Chapter 10 – Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges
Chapter 10
Multiple Choice
1. The Cedian government’s employment agency and the steel industry’s trade groups work
along with the local colleges and universities to help match the skills of employees that
local employers require. This arrangement is typically known as _____.
a. learning organization
b. limited partnership
c. sector partnership
d. knowledge organization
2. The cornerstone of the _____ system is One-Stop service delivery, which unifies numerous
training, education, and employment programs into a single, customer-friendly system in
each community.
a. workforce investment
b. school-to-work opportunities
c. dual-career-path
d. social security
3. Which of the following is true about lifelong learning accounts (LiLAs)?
a. If an employee leaves the company, the employer will own the account.
b. Employees do not make any contributions to these accounts.
c. Employers will receive a 25 percent tax credit on their contributions to these accounts.
d. Employees can use these accounts to learn skills that are only related to their jobs.
4. A legal action against a company will be invalid when:
a. employees incur injuries during training conducted by the company.
b. employees incur injuries or damages in training conducted by a vendor or consultant.
c. the company uses small amounts of copyrighted material as per the fair use doctrine or
standards.
d. decisions about training and development opportunities are made on the basis of age.
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5.Which of the following is considered as discrimination based on disability?
a. Providing a disabled person with the option of paying a part of the cost that causes
undue hardship in setting up reasonable accommodation
b. Modifying instructional or training media based on the disability of an individual
c. Adjusting training policies and providing disabled trainees with readers or interpreters
d. Excluding a person with a disability from training in relation to a function that may be
performed in the job but does not have to be performed by all persons
6. Which of the following is a characteristic associated with the long-term success of diversity
programs?
a. Diversity programs are evaluated using metrics such as sales and promotion rates.
b. Managers and demographic groups are blamed for problems.
c. Manager involvement in diversity programs is optional and not mandatory.
d. Diversity programs are seen as one-shot programs.
7. The _____ refers to a barrier to advancement to higher-level jobs in the company that
adversely affects women and minorities.
a. mum effect
b. funnel effect
c. glass ceiling
d. spiral career path
8. An expatriate is an employee:
a. working as a spy in a competitor’s company.
b. who has been headhunted from a firm to join another company.
c. who works in a country other than his or her country of origin.
d. working for a multinational company in his home country.
9. The best way to provide cross-cultural training for international assignments with a high
level of cultural and job novelty that require a good deal of interpersonal interaction with
host nationals is through:
a. standard lecture method.
b. group-building method.
c. self-paced learning.
Chapter 10 – Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges
d. presentation method.
10. Which of the following causes overseas assignments to fail?
a. Including an employee’s family in orientation programs
b. Employees’ high levels of tolerance of ambiguity and sensitivity to cultural differences
c. Asking employees to self-manage the repatriation process
d. Emphasizing on developing employees’ technical skills over cross-cultural preparation
11. _____ prepares expatriates for return to the parent company and home country from the
foreign assignment.
a. Repatriation
b. Immigration
c. Emigration
d. Inpatriation
12. Which of the following is true of repatriation?
a. Employees are guaranteed a higher standard of living in their home country than the
host country when they return after the completion of the foreign assignment.
b. Employees may leave the company if the assignments given to them upon returning to
their home country have less responsibility.
c. Expatriates experience no stress and anxiety when they return to their home country
after the completion of foreign assignments.
d. Employees should not be asked to self-manage the repatriation process.
13. _____ refer to employees who have an assignment to manage an operation abroad without
being located permanently in that country.
a. Virtual expatriates
b. Market mavens
c. Offshore employees
d. Intrapreneurial employees
Chapter 10 – Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges
14. Which of the following is a disadvantage of virtual expatriates?
a. They expose the family to the culture shock of an overseas move.
b. They are more expensive than traditional expatriates.
c. They lack a strong personal relationship with local employees.
d. They have no interactions with the home office.
15. The establishment stage of an employee’s career involves:
a. pursuing the type of education and training an employee needs.
b. finding employment, achieving more responsibility, and financial success.
c. a self-assessment of the employee’s interests, values, and work preferences.
d. being perceived as someone with many years of experience and job knowledge.
