Chapter 14: THE INCLUSIVE WORKPLACE: LEVEL II
Inclusion Through Corporate-Community Collaborations
Test Bank
Multiple Choice
1. Which statement is NOT true about the second level of the inclusive workplace, inclusion and
corporate-community collaborations?
2. Who developed one of the early versions of a comprehensive view of corporate social responsibility
and reiterated the opinion that social performance review should include a comprehensive assessment of
actions related to the most social issues and stakeholders?
3. A range of activities falls under the title of corporate social responsibility, EXCEPT ______.
4. The most well-known criticism of corporate social responsibility came from the Nobel Prize-winning
economist ______ (1970).
5. At the mezzo system level, organizations that see minimal or no connection to their community are
generally what type of workplace?
6. An inclusive workplace recognizes the economic and noneconomic consequences of its presence in
the community and also ______.
7. Hakeem had put in a full day’s work and now was headed to the local library to tutor disadvantaged
children from the community who were struggling with reading. Fortunately for the children, Hakeem was
bringing the gift of several new books purchased by his employer to help them out. Fortunately for
Hakeem, tomorrow he would get to go in late to make up for all the time he would be spending tonight.
What type of workplace does Hakeem work in?
8. Which term expands a company’s responsibility beyond its traditional economic shareholders to that of
multiple stakeholders?
9. Both ______ and ______ focus on a direct business-related role for companies with the community,
with an emphasis on the strategic and bottom-line implications of socially responsible corporate practices.
10. Businesses recognize their duty not only to protect their physical and social environment, but also to
contribute to ______.
11. At level II of the inclusive workplace model, which type of organization has the value frame where the
organization has dual intrinsic and extrinsic focus, with recognition of community systems as stakeholders
as well?
12. Many multinational organizations as well as nationally and locally based ones are actively involved in
______.
13. In a study on CSR initiatives in Bangladesh, Warner (2009) found that CSR has potential for providing
positive and lasting impact on ______?
14. What widespread criticism did Nestlé receive prior to its efforts focusing on its CSR activities?
15. The study on CSR practices in China found that more attention needed to be placed on ______.
16. Which activity would NOT fall under the title of CSP?
17. How many children were able to receive service from The Family of Five Schools—a public-private
partnership that provides special educational, cultural, and developmental opportunities for who live close
to USC’s University Park campus?
18. In addition to providing high school students in the Los Angeles Unified School District with
postsecondary career opportunities and training, what was the SYTA’s and the SITP’s goal in relation to
Shell?
19. Businesses often conventionally perceive the relationship between social responsibility and financial
performance as a ______.
20. Many suppliers believe that addressing corporate social responsibility makes them ______.
21. Early examinations of corporate social responsibility actions focused on ______.
22. Which statement is NOT a barrier to inclusion and corporate-community collaborations?
23. What is the main obstacle for initiating and maintaining activities that benefit the company’s social
environment?
24. Why is it difficult for business managers to justify an allocation of resources necessary for
commitments to social causes?
25. What has been a concern voiced by some suppliers in regards to CSR issues?
26. Working through their foundation, which of the following countries has Nestlé sponsored research on
that country’s population?
27. Even when a commitment has been made and money allocated for a social cause, what additional
barrier often thwarts the organization’s CSR efforts?
28. What are the organizational benefits of implementing the inclusive workplace at level II of the model?
29. What is NOT a benefit for individuals in the inclusive workplace at level II of the model?
30. The most well-known criticism of CSR came from the Nobel Prize-winning economist Milton Friedman
(1970). Milton believed that the only social responsibility that a business had was the responsibility to:
a. Hire good workers
b. Maintain ethical practices
c. Increase its profit
d. Contribute to the welfare of communities
31. What did Orlitzky and colleagues (2003) find in their meta-analysis of 52 quantitative studies over 30
years of research in terms of the link between CSP and financial performance?
