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Student name:__________
1) What is the difference between a work group and a team? Give an example of each.
2) Explain the difference between an interest group and a friendship group.
3) Describe the stages of group formation.
4) What is the impact of self-managed teams on the relative importance of leadership?
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5) Describe the relation between group norms, group cohesiveness, and performance?
6) Your team is approaching a very important decision. What is groupthink and what steps
should be considered to prevent groupthink?
7) What criteria are appropriate for assessing group effectiveness?
8) What are the key differences between R&D and problem-solving teams?
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9) Why is it very likely that virtual work arrangements (teams, offices, telework) are here to
stay?
10) What factors are important to team success?
11) Identify the attributes desirable in team members.
12) _______________ distinguishes groups and teams.
A) Depth of commitment
B) Size (groups are typically limited in size)
C) Scope of activities
D) The presence of a formally appointed leader
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13) Which of the following characteristics applies to formal work groups but not teams?
A) Accountability
B) Common goals
C) Varied mix skill levels
D) Consists of two or more individuals
14) Which of the following is not one of the minimal requirements for a group to exist?
A) There must be two or more individuals
B) There must be some form of exchange or communication between these individuals
C) There must be a formal leader
D) They must be attempting to accomplish a common goal
15) A(n) _______________ is specified by the organization chart and is made up of the
subordinates who report directly to a given supervisor.
A) task group
B) interest group
C) command group
D) team
16) Employees grouping together to present a unified front to management for more benefits
and waitresses “pooling” their tips are examples of ____________.
A) task groups
B) interest groups
C) command groups
D) teams
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17) Mike organizes a group of students upset over the food selection in the cafeteria. He
assigns times for students to stand in the student union to protest the limited selection of food
items. He publically states that the group will not disband until the task of having pizza at every
meal period is accomplished. This is an example of a(n) _____________.
A) task group
B) interest group
C) command group
D) team
18) _______________ needs may be met by joining a high-status or prestige group in which
membership is hard to obtain.
A) Social
B) Security
C) Esteem
D) Economic
19) _______________ needs can be satisfied through groups that provide for interaction
among team members.
A) Esteem
B) Social
C) Power
D) Problem-solving
20) The group development stage of _______________ is characterized by uncertainty about
the purpose, structure, and leadership of the group.
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A) forming
B) storming
C) norming
D) performing
21) The more diverse a group is, the more difficult and time consuming it is to maneuver
through the _______________ stage.
A) forming
B) storming
C) norming
D) performing
22) Generally, the _______________ stage of group development is complete when
individuals begin to view themselves as part of a group.
A) forming
B) storming
C) norming
D) performing
23) A particularly important part of the _______________ stage of group development
involves a redefinition of the group’s specific tasks and overall goals.
A) forming
B) storming
C) norming
D) performing
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24) By design, many groups never experience the _______________ stage of development.
A) forming
B) storming
C) norming
D) adjourning
25) During the _______________ stage, the group structure is set, the roles of each member
are understood and accepted, and the group focuses its energies and efforts on accomplishing the
tasks it has accepted.
A) forming
B) storming
C) norming
D) performing
26) The _______________ stage of group development can be marked by very positive
emotions centering on successful task accomplishment, but it can also be a source of feelings of
loss.
A) forming
B) norming
C) performing
D) adjourning
27) _______________ may be a common characteristic of the members of a homogeneous
group.
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A) Demographics (age, race, gender, education, etc.)
B) Personality
C) Skills and abilities
D) All of the choices are correct.
28) Status and _______________ are so similar that the terms are often used interchangeably.
A) position
B) pay
C) power
D) persona
29) The _________ role is the set of behaviors that a person in a position believes he or she
should enact.
A) expected
B) perceived
C) envisioned
D) organizational
30) There are multiple roles associated with a position. The ____________ role is the
behavior that a person actually carries out.
A) actual
B) affected
C) effective
D) enacted
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31) In work groups, the most common norm relates to _______________.
A) personality
B) relationships
C) productivity
D) quality
32) The person who becomes an informal group leader generally is viewed as
_______________.
A) a respected and high-status member
B) someone who embodies the values of the group
C) someone who helps the group accomplish its goals
D) All of the choices are correct.
33) If a group is highly cohesive but has goals that are not congruent with those of the formal
organization, then group behavior will probably be considered _______________ by the
sponsoring organization.
