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74) Cooper Mills is a company that accomplished one of the greatest success stories of our time.
The company, which began in the garage of its current CEO, Kyle Cooper, went on to become
one of the largest producers of textiles in the country. The company has now diversified
successfully into other product lines. A group of researchers is now undertaking a study on
Cooper Mills as an organization led by a transformational leader. Which of the following, if true,
would most support the conclusion that Kyle Cooper is a transformational leader?
A) The management follows Kyle's principle of avoiding risks and conducting business
conservatively.
B) Cooper Mills' goals tend to be very ambitious and to hold personal value for employees.
C) Cooper Mills has a centralized decision-making structure.
D) Cooper Mills' performance has held at average levels for the past three years.
E) Cooper Mills' compensation plans are designed to reward short-term results.
75) The primary quality produced by authentic leadership is ________.
A) efficiency
B) reinforcement
C) supervision
D) trust
E) authority
76) Which of the following is a feature of servant leadership?
A) pursuit of the leaders' self-interest
B) use of power and authority to achieve organizational ends
C) universal appeal and effectiveness across cultures
D) focus on growth, development, and well-being of followers
E) applicability restricted to the leader's ingroup
77) Servant leadership reflects the ________.
A) traditional view that followers are expected to serve the leaders
B) task-oriented approach to leadership
C) use of empathy, listening, and persuasion by leaders
D) Western prototype of a leader who gives orders to followers
E) tendency of leaders to prioritize their interests over the interests of their employees
78) ________ is defined as a psychological state that exists when you agree to make yourself
vulnerable to another because you have positive expectations about how things are going to turn
out.
A) Consideration
B) Trust
C) Support
D) Empathy
E) Respect
79) ________ is a dimension of trust defined as honesty, truthfulness, and the ability to display
consistency between one's words and action.
A) Consideration
B) Sensitivity
C) Support
D) Reflexivity
E) Integrity
80) Which of the following dimensions of trust is defined as an individual's technical and
interpersonal knowledge and skills?
A) integrity
B) ability
C) propensity
D) reflexivity
E) complexity
81) The CEO of Xenon Solutions recently cancelled numerous leave requests and asked several
employees to put in extra days of work as the company was slated to meet several deadlines in
the immediate future. In addition, he also assured that those who work this extra bit will be given
their due leaves and additional incentives once the time crisis had passed. Following this
announcement, Joan and Shane were overheard speaking in the cafeteria. Shane was resentful
that his holiday plans were disrupted, and he was sure that the management would ultimately not
provide any of the leaves and incentives it promised. Joan, however, said that she was sure that
their CEO had a valid reason behind making such a request and that if they put in the extra effort,
they would be rewarded suitably. From the information provided in the scenario, which of the
following statements can be inferred?
A) Shane has a high degree of empathy.
B) The leader-member relations between Shane and the CEO are the same as that between Joan
and the CEO.
C) Joan has a high degree of trust propensity.
D) Shane has a high degree of identification-based trust in the CEO.
E) Shane is one of the members of the CEO's ingroups.
82) Leaders who want to foster a climate that reinforces ethical behavior do all of the following
except ________.
A) set high ethical standards
B) demonstrate good ethical behavior
C) encourage integrity among employees
D) reward employees demonstrating integrity
E) use their charisma to enhance power over followers, directed towards self-serving ends
83) Abusive supervision is supervision that is hostile both verbally and nonverbally.
84) Abusive supervision leads to increases in organizational commitment, job satisfaction, and
perceived organizational support.
85) Attempts to integrate ethical and charismatic leadership have led to the advancement of the
idea of socialized charismatic leadership.
86) What is abusive supervision?
87) What is servant leadership?
88) A(n) ________ is a senior employee who sponsors and supports a less-experienced
employee, a protégé.
A) intern
B) subordinate
C) supervisee
D) mentor
E) apprentice
89) The only key characteristic we use to determine the trustworthiness of a leader is his or her
ability.
