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1.
(p. 376) Automation refers to how the organization transforms inputs into outputs.
2.
(p. 378) Discontinuous change breaks the status quo and transforms the competitive environment.
3.
(p. 378) During the breakthrough in technology, companies often fight for design dominance to set the market
standard.
4.
(p. 378) According to the change process, once people get over the initial shock and realize that change is going
to be a reality, they accept the change.
5.
(p. 378) One of the reasons people resist change is because the prospect of learning something new itself
produces anxiety.
6.
(p. 380) Employees who participate in developing changes are more committed to them than employees who
have changes assigned to them.
7.
(p. 381) Confronting people by persuading them that their facts, beliefs, and values are wrong is one of the major
methods to overcome resistance to change.
8.
(p. 382) Refreezing is the change process in which employees learn the new desirable behavior, values, and
attitudes.
9.
(p. 382) Identifying possible resistance to a change is the first step in Lussier change model.
10.
11.
(p. 383) Organizational culture is learned through observing and interacting with employees, events, and
training.
12.
(p. 383) All organizations with clear values that are shared to the extent of similar behavior have weak cultures.
13.
(p. 384) An organizational culture is considered positive when it has norms that contribute to effective
performance and productivity.
14.
(p. 384) Organizational climate is the relatively enduring quality of the internal environment of the organization
as perceived by its members.
15.
(p. 384) Culture is based on shared values and assumptions of "how" things should be done, while climate is
based on shared perceptions of the "way" things are done.
16.
(p. 384) Morale is commonly measured on a continuum ranging from high to low morale, based on the seven
dimensions of climate.
17.
(p. 386) Development is the process of developing the necessary technical skills of nonmanagers to perform the
present job.
18.
(p. 387) Evaluative objectives are used as the basis of administrative decisions to reward or punish past
performance.
19.
(p. 389) Force field analysis is particularly useful for group problem solving.
20.
(p. 391) Americans tend to focus on small incremental changes to improve processes and products, whereas the
Japanese tends to focus on large major changes.
21.
(p. 376) _____ are formal systems for collecting, processing, and disseminating analyzed data that are
necessary to aid managers in decision making.
22.
(p. 376) Anvil Inc., a steel company, changed its organization chart from hierarchical to flat. Which of the
following types of change does this statement represent?
23.
(p. 376) "The new laser printer will expedite the printing process." Which of the following types of change does
this statement represent?
24.
(p. 377) The integration of both people and technology is known as creating a _____.
25.
(p. 377) "Mr. Robinson will be in charge of the biology department from now on." Which of the following
types of change does this statement represent?
26.
(p. 376-377) John, an employee at Readers Co., will have to perform the additional work of proof reading
with his regular filing job. Which of the following types of change does this statement represent?
27.
(p. 379) "I spent all day yesterday doing this job. It's not my turn today." Which of the following sources of
resistance does this statement represent?
28.
(p. 379) "I've never done this job before." Which of the following resistance to change is reflected in this
statement?
29.
(p. 379) "I don't think I can do it better than Sandra; let her take this up." Which of the following resistance to
change is best reflected in this statement?
30.
(p. 379) "Why should I do it when I am paid the least compared to the others?" Identify the resistance to change
reflected in this statement.
31.
(p. 381) Which of the following is a method to overcome resistance to change?
32.
(p. 381) Which of the following ways would a blocker adopt to resist change?
33.
(p. 382) Which of the following is the first step of Lewin's change model?
34.
(p. 382) In which of the following steps of Lewin's change model does the desirable performance become the
permanent way of doing things?
35.
(p. 382) In which of the following steps of Lewin's change model do employees learn the new desirable
behavior, values, and attitudes?
36.
(p. 382) Which of the following is the first step in Lussier's change model?
37.
(p. 382) Which of the following is the final step in Lussier's change model?
38.
(p. 383) Organizational _____ consists of the shared values and assumptions of how its members will behave.
39.
(p. 383) "Mark, my colleague, has been invited to attend his company's annual dinner for outstanding
performers." Which of the following terms best associates with this statement?
40.
(p. 383) Ron Peters, the founder of Culminate Corp., delivered an inspirational speech at the National
Conference on Entrepreneurship. Which of the following terms best associates with this statement?
41.
(p. 383) Which of the following statements is true of a strong culture organization?
42.
(p. 384) _____ is the relatively enduring quality of the internal environment of an organization as perceived by
its members.
43.
(p. 384) Which of the following dimensions of organizational climate refers to the degree of constraint on
members?
44.
(p. 384) Which of the following dimensions of organizational climate refers to the degree of control over one's
own job?
45.
(p. 384) Which of the following dimensions of organizational climate refers to the degree of satisfaction with
human relations?
46.
(p. 384) "The supervisor and my team members are very supportive and encourage participation in all tasks."
Which of the following terms best associates with this statement?
47.
(p. 385) _____ is the ongoing planned process of change used as a means of improving an organization's
effectiveness in solving problems and achieving its objectives.
48.
(p. 386) A(n) _____ is a person responsible for an organizational development (OD) program.
49.
(p. 386) _____ is the process of developing the necessary skills to perform one's present job.
50.
(p. 386) _____ is the process of developing the ability to perform both present and future jobs.
51.
(p. 386) Which of the following is the first step in the training cycle?
52.
(p. 387) Which of the following is the first step in conducting a job instructional training (JIT)?
53.
(p. 386) "I can see a lot of improvement in your presentation skills." With which of the following steps of the
training cycle can this statement be best identified?
54.
(p. 386) "At the end of this session, you should be able to use the software to update your work." With which of
the following steps of the training cycle can this statement be best identified?
55.
(p. 386) "This is how you operate the machine." With which of the following steps of the training cycle can this
statement be best identified?
56.
(p. 386) Kate's manager decides that Kate has to learn French for her overseas assignment in three months.
With which of the following steps of the training cycle can this statement be best identified?
57.
(p. 387) _____ is the ongoing process of evaluating an employee's execution of a job.
58.
(p. 387) Which of the following is a desired result of performance appraisal?
59.
(p. 388) The term _____ describes performance levels in the areas of quantity, quality, time, and cost.
60.
(p. 388) Which of the following is the first step of the coaching model?
61.
(p. 388) Which of the following steps of the coaching model should a manager take immediately after
describing the current low performance of an employee?
62.
(p. 387-388) Which of the following steps should one take in the performance appraisal process
immediately after job responsibilities are determined?
