups or by gender
among social media usage, there are socioeconomic differences.
8. “Shoulder surfing” is widely accepted and encouraged.
9. Companies should be proactive in establishing social media policies and stay current
on the legal environment, the validity of the content used and best practices.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
10. Different levels of management should not participate in the development of an
Essay
1. Which country represents the largest internet market in Latin America? And who are
the primary users and sites?
2. What are some of the popular sites used for social recruiting? And how are they
being used?
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
3. How does social media support employee engagement?
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
4. What are some concerns experienced by organizations with the use of social media
by their employees?
5. How can social media help with training and development?
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
6. What are some of the concerns about social media content for human resource
decision makers in regards to valid inferences about applicants’ job performance?
7. How can a corporate social media policy be illegal?
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
8. Explain what is meant by the tip to “be proactive in establishing social media policies
and stay current on fair information policies regarding the use of SMW data.”
9. Explain what is meant by the tip to “implement measures to keep current on SMW
technology adoption to ensure they are using SMW technologies that are most popular
in the locations in which you operate.”
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
10. Explain what is meant by the tip to “be active in establishing privacy policies for the
HR decision-makers, employees, and job applicants.”