90) Describe the relationship between trust and leadership.
91) As an upper level manager in his organization, Lionel Tucker has been asked to mentor a less
experienced, lower-level employee. His boss wants both the lower-level employee and Lionel to
have input into the relationship. Lionel is not happy with the request because he feels his work
load is already too heavy. Lionel reluctantly agrees to the request because he ________.
A) thinks the lower-level employee is falling behind
B) cannot see any way out of the request
C) owes his boss a favor
D) believes in network ties
E) thinks the relationship with be beneficial to him
92) Formal mentoring programs are most likely to succeed if they appropriately match the work
style, needs, and skills of protégé and mentor.
93) The primary gains from mentoring are seen in greater compensation and higher job
performance.
94) According to the attribution theory of leadership, leadership is characterized by ________.
A) the significant gains made in the mentoring relationship between the leader and follower
B) the act of people ascribing qualities like intelligence or charisma to leaders
C) the focus on the actual accomplishments and performance of the leader
D) the impact of substitutes and neutralizers in enhancing the role of the leader
E) the division of the group into ingroup and out-group members based on the leader's preference
95) According to the attribution theory of leadership, a person aiming to be a leader has to
________.
A) gain sufficient experience to be a leader
B) possess qualities like charisma and intelligence
C) make changes on ground before leading people
D) possess many significant actual accomplishments
E) shape the perception that he or she could be a leader
96) The president of a small Asian country was hailed as a visionary and a genius when the
nation's economy burgeoned during his first term in office. However, when the currency and the
stock markets crashed during his government's second term, he was censured as arrogant, elitist,
and shortsighted. Which of the following theoretical approaches is reflected here?
A) trait theories
B) behavioral theories
C) path-goal theory
D) servant leadership perspective
E) attribution theory
97) Which of the following is a substitute for leadership in the theory that suggests leaders'
actions are irrelevant in many situations?
A) lack of experience
B) training
C) ambiguous task
D) high need for supervision
E) external feedback
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98) Which of the following is true about substitutes for leadership?
A) Substitutes are clearly distinguishable from neutralizers.
B) Substitutes enhance the need for leader's support or ability to create structure.
C) Substitutes increase the levels of identification-based trust.
D) Substitutes are factors and conditions that replace formal leadership.
E) Organizations cannot provide any substitutes for leadership.
99) The top management of Myers Corp are planning a reorganization of their company to cut
costs and increase efficiency. The different department heads have been asked to present their
departmental strengths, needs, and concerns at a meeting. The various division heads have come
to an agreement that clarity of goals and tasks, detailed procedural guidelines like employee
manuals, and a cooperative workforce are their main strengths. Additionally, they are of the
opinion that cutting managerial positions to reduce costs and reorganizing Myers Corp as a
relatively flat organization is a good approach. This scenario reflects the operation of ________
in replacing the support and ability offered by leaders.
A) vision
B) traits
C) attributes
D) substitutes
E) charisma
100) ________ make it impossible for leader behavior to make any difference to follower
outcomes.
A) Catalysts
B) Mentors
C) Neutralizers
D) Hygiene factors
E) Vision and charisma
101) Which of the following is a neutralizer of leadership?
A) indifference to rewards
B) experience and training
C) explicit formalized rules
D) cohesive work groups
E) highly structured task
102) Which of the following is true with regard to getting the most from leadership-training
budgets?
A) Leadership training is likely to be more successful with low self-monitors.
B) It is difficult for organizations to teach implementation skills.
C) Teaching trust building and monitoring is virtually impossible.
D) Leaders can be trained in transformational leadership skills that have bottom-line results.
E) For online leaders, substitutes and neutralizers have no effect.
103) The attribution theory of leadership says leadership is merely an attribution people make
about other individuals.
104) Genetics and experiences shape young people, and the relationship between these factors
and CEO success is complex.
105) How do substitutes and neutralizers challenge the effectiveness of leadership?
106) What is the most important event an organization needs to plan for?
