1.
(p. 331) Informal groups develop spontaneously when members get together voluntarily because of similar
interests.
2.
(p. 331) Being a member of a task group is in addition to one’s job in a functional group.
3.
(p. 331) The ad hoc committee is a formal, ongoing team that often has rotating members.
4.
(p. 331) The standing committee is a formal, temporary team that disbands when its purpose is accomplished.
5.
(p. 333) The team performance model states that a team‘s performance is based on its structure, dynamics, and
stage of development.
6.
(p. 334) Group cohesiveness refers to the patterns of interactions that emerge as groups develop.
7.
(p. 335) The more desirable group membership is, the more willing the members are to behave according to the
team’s norms.
8.
(p. 336) Norms are shared expectations of how group members will fulfill the requirements of their position.
9.
(p. 336) People often have multiple roles within the same position.
10.
(p. 336) The group’s maintenance roles are the things group members do and say that directly aid in the
accomplishment of its objectives.
11.
(p. 338) The forming stage of team development is characterized by low development level, high commitment,
and low competence.
12.
(p. 338) When people first form a group, they tend to come to the group with a low commitment to the group.
13.
(p. 338) The storming stage of group development is characterized by moderate development level, lower
commitment, and some competence.
14.
(p. 338) The resolution stage of group development is characterized by outstanding development level, high
commitment, and high competence.
15.
(p. 342) The first group development stage, characterized by low development, high commitment, and low
competence, uses the autocratic supervisory style.
16.
(p. 346) The social loafer distracts the team from the agenda items and often likes to complain and criticize.
17.
(p. 348) Decision making is the process of selecting an alternative course of action that will solve a problem.
18.
(p. 349) A reflexive decision maker procrastinates and wastes valuable time and other resources and loses out on
opportunities.
19.
(p. 351) The devil’s advocate technique requires the individual to explain and defend his or her position before
the group.
20.
(p. 353) Synectics is the process of suggesting many alternatives, without evaluation, to solve a problem.
21.
(p. 331) _____ develop spontaneously when members get together voluntarily because of similar interests.
22.
(p. 331) _____ are formal, ongoing teams that consist of managers and their employees.
23.
(p. 331) A(n) _____ is a formal, temporary team that disbands when its purpose is accomplished.
24.
(p. 331) A(n) _____ is a formal, ongoing team that often has rotating members.
25.
(p. 332) _____ allows team members of any size to edit a document at the same time, or in sequence.
26.
(p. 333) _____ is a function of team structure + team dynamics + team development stage.
27.
(p. 334) _____ refers to the patterns of interactions that emerge as groups develop.
28.
(p. 334) _____ are a group’s shared expectations of its members’ behavior.
29.
(p. 335) Group _____ is the attractiveness and closeness group members have for one another and for a group.
30.
(p. 335) Which of the following groups is most likely to have the lowest level of productivity?
31.
(p. 335) Which of the following groups is most likely to have intermediate levels of productivity?
32.
(p. 335) Which of the following groups is most likely to have the highest level of productivity?
33.
(p. 334) “Our group members do not share any racial jokes or talk negatively about any race.” Which of the
following components of group dynamics does this statement represent?
34.
(p. 335) “Our group members get along very well. Sometimes we get together on weekends too.” Which of the
following components of group dynamics does this statement represent?
35.
(p. 334) “Looking at the work pressure we are subjected to, I think we need to get a few extra pairs of hands.”
Which of the following components of group dynamics does this statement represent?
36.
(p. 335) Status _____ is the acceptance and satisfaction members receive from their group status.
37.
(p. 336) _____ are shared expectations of how group members will fulfill the requirements of their position.
38.
(p. 336) A group’s _____ are the things group members do and say that directly aid in the accomplishment of its
objectives.
39.
(p. 336) Which of the following are task roles?
40.
(p. 336) “Take this thing apart. It is not what the customer asked for.” Which of the following group roles does
this statement represent?
41.
(p. 336) “The objective is to cut cost by 10 percent.” Which of the following roles does this statement
represent?
42.
(p. 336) A group’s _____ are the things group members do and say to develop and sustain group dynamics.
43.
(p. 336) A group’s _____ are the things group members do and say to meet their own needs or objectives at the
expense of the team.
44.
(p. 336) “Hang in there. You can do it!” Which of the following roles does this statement represent?
45.
(p. 336) “Most of the ideas in the report were mine; put my name first.” Which of the following roles does this
statement represent?
46.
(p. 338) Which of the following stages of group development is characterized by low development level, high
commitment, and low competence?
47.
(p. 338) Which of the following is a characteristic of the forming stage of group development?
48.
(p. 338) You have taken over as the new manager of a department. The employees are interested in doing their
work well and have potential. However, because they have not worked together, they do not have the
competence to achieve the given tasks. From this information, we can say that the group is in the _____ stage of
team development.
49.
(p. 338-339) “My team members are having some problems getting along. They are highly committed and
are putting in a lot of effort but still do not have the competence to achieve the allotted tasks.” From the
information in the statement, we can say that the team is in the _____ stage of team development.
50.
(p. 338) Which of the following stages of group development is characterized by moderate development level,
lower commitment, and some competence?
51.
(p. 338) Which of the following is a characteristic of the resolution stage of group development?
52.
(p. 338) The _____ stage of team development is characterized by outstanding development level, high
commitment, and high competence.
53.
(p. 338-339) Joseph’s team members are having problems getting along. They doubt the productivity of the
team. Although they have some competence, they aren’t too happy with the team and like to complain. From
this information, we can say that the team is in the _____ stage of team development.
54.
(p. 338-339) “The members of my team seem more at ease with one another now. Some of them are
dedicated to the tasks given to them, and a group structure with acceptable norms and cohesiveness is
developing.” From the information in the statement, we can say that the team is in the _____ stage of team
development.
55.
(p. 338-339) “My team is doing very well. The members have excellent skills and they get along very
well.” Which of the following stages of team development is this team in?
56.
(p. 342) Which of the following supervisory styles is used during the first stage of group development?
57.
(p. 342-343) The group development stage 2, dissatisfaction—moderate development (lower
commitment/some competence), uses the _____ supervisory style.
58.
(p. 343) Which of the following supervisory styles is used during the resolution stage of group development?
59.
(p. 343) Which of the following stages of group development uses the laissez-faire supervisory style?
60.
(p. 342) You have taken over as the new manager of a department. The employees are interested in doing their
work well and have potential. However, they do not have the competence to achieve the allotted tasks because
they have not worked together before. Which of the following supervisory styles would be most appropriate in
this stage of group development?
61.
(p. 343) Your department is one of the top producers in the company. The members work as a team even in the
absence of your supervision. However, lately you have realized that there is a conflict within the department.
Nevertheless, performance has not dropped due to the conflict. From this information, we can say that the
department is in the _____ stage of group development.
62.
(p. 343) Your department is one of the top producers in the company. The members work as a team even in the
absence of your supervision. However, lately you have realized there is a conflict within the department, but
performance has not dropped due to the conflict. Which of the following supervisory styles would be most
appropriate for this stage?