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63.
(p. 346) "Why are we spending so much time discussing this? It's very simple and clear," thought Tony, as he
scribbled carelessly during the team meeting. Which of the following types of problem members does Tony
belong to?
64.
(p. 346) During a problem-solving discussion, Todd asked, "Why do we keep discussing these problems when
they never go away? Don't we have a holiday on Friday?" Which of the following types of problem members
does Todd belong to?
65.
(p. 346) Rachel is the last person to contribute anything during team meetings. She tends to shy away from
conversations. Which of the following types of problem members does Rachel most likely belong to?
66.
(p. 348) _____ is the process of taking corrective action in order to meet objectives.
67.
(p. 348) _____ is the process of selecting an alternative course of action that will solve a problem.
68.
(p. 349) A _____ decision maker likes to make quick decisions.
69.
(p. 354) A firm needs novel ideas to make its office eco-friendly. Which of the following techniques should it
use to generate alternative solutions?
70.
(p. 355) The leader of a labor union needs to put together a charter of demands for the upcoming union-
management negotiations through a structured voting method. Which of the following techniques should he use
to generate alternative solutions?
71.
(p. 334) For Work Applications 11-1 through 11-8, recall a specific group to which you belong or have
belonged. If you will be doing Skill-Building Exercise 11-1, do not use your class group for this specific group
now. Does the group agree on, and are members committed to, clear objectives? Explain your answer.
72.
(p. 334) How large is the group? Is the size appropriate? Explain.
73.
(p. 335) List at least three of the team's norms. Identify them as positive or negative. How does the team
enforce these norms?
74.
(p. 335) Is the group cohesive? How does the level of cohesiveness affect the group's performance? Explain
your answers.
75.
(p. 336) List each team member in order by status in the team, including yourself. What are some of the
characteristics that lead to high or low status on the team?
76.
(p. 337) Using your list from Work Application 11-5, identify the major roles played by each group member,
including yourself.
77.
(p. 339) Identify the group's stage of development and the leader's situational supervisory style. Does the leader
use the appropriate style?
78.
(p. 339) What can be done to improve the group's dynamics? Explain.
79.
(p. 345) Recall a specific meeting you attended. Did the group leader plan for the meeting by stating meeting
objectives, identifying participants and their assignments, making an agenda, and stating the date, time, and
place of the meeting? Did the leader provide a written meeting plan to the members prior to the meeting?
Explain your answers and state what you would do differently if you were the leader.
80.
(p. 347) Identify group problem members at a meeting you attended. Was the leader effective in handling
them? What would you have done to make them more productive members? Explain in detail.
81.
(p. 336-337) Many of the TV reality shows have an element of teamwork. However, they often have
members of the teams doing negative things to each other to get ahead. Do you believe that these negative
examples of poor teamwork influence people's behavior in real-life groups? Can you think of any TV shows
that give positive examples of good teamwork?
82.
(p. 333-337) It has been said that the team performance model is too simplistic; group performance is much
more complex. Do you agree with this statement? How can the model be used?
83.
(p. 334-336) What is the difference between a rule and a norm? Do norms help or hurt groups? Is it ethical
to make group members comply with group norms? Can groups stop having norms?
84.
(p. 335-336) It has been said that success breeds cohesiveness, which in turn leads to more success. What
does this mean? How is it supposed to work? Do you agree with the statement?
85.
(p. 335-336) Select a work or sports team to which you belong/have belonged. Which team member (not
the manager or coach) had the highest level of status? Identify the factors that contributed to that person's high
status.
86.
(p. 335-336) The younger generations have been called the "me generation" because they care only about
themselves. Do you agree with this statement? How does putting oneself as number one affect group
performance? Which group role is illustrated through the "me generation" statement?
87.
(p. 339) Team development stages state that most people coming to a new group are enthusiastic, but that with
time they lose some of their morale. What types of things happen in most groups to cause this decline in
morale? Be sure to focus on the components of team structure and team dynamics.
88.
(p. 344-345) Many people complain about meetings. Recall a meeting that you have attended. Do you have
any complaints about it? State whether or not the meeting had each of the four parts of a written meeting plan
(Exhibit 11.5) and whether the meeting included (1) reviewing objectives, (2) covering agenda items, and (3)
summarizing and reviewing assignments. How could the meeting have been improved?
89.
(p. 331-332) What is teamwork? Describe the different types of teams.
90.
(p. 334-335) What is team dynamics? Describe its components.
91.
(p. 338-339) Describe the various stages of group development.
92.
(p. 342-343) What supervisory styles can be used with groups based on their stages of development?
The four situational supervisory styles that can be used with groups based on their stages of development are as
follows:
93.
(p. 344) Explain the areas in which meeting planning is needed.
94.
(p. 345) Explain the parts of a meeting.
95.
(p. 346-347) Describe six problem members and mention a way to handle each of them.
96.
(p. 349) Describe the three decision-making styles.
97.
(p. 352-353) Describe the stages in the creative process.
Fill in the Blank Questions
98.
(p. 333) If any one of the components of a team is weak, performance will suffer; this is called the _____ effect.
99.
(p. 347) The _____ problem member doesn't want to take individual responsibility and do a fair share of the
work.
100.
(p. 349) The _____ decision maker may be viewed as wishy-washy and indecisive.
101.
(p. 350) Using the decision-making model helps us be more rational and focus our intuitive judgment, which is
called _____.
102.
(p. 354) _____ is the process of generating novel alternatives through role-playing and fantasizing.
103.
(p. 354-355) A(n) _____ is a cooperative attempt to develop a solution acceptable to all employees, rather
than a competitive battle in which a solution is forced on some members of the group.
104.
(p. 354) _____ is the process of generating and evaluating alternatives through a structured voting method.
105.
(p. 355) The _____ polls a group through a series of anonymous questionnaires.
106.
(p. 355) _____ occurs when the group's solution to a problem or opportunity is superior to all individuals'.
107.
(p. 356) In _____ power-distance cultures, where more autocratic decisions are made, participation is not as
acceptable.
