Chapter 13 – Managing Technology and Innovation
1. (p. 293) Many businesses have developed a privacy policy, which explains what use of the
company’s technology is permissible.
2. (p. 293) Most Americans mistakenly believe that if a Web site has a privacy policy that those
sites are not collecting or selling their personal information and online activities to others.
3. (p. 293) Due to efforts by companies to help consumers feel more secure about their personal
information, consumer mistrust has diminished.
4. (p. 293) Recent technological advances have decreased the number of way that privacy
violations may occur.
5. (p. 294) Radio Frequency Identification (RFID) was featured in a TV commercial where “the
packages knew the truck was lost” before the driver did.
6. (p. 294) Many experts have raised ethical questions about the ways RFID technology enables
businesses, governments, and criminals to gather information about presale, sales, and post-
sale activities.