Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
Chapter 11: Training and Development: Issues and HRIS
Applications
Test Bank
Multiple Choice
1. ______ focus(es) on short-term objectives while ______ focus(es) on long-term
objectives.
a. Training; skills
b. Skills; training
c. Training; development
d. Development; training
2. ______ defined as the process of assimilating new knowledge and skills in
consequence of experience or practice, which will bring about relatively permanent
changes in behavior.
a. Competencies are
b. Learning is
c. Knowledge is
d. Training is
3. According to Peter Senge’s book, which of the following is considered the “fifth
element”?
a. shared visions
b. mental models
c. systems thinking
d. team learning
4. Which of the following is the first step of the systems model of training and
development?
a. identifying training and development needs
b. design training and development solutions
c. evaluate training and development effectiveness
d. implement training and development solutions
5. ______ essentially consists of five separate activities, which are the acquisition,
documentation, transfer, creation, and application of knowledge.
a. A learning management system
b. Performance management
c. Knowledge management
d. Training management
6. According to Argyris and Schon’s (1978) three-level model of organizational learning,
which is best described as “questioning the suitability of norms, practices, policies, and
procedures that define performance standards”?
a. single-loop learning
b. double-loop learning
c. triple-loop learning
d. quadruple-loop learning
7. E-learning can capitalize on all the following types of delivery media EXCEPT this
one:
a. e-mail
b. DVDs
c. textbooks
d. none of these
8. According to the best-fit learning event model, successful learning events must
achieve a best fit between ______.
a. content, media, and method
b. individual, content, and method
c. method, individual, and media
d. none of these
9. Russ-Eft and Preskill (2005) highlight critical factors in HR development evaluation
that complicate the assessment of training outcomes. Which of the following is NOT a
critical factor?
a. Evaluation occurs within a complex, dynamic, and variable environment.
b. Evaluation is essentially a political activity.
c. Evaluation ought to be purposeful, planned, and systematic.
d. all of these
10. Rapid e-learning (REL) should be ideally used to deal with all of the following
EXCEPT this:
a. training updates
b. training that requires mastery
c. prerequisites
d. short shelf life of training
11. According to the systems model of T&D, organizations ought to formulate an
implementation plan that should specify which of the following?
a. the resources required
b. how the training should be carried out
c. who should facilitate the training
d. all of these
12. ______ refers to the planned acquisition of knowledge, skills, and abilities (KSA) to
carry out a specific task or job in a vocational setting.
a. Education
b. Training
c. Development
d. Learning
13. ______ is considered a continuous process of systematic advancement, of
“becoming increasingly more complex, more elaborate and differentiated, by virtue of
learning and maturation.”
a. Education
Instructor Resource
Kavanagh and Johnson, Human Resource Information Systems: Basics, Applications, and Future Directions, 4e
SAGE Publishing, 2018
b. Training
c. Development
d. Learning
14. ______ is an umbrella term and broadly refers to any learning facilitated using
electronic means.
a. Audio learning
b. Video Learning
c. Satellite Learning
d. E-learning
True/False
1. A learning content management system (LCMS) can be used to store and develop
T&D content, such as multimedia files, templates for training courses, or assignments.
2. Human capital is considered a key source of competitive advantage.
3. The manner in which adults learn and are motivated to learn differs fundamentally
from the ways in which children and adolescents learn.
4. As firms grow in size, their need to manage training activities and training data more
effectively and efficiently remains the same.
5. The costs involved in training are difficult to establish.
6. It is crucially important to use evaluation data to make decisions on future training
initiatives.
7. Transfer of training is critically dependent on the organizational climate that supports
the training transfer.
8. Blended learning in workplace training is slowly declining.
9. The approach of combining e-learning methods with traditional face-to-face methods
is referred to as blended learning.
10. Collaboration and communication in groupware context may be synchronous or
asynchronous.
11. E-learning is an umbrella term and broadly refers to any learning facilitated using
electronic means.
12. Off-the-job training and on-the-job training typically cost around the same for an
organization to administer.
13. Individuals tend to have similar learning styles.
14. A learning activity can be considered successful if it leads to transfer of learning, as
well as a noticeable and permanent change in behavior in the trainees.
15. Organizational learning is a relatively new concept; as a result, there is little
research conducted on this topic.
Essay
1. Please briefly explain what is meant by transfer of training.
2. Please list and briefly describe the five interrelated disciplines that were suggested by
Peter Senge that organizations should cultivate among their employees to engender
3. There are many advantages associated with the utilization of e-learning. Please
briefly describe five advantages associated with e-learning.
4. There are many disadvantages associated with the utilization of e-learning. Please
briefly describe five disadvantages.
5. Explain synchronous and asynchronous communication in relation to e-learning.
6. Explain the first step of the systems model of training and development and the role
of HRIS in this step.
7. Explain the issues involved in establishing ROI for T&D initiatives. What role do HRIS
T&D applications play in establishing ROI?
8. What issues might arise as a result of the implementation of HRIS T&D application?
9. Explain why it is important for organizations to evaluate training and development.