Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
48) Which of the following is a desirable strategy for managers aiming to reduce the negative
consequences of rumors?
A) initiating disciplinary action against the employee who started the rumor
B) refusing to comment on issues that appear to be controversial and unfair
C) creating a more informal communication environment at the workplace
D) encouraging employees to communicate their concerns and suggestions
E) ignoring the rumor as rumors grow because of the attention given to them
49) Discuss the three common small-group networks. Evaluate each on their effectiveness. Is
there any one best network?
50) Janice is a part of a work team comprised of five members. Explain the various ways in
which this team may be organized and how it would impact the team's communication.
51) Which of the following statements is true regarding oral communication?
A) It is tangible and verifiable.
B) It can be stored for an indefinite period.
C) The sender can quickly obtain feedback from the receiver.
D) As compared to written communication, it is more likely to be well thought out, logical, and
clear.
E) In the case of oral communication, the possibility of distortion of the message decreases.
52) Written communication such as letter writing is characterized by ________.
A) a high degree of potential distortion
B) the speed of transmission and feedback
C) the availability of nonverbal cues
D) its lasting nature
E) minimal time required for transmission and feedback
53) Genepa Corporation manufactures home appliances and other electronic products. Genepa is
planning to introduce a new refrigerator model. The marketing manager at Genepa has developed
a marketing plan for this new product and wants to communicate this plan to all the employees in
the marketing department. Which of the following is most likely to be the best form of
communication for communicating this plan?
A) nonverbal communication
B) oral communication
C) written communication
D) grapevine communication
E) lateral communication
54) Which of the following forms of communication is characterized by the use of only body
movements, intonations, facial expressions, and physical distance to communicate?
A) written communication
B) downward communication
C) nonverbal communication
D) lateral communication
E) upward communication
55) Which of the following modes of communication does not fall under the concept of
nonverbal communication?
A) physical distance
B) personal e-mails
C) intonations
D) facial expressions
E) body movement
56) Which of the following statements is true with regard to nonverbal communication?
A) Nonverbal communication has a high degree of potential distortion.
B) E-mails and memos are examples of nonverbal communication.
C) The importance of nonverbal cues is low as they have no fixed meanings.
D) Level of interest and the perceived status between a sender and a receiver can be studied
through body language.
E) Messages received through oral and nonverbal communication cannot be contradictory to
each other.
57) When writing e-mails, text language is generally considered acceptable.
58) Crossed arms convey a feeling of approachability.
59) What is the difference between videoconferencing and conference calling?
60) Describe the various forms of nonverbal communication.
61) Communicating through e-mail provides ________.
A) a host of nonverbal cues to understand the message better
B) the best means to convey negative information
C) a cheaper alternative to the conventional communication through letters
D) a secure communication link that nobody else can access
E) an option to hold real-time meetings with people in different locations
27
62) Which of the following is not a recommendation to writing e-mails?
A) make the subject line short and topic-related
B) offer a greeting and salutation
C) do not use bullet points
D) always check your spelling
E) reply within 24 hours
63) When you need to gauge the receptivity of a recipient, which type of communication is best?
A) Twitter
B) e-mail
C) traditional letters
D) social media
E) oral communication
64) Which of the following types of electronic communications is used to communicate by
posting status updates, videos, and photos?
A) blogs
B) video conferencing
C) social media websites
D) grapevine
E) e-mails
65) Which of following is true regarding text messaging?
A) They represent the best means to communicate long messages that must be archived.
B) The guidelines for business use of texting are still evolving.
C) They represent a secure mode of communication that cannot be intercepted.
D) Instant messaging is not dependent on the availability of Internet or computers.
E) Text messaging is transmitted primarily via computers.
66) Which of the following is true regarding social networking?
A) Individuals between ten and eighteen years of age are the fastest growing group of users of
Facebook.
B) Many organizations have developed their own in-house social networking applications.
C) The use of social networking sites eliminates cyber loafing at work.
D) Social networking sites are primarily for interpersonal communication and have no business-
related uses.
E) Social networking is a protected activity that cannot be intercepted.
67) E-Way is an electronics company that is developing a new cell phone that will be released in
the market soon. Which of the following, if true, would strengthen the argument that the
company should use social media to promote the new cellphone?
A) E-Way's last two releases received a lot of criticism from consumers.
B) One of E-Way's rival companies had used social media unsuccessfully to advertise its new
product.
C) The production team overshot the budget and the marketing team has low funds.
D) The target consumers for the cellphone are not restricted to any demographic category.
E) The company has a tightly integrated production and distribution mechanism.
68) A(n) ________ is a web site about a single person or company.
A) e-mail account
B) social networking site
C) blog
D) instant messaging portal
E) file transfer protocol
69) When using e-mail in a business setting, you should ________.
A) use an informal writing style
B) use text language
C) avoid bullet points
D) give a greeting
E) reply only when you have a definitive answer
70) Europe has the world's largest number of social media users.
71) Facebook is a hybrid social networking service that allows users to post microblog entries or
tweets to their subscribers about any topic, including work.
72) Sixty-five percent of all remote meetings are done via audio only.
73) Social networking is a tool for prospective employees, hiring managers, and employees.
74) Voice refers to the ability to contribute words of value to the meeting or other forum in the
workplace.
75) Discuss the use of social media websites in business settings.
76) How would you relate the concepts of wheel network and information overload?
77) Explain how the grapevine functions and why it exists in organizational communication.
78) What are the benefits and drawbacks of e-mail?
79) Which of the following communication channels provides the highest information richness?
A) e-mail
B) face-to-face conversations
C) online group discussions
D) voice mail
E) memos and letters
80) Which of the following communication channels provides the lowest information richness?
A) online group discussions
B) face-to-face conversations
C) telephone conversations
D) voice mail
E) reports and bulletins
81) When the middle-level manager of the production department at Wilson Works was laid off,
many employees who worked under him became apprehensive about their job security. They
were aware of the current trend toward laying off employees in the economy. The termination of
their manager combined with the fact that their division had performed only moderately well in
the last two quarters led the employees to believe that they were at a high risk of losing their jobs
as well. Which of the following, if true, would weaken the argument that the production manager
should hold face-to-face meetings to assure the employees in the production division?
A) The employees have serious concerns over job security.
B) Rumors had spread about impending layoffs at Wilson Works.
C) The middle-level manager supervised over five hundred employees.
D) Wilson Works has a strong formal communication network in place.
E) The company has no fixed policy with regard to rightsizing employees.