A) positive
B) neutral
C) negative
D) dangerous
34) _______________ is a known source of attraction to a particular group.
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A) Clearly specified goals that are compatible with group members
B) A charismatic leader
C) A positive group reputation
D) All of the choices are correct.
35) All of the following are strategies for increasing group cohesion except:
A) Physically locating the group closer to other groups
B) Inducing agreement on group goals
C) Making the group more homogeneous
D) Allocating rewards to the group, not individuals
36) The degree of cohesiveness in a group _______________.
A) has positive effects on performance
B) has negative effects on performance
C) can have either positive or negative effects on performance
D) typically is not related to performance
37) Groups suffering from groupthink display all of the following characteristics except:
A) An illusion of vulnerability
B) A tendency to moralize
C) Pressure to conform
D) Opposing ideas dismissed
38) _______________ developed the concept of “groupthink.”
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A) Drucker
B) Janis
C) Taylor
D) Hawthorn
39) Which of the following group characteristics is not typically associated with the
occurrence of groupthink?
A) Feeling of unanimity
B) Pressure to individually contribute
C) Illusion of invulnerability
D) Opposing ideas dismissed
40) The ___________ is specified by the organization chart and is made up of the
subordinates who report directly to a given supervisor while a ___________ comprises the
employees who work together to complete a particular task or project.
A) formal team; functional group
B) task group; command group
C) command group; task group
D) R&D Group; skunkworks
41) All of the following are ways to guard against groupthink except:
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A) Encourage members to state objections and doubts
B) Break into subgroups to work on the same problem, then share proposed solutions
with the group
C) Assign a team member to play devil’s advocate
D) Encourage objections by having the group leader endorse a particular course of
action
42) The phenomenal success of Microsoft Corporation is attributed in part to its extensive use
of software re-search and development _____________.
A) groups
B) teams
C) collectives
D) skunkworks
43) In the context of teams, the acronym SMT refers to ____ teams.
A) single member
B) selective membership
C) self-managed
D) serial-methods
44) Quality circles usually have _______________ members.
A) 1 to 5
B) 5 to 10
C) 6 to 12
D) 15 or more
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45) _______________ teams are formed specifically to deal with problems.
A) Mission
B) Problem-solving
C) Quest
D) Consignment
46) The members of a _______________ team seldom meet face to face.
A) virtual
B) cross-functional
C) problem-solving
D) self-managed
47) The “standard classification system” lists ______ different types of teams.
A) three
B) four
C) five
D) There is no standard classification system for describing different types of teams.
48) The efficient and successful use of technology is critically important to the success of
_______________ teams.
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A) self-managed
B) problem-solving
C) cross-functional
D) virtual
49) Those charged with leading _______________ teams must be willing to permit a great
deal of autonomy and decision-making independence.
A) virtual
B) cross-functional
C) problem-solving
D) quest
50) Virtual teams with the highest levels of trust displayed all of the following traits except:
A) Members began their interactions with nonwork, social interactions
B) Each member had a set of clear task roles
C) All team members demonstrated positive attitudes
D) Team members interacted in off-the-job social activities
51) Be permitting employees to telecommute companies have saved costs through
___________.
A) lower turnover
B) higher productivity
C) reduced real estate costs
D) All of the above.
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52) Before implementing self-managed teams, organizations should be certain that such
teams are consistent with the organization’s:
A) Business requirements
B) Values and goals
C) Competencies
D) All of the choices are correct.
53) Once implemented, the success of self-managed teams depends on all of the following
except:
A) management commitment
B) receptivity to change
C) employee trust in management
D) team member diversity
54) In some organizations, R&D teams have been set up to expedite innovation and creative
new product design. Originally coined by a Lockheed engineer during World War II, such
groups are referred to as:
A) Stinkworks
B) Skunkworks
C) Stenchworks
D) Scentworks
55) The text examines four things that are particularly important when it comes to developing
effective teams: training, communications, empowerment, and _______________.
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A) skill sets
B) education
C) management
D) rewards
56) _____________ refers to a secretive research and development project that operates
outside of normal company operations to create innovative products.
A) Tiger team
B) Skunkworks
C) Salamander factories
D) Zebra divisions
57) The failure of many teams can be traced directly to management’s unwillingness to share:
A) training materials
B) team members
C) information
D) responsibility
58) According to the text, perhaps the most important characteristic of a good team member
is _______________.
