Chapter 12 – Technology, Organizations, and Society
1. (p. 268) Technology is an unmistakable ethical force, but not an economic or social force, in
the world where we live.
2. (p. 269) Future shock means change will happen too fast and shock itself to death.
3. (p. 269) Although technology is not the only cause of change in society, it is a primary cause.
4. (p. 270) Nations have tended to move sequentially through each phase of technology,
beginning with the lowest technology and moving higher with each step.
5. (p. 270) The current phase of technology is the service society.
6. (p. 272) According to Bill Joy, Sun Microsystems’ chief scientist, by 2030, we are likely to
build machines a million times as powerful as the personal computer of today.
Chapter 12 – Technology, Organizations, and Society
7. (p. 273) The Internet sprung into life in 1999, changing how business was conducted, students
learned, and households operated.
8. (p. 275) Electronic business exchanges between businesses and businesses and between
businesses and their customers emerged during the service phase of technological
development.
9. (p. 275) Among Internet shoppers, South Korea accounted for the highest percentage (99
percent) of those with Internet access who used the Internet to shop.
10. (p. 275) Businesses generally discovered that the adoption of technology was a money-saver
rather than an expense in the short run.
11. (p. 280) In 2009, the global ratio of spam in e-mail traffic was 1 in every 1.32 e-mails.
12. (p. 285) The gap between those who have access to technology and those who do not was
called the digital divide.
13. (p. 285) Recently, some evidence suggested that the digital divide in the United States is
widening.
Chapter 12 – Technology, Organizations, and Society
14. (p. 286) In 2008, there were 3.3 billion phone subscriptions worldwide, a number that was
barely half of the world’s total population.
15. (p. 287) High-technology businesses, governments, and community groups acting together
appear to be winning the battle of making technology more accessible to all people regardless
of their race, income, education, age, or residence.
16. (p. 269) Nanotechnology is an example of the latest:
Difficulty: Easy
17. (p. 270) The use of publicly accessed servers to store users’ text photos, videos and other data
Chapter 12 – Technology, Organizations, and Society
12-4
18. (p. 270) The self-reinforcing feature of technology means that:
Difficulty: Medium
19. (p. 270) In the nomadic-agrarian phase of technology in society, people:
Difficulty: Easy
20. (p. 270) The phase of technology that focuses on building material goods and manual labor
is:
Difficulty: Medium
21. (p. 270) Which of the following is not true about the service phase of technology?
Chapter 12 – Technology, Organizations, and Society
22. (p. 270) The information phase of technology primarily requires:
23. (p. 271) The place where information is stored, ideas are described, and communication takes
place in and through an electronic network of linked systems is called:
Difficulty: Medium
24. (p. 271) Descriptive information embedded within Web pages, documents, and files is
called:
Difficulty: Hard
25. (p. 271) A technological application that uses biological systems or living organisms to make
or modify products or processes for specific use is called:
Chapter 12 – Technology, Organizations, and Society
26. (p. 274) Which of the following countries is not one of the top 15 Internet users?
Difficulty: Easy
27. (p. 275) Which of the following is an example of a business firm that has invested directly in
technology through their research and development operations?
Difficulty: Medium
28. (p. 275) The buying and selling of goods and services electronically is called:
Difficulty: Easy
29. (p. 276) One controversial area where e-business has made a significant impact is:
Chapter 12 – Technology, Organizations, and Society
30. (p. 277) A pain or numbness in your thumbs caused by constant e-mailing, messaging, or
Internet surfing on hand-held devices is called:
Difficulty: Easy
31. (p. 279) A social network available only to IBM employees on the company’s intranet is
called:
Difficulty: Medium
32. (p. 280) Laughpractice.blogspot.com is an example of a(n):
Difficulty: Easy
33. (p. 280) Another name for unsolicited commercial emails is:
Chapter 12 – Technology, Organizations, and Society
34. (p. 281) Anti-spam legislation was passed by which country making it a crime to send
unsolicited e-mail messages to people’s private e-mail addresses or cell phones?
Difficulty: Medium
35. (p. 281) The practice of duping computer users into revealing their passwords or other
private data under false pretences is called:
Difficulty: Medium
36. (p. 282) A hacking technique that redirects a user’s computer from a legitimate Web site to
another site by altering the user’s computer or router is called:
Difficulty: Medium
37. (p. 283) By 2008, the ratio of computers to students in the United States was:
Chapter 12 – Technology, Organizations, and Society
38. (p. 283) In 2006, the largest for-profit online education provider was:
Difficulty: Medium
39. (p. 284) A group of people who leap to the most dreadful conclusions while researching
health matters online are called:
Difficulty: Easy
40. (p. 285) In 2009 the U.S. government announced plans to spend how much to spur the use of
digital or electronic patient records, as part of a national effort to reduce medical costs?
Difficulty: Hard
41. (p. 285) According to an article published in the New England Journal of Medicine in 2009,
based on a survey of 3,000 hospitals, what percentage of the nation’s medical care facilities
were found to have digital or electronic health records?
Chapter 12 – Technology, Organizations, and Society
42. (p. 285) The digital divide describes the gap between those:
Difficulty: Hard
43. (p. 286) A program designed to build, and market ultralightweight, durable netbook
computers for children aged 6 through 12 throughout the world is called:
Difficulty: Medium
44. (p. 286) The United Nations’ Human Settlements Program forecast that by the year 2020
what percent of the world’s population would live in poverty?
Difficulty: Easy
45. (p. 287) The unmistakable economic and social force of technology is evident in
Chapter 12 – Technology, Organizations, and Society
46. (p. 269 – 270) Define technology and describe its three primary features.
47. (p. 271 – 271) Describe the activities and primary skills used in each of the six periods of
technology development.
48. (p. 271 – 272) Discuss what factors have fueled technological growth and development.
49. (p. 275 – 276) Should all businesses venture into e-commerce, or is it better for only certain
types of businesses?
50. (p. 277 – 280) What is social networking? What are the ethical challenges faced by some of the
more popular social networking sites?
Chapter 12 – Technology, Organizations, and Society
51. (p. 284 – 285) Since surfing the Internet for medical information is widespread, how can the
quality of information provided online be verified as accurate or reliable?
52. (p. 285 – 287) Discuss the issue of digital divide. Is it lessening or widening with more
technological innovation? How have businesses, government bodies, and nonprofit
organizations met the digital divide challenge?