Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
Chapter 10: Training and Development
Test Bank
Multiple Choice
1. A firm’s knowledge assets are called its ______.
A. organizational culture
B. collaborative technologies
C. human capital
D. blended learning
2. ______ is/are defined as the process of assimilating new knowledge and skills in
consequence of experience or practice, which will bring about relatively permanent
changes in behavior.
A. Competencies
B. Learning
C. Knowledge
D. Training
3. According to Peter Senge’s book, which of the following is considered the “fifth
discipline?”
A. shared visions
B. mental models
C. systems thinking
D. team learning
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
4. Which of the following is the first step of the systems model of training and
development?
A. identifying training and development needs
B. design training and development solutions
C. evaluate training and development effectiveness
D. implement training and development solutions
5. ______ essentially consists of five separate activities, which are the acquisition,
documentation, transfer, creation, and application of knowledge.
A. A learning management system
B. Performance management
C. Knowledge management
D. Training management
6. According to Argyris and Schon’s (1978) three-level model of organizational learning,
which level of learning is best described as “questioning the suitability of norms,
practices, policies, and procedures that define performance standards?”
A. single-loop learning
B. double-loop learning
C. triple-loop learning
D. quadruple-loop learning
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
7. Which of the following is the last step of the systems model of training and
development?
A. identifying training and development needs
B. design training and development solutions
C. evaluate training and development effectiveness
D. implement training and development solutions
8. Which of the following has been found to be positively related to learner control?
A. learner satisfaction
B. learning
C. transfer
D. none of these
9. Russ-Eft and Preskill (2005) highlight critical factors in HR development evaluation
that complicate the assessment of training outcomes. Which of the following is a critical
factor?
A. Evaluation occurs within a complex, dynamic, and variable environment.
B. Evaluation is essentially a political activity.
C. Evaluation ought to be purposeful, planned, and systematic.
D. All of these
10. Which of the following should not be part of an implementation plan?
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
A. the resources required
B. How the training will be evaluated.
C. Who should facilitate the training.
D. The period within which the training should occur.
11. According to the systems model of T&D, organizations ought to formulate an
implementation plan that should specify which of the following?
A. the resources required
B. How the training should be carried out.
C. Who should facilitate the training.
D. All of these
12. ______ refers to the planned acquisition of knowledge, skills, and abilities (KSA) to
carry out a specific task or job in a vocational setting.
A. Education
B. Training
C. Development
D. Learning
13. ______ is considered a continuous process of systematic advancement, of
“becoming increasingly more complex, more elaborate and differentiated, by virtue of
learning and maturation.”
A. Education
B. Training
C. Development
D. Learning
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
14. ______ is an umbrella term and broadly refers to any learning facilitated using
electronic means.
A. Audio learning
B. Video Learning
C. Satellite Learning
True/False
1. A learning content management system (LCMS) can be used to store and develop
T&D content, such as multimedia files, templates for training courses, or assignments.
2. Human capital is considered a key source of competitive advantage.
3. The manner in which adults learn and are motivated to learn differs fundamentally
from the ways in which children and adolescents learn.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
4. ”Learning organizations” and “organizational learning” are synonyms.
5. The costs involved in training are difficult to establish.
6. It is crucially important to use evaluation data to make decisions on future training
initiatives.
7. Transfer of training is critically dependent on the organizational climate that supports
the training transfer.
8. Blended learning in workplace training is effective for all learners.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
9. The approach of combining e-learning methods with traditional face-to-face methods
is referred to as blended learning.
10. Collaboration and communication in groupware context may be synchronous or
asynchronous.
11. E-learning is an umbrella term and broadly refers to any learning facilitated using
electronic means.
12. Off-the-job training and on-the-job training typically cost around the same for an
organization to administer.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
13. Individuals tend to have similar learning styles.
14. A learning activity can be considered successful if it leads to transfer of learning, as
well as a noticeable and permanent change in behavior in the trainees.
15. It is easy for an organization to become a learning organization.
Essay
1. Please briefly explain what is meant by transfer of training.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
2. Please list and briefly describe the five interrelated disciplines that were suggested by
Peter Senge that organizations should cultivate among their employees to engender
learning and success.
3. There are many advantages associated with the utilization of e-learning. Please
briefly describe five advantages associated with e-learning.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
4. There are many disadvantages associated with the utilization of e-learning. Please
briefly describe five disadvantages.
5. What are the two broad categories of T & D methods and what are their advantages
and disadvantages?
6. Explain the first step of the systems model of training and development and the role
of HRIS in this step.
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
7. Which is easier to estimate: the costs of training or the benefits of training?
8. What issues might arise as a result of the implementation of HRIS T&D application?
Johnson, Human Resource Information Systems, 5e
SAGE Publishing, 2021
9. Explain why it is important for organizations to evaluate training and development.