Chapter 1 Fundamentals of Human Relations
Objective Quiz Questions Name
Section/Score
TRUE/FALSE
______ 1. Human relations is the study of interactions among people.
______ 2. Human relations focuses primarily on manipulating others to get ahead.
______ 3. Empathy is a personal characteristic that is only needed in upper management
positions.
______ 4. Workers are being asked to help make decisions about their jobs through a
process often called industrial democracy.
______ 5. Scientific management is most associated with the work of Elton Mayo.
______ 6. The informal organization refers to the social network created by workers through
normal interactions.
______ 7. Empathy is the ability to put yourself in someone else’s place and to feel emotions
including sympathy for that person’s motives and points of view.
______ 8. Performance is based solely on motivation.
______ 9. Technical skills are equally applicable to all levels of work and life.
______ 10. The Hawthorne studies were conducted in the 1940s.
______ 11. One Hawthorne study illustrated how greater lighting intensity increases worker
productivity.
______ 12. A basic premise of all human relations is the dignity and worth of humans.
______ 13. Employee empowerment means giving overall power to employees to run the
organization, not just their jobs.
______ 14. There are many types of quality management: TQM and quality circles, among
others.
______ 15. Organizational transformation is a series of techniques and gimmicks to motivate
employees.
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Chapter 1
MULTIPLE CHOICE
_______ 1. Human relations is:
a. interactions among people
b. organizational behavior
c. a discipline within business
d. all of the above
e. none of the above
_______ 2. Greater empathy more often leads to:
a. better understanding
b. organizational conflict
c. poor leadership
d. personality conflicts
Fundamentals of Human Relations
_______ 3. The ability to put yourself in someone else’s place is called:
a. magnanimity
b. proxemics
c. empathy
d. none of the above
_______ 4. Most employers agree that the majority of those who fail in managerial positions
do so because they lack:
a. communication skills
b. technical skills
c. human relations skills
d. self-confidence
_______ 5. Which is NOT a basic theme in human relations?
a. communication
b. salary
c. motivation
d. human dignity
e. empathy
_______ 6. Human relations at work means:
a. getting along with others
b. greater productivity through employees
c. greater human satisfaction at work
d. all of the above
_______ 7. Sociologists have done the most in adding information to the human relations
field through the study of:
a. job satisfaction
b. job placement
c. incentive programs
d. group dynamics
e. employee counseling
_______ 8. The human relations field developed:
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Chapter 1 Fundamentals of Human Relations
a. during the Renaissance
b. during the time of Henry the VIII
c. sometime after 1850
d. sometime after 1920
e. after World War II
_______ 9. Frederick Taylor is more often associated with:
a. scientific management
b. the increase of unions
c. the Hawthorne experiment
d. informal organizations
_______ 10. Newer organizations are increasingly characterized by:
a. quality control through inspection
b. strategic thinking at all levels
c. centralized planning and decision making
d. all of the above
_______ 11. Political science has contributed useful information to the human relations field
through the study of:
a. organizational structure and power struggles
b. group behavior and status effects
c. job placement, incentives, and counseling
d. group dynamics
_______ 12. Perhaps the most important result of the Hawthorne study was learning that:
a. the more illumination is increased, the greater the production
b. greater production is achieved by breaking work into specialized tasks
c. group morale and motivation factors can strongly influence production
d. child labor laws and retirement programs helped to develop the union
movement
_______ 13. The recurrent theme in human relations that suggests people are unable to
separate personal and family problems and crises from their work experience is:
a. motivation
b. leadership
c. empathy
d. individual differences
e. the whole person
_______ 14. Individual differences need to be considered in which context(s)?
a. differences in job performance after training
b. differences among individuals in terms of job potential
c. the effects of training on individuals
d. all of the above
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Chapter 1 Fundamentals of Human Relations
_______ 15. Which of the following is NOT a recent development in human relations?
a. total quality management
b. employee empowerment
c. scientific management
d. organizational transformation
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Chapter 1 Fundamentals of Human Relations
Objective Quiz Answers