16. In the _____ stage of employees’ careers, individuals are concerned with keeping their
skills up to date and being perceived as someone who is still contributing to the company.
a. exploration
b. decline
c. establishment
d. maintenance
17. _____ refers to having two employees divide the hours, the responsibilities, and the
benefits of a full-time job.
a. Job rotation
b. Job sharing
c. Job enlargement
d. Job shadowing
18. _____ involves changing one’s major work activity after having been established in a
specific field.
a. Job repositioning
b. Job novelty
c. Career recycling
d. Telecommuting
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19. _____ refers to employees changing jobs, usually between companies, every two to three
years.
a. Job hopping
b. Job rotation
c. Job migration
d. Job shadowing
20. Which of the following is a disadvantage of job hopping?
a. Job hopping makes it difficult for a company to downsize if necessary.
b. Job hopping makes it difficult to sustain continuity in employee-customer relationships.
c. Job hopping reduces a company’s opportunity to hire employees with a variety of
experiences.
d. Hiring employees who job hop decreases the company’s flexibility and adaptability.
21. The _____ Act makes it easier for veterans to find employment when they return from
previous jobs.
a. Workforce Investment
b. Age Discrimination in Employment
c. Equal Employment Opportunity
d. Uniformed Services Employment and Reemployment
22. _____ is a way to reduce head count (the number of employees) and lower labor costs.
a. Offering an early retirement plan
b. Encouraging flextime
c. Job hopping
d. Compressing the workweek
23. _____ involves employees transitioning from full-time employment to full-time retirement
by working part-time.
a. Compressed retirement
b. Early retirement
c. Phased retirement
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d. Golden parachute retirement
24. Which of the following involves employees leaving a job and a work role and making a
transition into life without work?
a. Retirement
b. Retrenchment
c. Retreatment
d. Recycling
25. Which of the following is true of early retirement programs?
a. Early retirement programs are part of a company’s strategy to lay off employees.
b. Eligibility for early retirement is usually based on age and years of service.
c. It is good to exclude the early retirement program from the employee benefit plan.
d. It is mandatory for the chosen employees to accept early retirement, that is, it is
involuntary.
True/ False
1. Sector partnerships focus on jobs that require more than a four-year college degree.
a. True
b. False
2. Through sector partnerships, workforce skill needs can be met faster than if individual
employers worked alone.
a. True
b. False
3. Federal laws require companies in the gaming industry, such as casinos, to train employees
to report suspicious activity.
a. True
b. False
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4. Injuries incurred by employees during any employment-related activity such as training
does not result in a legal action.
a. True
b. False
5. Copyrights protect the ideas that a material contains.
a. True
b. False
6. Companies can deduct the cost of training provided to employees as a business expense.
a. True
b. False
7. Managing diversity may require changing the company culture.
a. True
b. False
8. The glass ceiling facilitates women and minorities to advance to higher levels of the
organization.
a. True
b. False
9. It is important for companies to place more emphasis on developing employees’ technical
skills than on preparing them to work within other cultures.
a. True
b. False
Chapter 10 – Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges
10. Expatriates and their families are likely to experience high levels of stress and anxiety
when they return from foreign assignments.
a. True
b. False
11. Virtual expatriates are more expensive than traditional expatriates.
a. True
b. False
12. Millennials and Gen Xers are more used to change and job insecurity than baby boomers.
a. True
b. False
13. The individual contributor career path is used to satisfy poor performers who have no
managerial potential.
a. True
b. False
14. Career recycling is limited to older employees who are nearing retirement.
a. True
b. False
15. Job hopping is extremely prevalent in high-technology industries.
a. True
b. False
Chapter 10 – Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges
16. Companies typically devote more resources to outplacing employees who have lost their
jobs than to employees who remain.
a. True
b. False
17. Companies need to ensure that the older employees are kept away from new technology or
learning new skills.
a. True
b. False
18. Preretirement socialization helps employees avoid being forced to return to work because
of poor financial planning.
a. True
b. False
19. The use of phased retirement plans is complicated by regulations regarding taxation of
retirement benefits.
a. True
b. False
20. Delayed retirement is disappointing for companies, particularly those in knowledge-based
industries.
a. True
b. False
Chapter 10 – Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges
Short Answer/Essay
1. List the training-related situations that may result in legal action.
2. What does diversity training mean and what are its goals?
3. What should companies do in order to melt the glass ceiling?
Chapter 10 – Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges
4. What are the challenges with the use of work-life balance policies?
5. What should companies do in order to prepare employees for layoffs and to reduce their
potential negative effects?