Chapter 10 Conflict Management and Negotiations
Objective Quiz Questions Name
Section/Score
TRUE/FALSE
______ 1. Interpersonal conflict deals with competing values, interests, and priorities within
the individual.
______ 2. C-type conflict improves overall team effectiveness.
______ 3. Conflict is more likely to occur when performance is evaluated at a macro level.
______ 4. Cooperative conflict theory deals with how people in a team, group, or
organization believe their goals are related.
______ 5. Conflict can improve team effectiveness.
______ 6. Interpersonal conflict is often a function of the degree of interdependence
between individuals or work units.
______ 7. Effective team members view conflict negatively.
______ 8. Soft negotiation is characterized by a desire to avoid personal conflict.
______ 9. C-type conflict refers to substantive conflict.
______ 10. Principled negotiations are those that take place under the scrutiny of a
“principal.”
______ 11. C-type conflicts emerge when A-type conflicts are corrupted.
______ 12. It is often the case that among senior management teams, conflict fails to occur.
______ 13. There is an underlying assumption in the move to team-based management that
teams will increase organizational productivity.
______ 14. It is best to avoid bargaining over positions.
______ 15. Employees’ views of organizational goals as cooperative or competitive affect
how employees treat each other.
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Chapter 10 Conflict Management and Negotiations
MULTIPLE CHOICE
______ 1. In intense conflicts, people tend to:
a. expend considerable emotional capital
b. experience social and emotional separation
c. have reduced motivation levels
d. all of the above
e. none of the above
______ 2. Conflict is constructive when:
a. people grow positively from the conflict
b. conflict provides a win-win solution
c. involvement is increased for everyone affected by the conflict
d. all of the above
______ 3. When people believe their goals are compatible with those of others:
a. they believe that when others succeed they succeed
b. they believe when they succeed others lose
c. they believe when they lose others succeed
d. none of the above
______ 4. Cooperative conflict is characterized by all of the following EXCEPT:
a. a climate of trust
b. increased stress
c. information sharing
d. higher quality reasoning
______ 5. Team involvement has the potential to:
a. enhance decision-making
b. build consensus
c. provide a cooperative culture
d. all of the above
______ 6. Conflict in the organization over personalized, individually-oriented matters are
characteristics of:
a. C-type conflict
b. A-type conflict
c. H-type conflict
d. none of the above
______ 7. The “conflict paradox” refers to the fact that:
a. conflict is beneficial and harmful to team effectiveness
b. interaction processes are hampered during conflict
c. conflict strategies are reciprocal
d. none of the above
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Chapter 10 Conflict Management and Negotiations
______ 8. Managing C-type conflict means avoiding all of the following EXCEPT:
a. unfocused activity
b. too much group awareness
c. closed communication
d. none of the above—i.e., all are involved in managing C-type conflict
______ 9. Principled negotiation involves all of the following EXCEPT:
a. agreeing to subjective standards at the outset
b. focusing on interests
c. separating people from the problem
d. generating options for mutual gain
______ 10. Hard negotiation refers to:
a. the fact that negotiation is often difficult
b. situations where one person must lose for the other to win
c. the desire to avoid personal conflict
d. none of the above
______ 11. Lack of conflict in TMTs has been attributed to all of the following EXCEPT:
a. groupthink
b. ignorance of the viewpoints of others
c. lack of conviction about one’s own opinions
d. group diversity
______ 12. A-type conflict:
a. focuses on substantive issues
b. is a natural part of a properly functioning team
c. emerges when C-type conflicts are corrupted
d. none of the above
______ 13. Conflict is destructive when:
a. it is C-type conflict
b. the problem is not resolved
c. team cohesiveness is increased
d. none of the above
______ 14. In conflict management, it is best to:
a. assume you must manage conflict alone
b. assume you opponent alone must change
c. let the other person make the first move
d. all of the above
e. none of the above
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Chapter 10
______ 15. Conflict is:
a. a natural, healthy part of any organization
b. painful when not managed productively
c. both a and b above
d. none of the above
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Conflict Management
Chapter 10 Conflict Management
Objective Quiz Answers
TRUE/FALSE MULTIPLE CHOICE