32. In Simpson and Kohers’s (2002) research, CSP was measured using two categories indicating high
versus low social performance. Their research indicated that the return on ______ for the ______ social
performers was almost twice that of ______ social performers.
33. Internal CSP focuses on the experience of ______.
34. Social programs in the company generate good will from employees and may result in fewer ______.
35. During the 1992 Los Angeles urban uprising, many businesses in USC’s vicinity were devastated but
the campus itself was spared. What may have contributed to USC’s campus being spared?
36. What is an important dimension of a firm’s reputation?
37. One of the most interesting theoretical explanations offered for the connection between social and
financial performance states that financially successful businesses have slack resources that can be
devoted to social performance as a result of their financial performance, which creates a self-perpetuating
cycle of simultaneously superior performance in both areas. What is this theory called?
38. What did USC experience as proof that its community collaboration efforts and receipt of the College
of the Year award boosted the university’s image, resulting in a positive financial impact?
39. Community-oriented programs may bring additional economic benefits by improving the company’s
standing with important constituencies such as ______.
40. What is the common raw ingredient used in Unilever productions?
41. What condition has contributed to the plight of palm oil plantation workers?
42. Which statement provides an explanation of the impact of palm plantations?
43. In 1995, Unilever commissioned two studies on sustainable development. The studies revealed a
complex set of criteria for sustainable agriculture. From the criteria, Unilever’s Sustainable Agriculture
Statement was formally adopted. Which statement was NOT part of the mission statement?
44. The Unilever pilot project to test its sustainable development plan was located in ______.
45. Unilever has been active with numerous community activities in Ghana and other countries, such as
implementing ______ in 1999.
46. Unilever has a long-standing relationship with this country, having invested in its economy and skills
of its employees.
47. In January 2012, Unilever announced the launch of ______, created to improve the quality of life
through changes in hygiene sanitation, access to clean drinking water, basic nutrition, and enhanced self–
esteem.
48. The Unilever Foundation has partnered with global charitable organizations that are dedicated to
creating sustainable changes worldwide. Which organization is NOT one of the five with which Unilever
has partnered?
49. What major benefits does the use of palm oil offer to manufacturers and growers?
50. ______ stems from the recognition that economic actions of business entities have noneconomic
consequences and that business organizations have an impact on other institutions of society above and
beyond their economic sphere.
True/False
1. An emerging construct in the business literature is that of corporate social distance.
2. The terms corporate social performance and corporate social responsibility each expand a company’s
responsibilities beyond its traditional economic shareholders to that of multiple stakeholders.
3. Corporate social performance and corporate social responsibility include only corporate-community
collaborations referred to in level II of the inclusive workplace.
4. The public expects firms to be active and proactive in responding to the needs of the community.
5. Few multinational organizations as well as nationally and locally based ones are actively involved with
community initiatives such as mentorship programs for disadvantaged students, internships, sponsorship
of local school programs, and participation of company leaders on boards of minority organizations in the
community.
6. The main obstacle for initiating and maintaining activities that benefit the company’s social environment
is economic pressure to demonstrate profitability on a short-term basis, which makes it difficult to allocate
the money necessary for long-term commitments to social goals.
7. There is little evidence that links corporate social performance and financial performance.
8. Simpson and Kohers’s (2002) research supports the link between social and financial performance.
However, not all of the results were statistically significant.
9. Nut oil is one of the world’s most rapidly increasing crops.
10. Unilever was one of the three founding companies of the Sustainable Agriculture Initiative.
Essay
1. Describe level II of the inclusive workplace, inclusion and corporate-community collaborations. What
are the challenges and benefits?
2. What community inclusion programs did Nestle provide? What challenges did they face?
3. In addition to Unilever’s agricultural programs, describe two social programs that Unilever participated
in.
.
4. What impact has public expectations had on an organization’s CSP stance and activities?
5. What strategies can organizations put in place to overcome the major obstacles of implementing CSR
initiatives?