Organizational Behavior, 18e (Robbins)
Chapter 10 Understanding Work Teams
1) The current popularity of teams can be attributed to the fact that ________.
A) they outperform individuals
B) they represent a better way to use employee talents
C) they reduce the need for coordination and supervision
D) they aid in the performance of simple tasks that do not require diverse inputs
E) they strengthen the worth of individual team players over the team
2) Teams are an effective way to democratize organizations and increase employee involvement.
3) Teams and traditional departments have the same level of flexibility and responsiveness to
external changes.
4) Which of the following statements best defines a work group?
A) A work group performs at a level greater than the sum of its inputs from individual members.
B) A work group interacts primarily to share information, rather than to engage in work that
requires joint effort.
C) A work group consists of members who work together and generate positive synergy through
coordinated effort.
D) A work group consists of members having complementary skills that are applied in a
coordinated fashion to the task at hand.
E) A work group involves individual and mutual accountability regarding results and outcomes.
5) Work groups are characterized by ________.
A) the emphasis on generating positive synergy
B) the goal of sharing information among members
C) the mutual and team-based accountability for results
D) the need to attain collective performance
E) the availability of complementary skill sets
6) What is the primary purpose of a work group?
A) to generate positive synergy
B) to improve collective performance
C) to inculcate a climate of trust
D) to share relevant information
E) to enhance team efficacy
7) Which of the following statements is true regarding a work team?
A) Work teams are rarely used in organizations today.
B) Work teams are generally less flexible than traditional departments.
C) Work teams generate positive synergy through coordinated effort.
D) Work teams are less responsive to changes in the internal and external environment of the
company.
E) Work teams involve members of random and varied skill sets.
8) A work team is characterized by ________.
A) the goal of sharing information
B) the presence of neutral to negative synergy
C) the availability of complementary skills among members
D) the individual accountability for outcomes and results
E) the mere accumulation of individual efforts
9) Which of the following accurately differentiates between work groups and work teams?
A) Work groups are used by top-management employees, while work teams are used by lower-
level workers.
B) Work groups are used for functions relating to areas of the external environment, while work
teams are exclusively used for departmental problems and issues.
C) Work groups involve members who have complementary skills, while work teams use
employees who have random and varied skills.
D) Work teams generate a potential for an organization to generate greater outputs with no
increase in inputs, while work groups cannot perform this function.
E) Work teams represent the mere accumulation of individual efforts, while work groups
generate a positive synergy within the organization.
10) The extensive use of work teams benefits organizations by ________.
A) generating neutral synergy among all employees of the team
B) eliminating the need for mutual accountability for results
C) developing the various team member’s skills such that they are random and varied
D) generating a potential for creating greater outputs without increasing inputs
E) ensuring that the mere accumulation of individual efforts is used for group work
11) The goal of a work group is to share information.
12) Nancy is a part of a group at work that stresses collective goals and performance. Nancy is
amazed at how well the members of the team use their skills to benefit themselves and their team
members. Whenever a problem arises, the team, as a whole, works to provide reasons and
solutions. She enjoys working in this group as there is a lot of positive energy. This group that
Nancy is a part of is a work group.
13) Discuss the difference between a work group and a work team.
14) A team consists of employees from the same department who meet for a few hours each
week to discuss ways of improving the work environment but they do not have the authority to
unilaterally implement any of their suggestions. This is most likely to be a(n) ________ team.
A) cross-functional
B) virtual
C) self-managed work
D) problem-solving
E) independent
15) Problem-solving teams can ________.
A) implement the recommended changes to resolve a problem
B) assume responsibility for the outcomes of a solution they implemented
C) provide recommendations after a discussion amongst department members
D) resolve problems of different departments in an organization simultaneously
E) combine the expertise of employees across different divisions and organizational levels
16) The supervisors of the production division of one of the branches of Georgia Mills have been
informed of some irregularities noticed in inventory of raw materials by some trusted
subordinates. To get a clearer picture, the supervisors had a quick meeting with the subordinates
who reported the matter over lunch. The subordinates recommended rotating the schedule of
employees who account for the incoming and used up stock so as to pinpoint the defaulting
employee. The supervisors agreed that this was a good strategy but admitted that the matter must
be escalated to the production manager before such a change can be implemented. They followed
up this meeting with subsequent sessions to evaluate how the change worked. The supervisors
and subordinates form a(n) ________ team in this scenario.
A) cross-functional
B) independent
C) problem-solving
D) virtual
E) self-managed
17) ________ teams are defined as groups of employees who perform highly related or
interdependent jobs and take on many of the responsibilities of their former supervisors.