A) being open-minded
B) having emotional stability
C) having trust
D) having good conflict resolution skills
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59) Research indicates that all of the following skills are highly desirable if team members
are to be effective except:
A) An inquisitive nature
B) Open-mindedness
C) Communication skills
D) Conflict resolution skills
60) Sometimes teams are given too much authority. This is particularly dangerous in the
_______________ stages of team involvement.
A) early
B) mature
C) late
D) All of the above
61) The reward system in most organizations is _______________ based.
A) seniority
B) sales
C) individually
D) team
62) Name the three minimum requirements that must be met for a group to exist.
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63) What is an “informal” group? Provide a school example of such a group.
64) What does “proximity” mean, as it relates to groups and teams?
65) How can groups satisfy esteem needs?
66) Proximity and attraction are two reasons people form groups. How are the two related?
67) List the stages of group development.
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68) Why is it important to understand the group development process?
69) What is the relationship between group composition and performance?
70) How is status assigned to a position?
71) What are norms?
72) Why do groups have norms?
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73) What is the relationship between cohesiveness of a work group and conformity to group
norms?
74) How are teams classified?
75) What is a cross functional team?
76) While teams share a culture, a set of rituals and processes, typically they do not share a
philosophy in working together.
⊚ true
⊚ false
77) The interaction between group members must include face-to-face verbal exchanges.
⊚ true
⊚ false
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78) If there is no common goal or purpose, there is no group.
⊚ true
⊚ false
79) The authority relationship between a senior nurse and her subordinates is an example of a
task group.
⊚ true
⊚ false
80) The objectives of interest groups are closely related to those of the organization.
⊚ true
⊚ false
81) Proximity makes it easier to determine areas of common attraction.
⊚ true
⊚ false
82) In many cases, groups form because individuals believe they can derive greater economic
benefits from their jobs if they organize.
⊚ true
⊚ false
83) It is essential that conflict is suppressed during the storming stage.
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⊚ true
⊚ false
84) Factors that may influence the pattern of group development include the environment in
which the group operates and group members’ awareness of time and deadlines.
⊚ true
⊚ false
85) All else being equal, homogenous groups are less likely to be cohesive than
heterogeneous ones.
⊚ true
⊚ false
86) The enacted role is the set of behaviors that a person in a position believes he or she
should enact.
⊚ true
⊚ false
87) Group norms are formed only with respect to things that have significance for the group.
⊚ true
⊚ false
88) Group norms must be formally stated in order to be known by all group members.
⊚ true
⊚ false
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89) Research indicates that persons of high intelligence are more likely to conform to group
norms than less intelligent individuals.
⊚ true
⊚ false
90) Authoritarian personality types conform less to group norms than do non-authoritarians.
⊚ true
⊚ false
91) As it expected in a society in general, cultures with a more collective tradition may place
less emphasis on the group and on conformity with norms than might cultures with a more
individualistic orientation.
⊚ true
⊚ false
92) The degree of conformity with group norms can be influenced by cultural factors.
⊚ true
⊚ false
93) By definition a “formal” groups are created to facilitate the accomplishment of an
organization’s goals and as such, they always have an organizationally sanctioned formal leader.
⊚ true
⊚ false
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94) The term “groupthink” was coined to communicate a highly effective group that thinks as
one mind.
⊚ true
⊚ false
95) In general, as the cohesiveness of a work group increases, the level of conformity to
group norms decreases.
⊚ true
⊚ false
96) It is possible to have low group cohesiveness even when the member’s goals agree with
those of the formal organization.
⊚ true
⊚ false
97) Some researchers believe that the “go/no go” decision to launch the doomed space shuttle
Challenger was influenced by groupthink.
⊚ true
⊚ false
98) While there are issues regarding conforming to national culture, SMTs are currently
taken to be the universally most effective form of organization. They have been successful in
virtually every organization that has implemented them.
⊚ true
⊚ false
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99) Highly cohesive formal groups may, by definition, also be cross classified as “friendship”
groups.
⊚ true
⊚ false
100) Giving teams the leeway to develop their own work procedures can help promote their
success.
⊚ true
⊚ false
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Answer Key
Test name: chapter 10
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