A) Independent
B) Self-managed work
C) Cross-functional
D) Problem-solving
E) Traditional
18) Nick, the director of manufacturing at a large electronics company, has created a team of
eleven employees from quality control for working on high priority projects. Nick gives the team
members the responsibility of planning and scheduling their own work and making all functional
decisions. Also, members of this team evaluate each other’s performance. This is an example of a
________ team.
A) problem-solving
B) self-managed work
C) cross-functional
D) virtual
E) task-resolution
19) Which of the following statements is true regarding self-managed work teams?
A) Self-managed work teams typically consist of forty to fifty employees.
B) Self-managed work teams typically manage conflicts well.
C) Members of self-managed work teams typically report lower job satisfaction.
D) Self-managed work teams are typically composed of employees from different departments
who work independent of each other.
E) In the case of self-managed work teams, supervisory positions take on decreased importance.
20) Which of the following teams is more likely to be made up of employees from about the
same hierarchical level but different work areas?
A) problem-solving
B) self-managed work
C) cross-functional
D) traditional
E) departmental
21) To retain its edge in the organic health food market, Natura has established a high-priority
team comprised of senior executives from the company’s production, marketing, and research
divisions. These employees work together closely to study consumer attitudes about organic
health foods and come up with a closely monitored development and marketing strategy for new
products. This ensures that each division is informed of the specific needs, timelines, and
expected outcomes of the strategy. It also makes Natura a company that adapts to changes in
market trends swiftly. The team Natura uses here is of the ________ type.
A) problem-solving
B) self-managed work
C) cross-functional
D) traditional
E) departmental
22) GoAir, a low-cost airline, has created a team made up of employees from production,
planning, quality control, tooling, design engineering, and information systems to automate the
company’s C-17 program. This team is most likely to be an example of a ________ team.
A) command
B) cross-functional
C) self-managed work
D) problem-solving
E) task
23) Which of the following statements is true regarding a cross-functional team?
A) A cross-functional team is made up of employees from different hierarchical levels.
B) A cross-functional team is made up of employees from the same department.
C) Cross-functional teams have decreased in popularity in the last few decades.
D) In the case of a cross-functional team, the early stages of development are typically very
short.
E) Cross-functional teams are used for developing new ideas and coordinating complex projects.
24) Which of the following types of teams allows for collaboration between team members who
are physically dispersed?
A) problem-solving teams
B) self-managed work teams
C) task teams
D) virtual teams
E) command teams
25) Virtual teams are characterized by ________ in comparison to teams which interact face-to–
face.
A) low popularity among companies
B) the use of computers to interact
C) low sharing of unique information
D) low need for supervision
E) low need for publicizing throughout the organization
26) Which of the following is desirable when a crucial project is delegated to a virtual team?
A) encouraging less interaction among members so they completely focus on the project
B) avoiding publicity of the team’s progress and success in the organization
C) promoting a sense of independence over group spirit to encourage competition
D) engaging in close monitoring of the work being done by the team throughout the project
E) discouraging the sharing of unique information as it benefits some employees unfairly
27) Which of the following statements is not true regarding multiteam systems?
A) They are used to offset the problems associated with adding more members to an existing
team.
B) They are collections of two or more independent teams that share a superordinate goal.
C) They are effectively teams of teams.
D) They are more successful when they have boundary spanners.
E) They perform better when lines of communication are restricted.
28) Problem-solving teams discuss a problem, generate potential solutions, and implement them
successfully.
29) In self-managed teams, supervisory positions may be eliminated.
30) Cross-functional teams consist of employees from about the same hierarchical level, but
from different work areas, who come together to accomplish a task.
31) Virtual teams should be managed differently than face-to-face teams in an office, partially
because virtual team members may not interact along traditional hierarchical patterns.
32) Describe and discuss self-managed work teams.
33) What is a cross-functional team?
34) What are some special challenges that virtual teams face? For virtual teams to be effective,
what should management ensure?
35) Which of the following is not one of the key components of effective teams?
A) climate of trust
B) company reputation
C) adequate resources
D) member flexibility
E) leadership and structure
36) With reference to the team effectiveness model, which of the following is one of the key
components of an effective team, included under the category of contextual factors?
A) team efficacy
B) climate of trust
C) common purpose
D) social loafing
E) specific goals
37) The team effectiveness model classifies the key components of effective teams into three
general categories: context, composition, and process. Which of the following variables belongs
to the composition category?
A) adequate resources
B) conflict level
C) team efficacy
D) performance evaluation system
E) personality of team members
38) According to the team effectiveness model, which of the following is a process variable that
influences effectiveness of a team?
A) leadership and structure
B) team efficacy
C) member flexibility
D) performance evaluation and reward systems
E) abilities of members
39) Jean Wills, a trainer with Leverage Inc., is infuriated because the conference hall that she had
booked for her morning session with a new batch of trainees will be occupied by the HR team for
the day. Jean feels that the company only superficially commits to training and that it is not a
priority as this lack of facilities for training is a recurring phenomenon. Recently, she had asked
the HR department to supply printed copies of her material for the orientation and training
modules to the new trainees, and HR refused, saying the soft copies available on the systems
would suffice. Which of the following contextual areas is the source of problem between the
training department and the HR department in this scenario?
A) performance evaluation
B) reward systems
C) adequate resources
D) leadership
E) structure
40) Araceli is a team member in a large corporation. She never speaks in team meetings because
she has seen members talk behind each other’s backs after the meetings. Members are constantly
monitoring the other members’ work and looking for mistakes to point out in a meeting.
According to the information provided, which contextual factor is lacking in Araceli’s team?
A) adequate resources
B) climate of trust
C) team structure
D) performance evaluations
E) leadership
41) In which of the following teams is leadership of most importance to coordinate the efforts of
various teams in order to produce a desired outcome?
A) technical teams
B) self-managed work teams
C) problem-solving teams
D) management teams
E) multiteam systems
42) Which of the following is not part of the process of the team effectiveness model?
A) a common purpose
B) climate of trust
C) specific goals
D) social loafing
E) conflict levels
43) Which of the following pairs of personality dimensions contribute to high team
effectiveness?
A) introversion and reflexivity
B) type A and type B
C) reflexivity and submissiveness
D) conscientiousness and openness to experience
E) perfectionism and rule consciousness
44) People scoring high on ________ are valuable in teams because they’re good at backing up
fellow team members and at sensing when their support is truly needed.
A) conscientiousness
B) positivity
C) emotional stability
D) agreeableness
E) openness to experience
45) Which of the following statements is true regarding team composition?
A) A team’s performance is merely the summation of its individual members’ abilities.
B) High-ability teams find it hard to adapt to changing situations.
C) Agreeableness is the only personality dimension that aids the ability to work in groups.
D) In successful teams, members should be selected to ensure all the various roles are filled.
E) A high-ability team will function well irrespective of the deficits in the abilities of the leader.
46) The controller role in a team is responsible for ________.
A) initiating creative ideas
B) examining details and enforcing rules
C) offering insightful analysis of options
D) coordinating and integrating group tasks
E) providing directions and following up with implementation
47) The adviser role in a team is responsible for ________.
A) providing structure
B) fighting external battles
C) offering insightful analysis of options
D) coordinating and integrating group tasks
E) encouraging the search for more information
48) Which of the following terms describes the degree to which members of a work unit share a
common demographic attribute, such as age, sex, race, educational level, or length of service?
A) social conformity
B) organizational value
C) organizational demography
D) diversity
E) organizational multiculturalism
49) Organizational demography suggests that attributes such as age or the date of joining should
help the organization in ________.
A) promoting diversity and multiculturalism
B) reducing discrimination in the workplace
C) determining appropriate compensation packages
D) assessing the training needs at an occupational level
E) predicting employee turnover in the company
50) According to the concept of organizational demography, if team members have dissimilar
experiences, it will lead to ________.
A) increased employee satisfaction
B) decreased level of conflicts
C) higher employee motivation
D) higher employee turnover
E) higher team efficacy
51) Which of the following is true with regard to the impact of diversity on team effectiveness?
A) High levels of diversity among team members benefit the group from the stage of forming.
B) Race and gender diversity bear the highest positive impact on team performance.
C) Leadership has a negligible role to play in diverse teams because the members manage
themselves autonomously.
D) Elements of diversity are undesirable as they interfere with team processes in the long run.
E) Cultural diversity serves as an asset for tasks that call for a variety of viewpoints once the
team has worked out its differences.
52) Which of the following statements is true regarding a culturally diverse team?
A) Elements of diversity do not interfere with team processes.
B) Culturally homogeneous teams have more difficulty learning to work with each other and
solving problems than culturally heterogeneous teams.
C) Teams dominated with high cultural status individuals improve performance for every
member.
D) Cultural diversity within a team is not advisable for those tasks that call for a variety of
viewpoints.
E) Culturally diverse teams are more affected by surface-level diversity than by deep-level
diversity.
53) Cultural diversity is an asset for teams where tasks ________.
A) require a variety of viewpoints
B) are simple and routine
C) involve emotional labor
D) are highly technical
E) required for completing the work are highly independent