Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
71) The belief that behaviour is caused, rather than random, would be consistent with the
systematic approach.
a. True
b. False
72) In OB, contributions in the area of power are more likely to come from psychologists
than from political scientists.
a. True
b. False
73) Systematic study in OB implies that behaviour is random.
a. True
b. False
74) According to the Competing Values Framework, the issues that relate to team
building and interpersonal communications are internal and flexibility focused.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
75) According to the Competing Values Framework, the issues relating to managing
change and negotiating ideas are internal and control focused.
a. True
b. False
76) Renee has been offered a higher level position with significantly more pay by a
competitor. She feels she should accept the offer, but also feels loyal to the company she
is with. She is very involved in determining the direction of the company, enjoys her
colleagues, and is content with her salary, although an increase would always be
welcome. Renee is displaying affective commitment to the company she is now with.
a. True
b. False
77) OB is not important for self-employed people, as they often do not carry out the role
of managers; OB is much more applicable to those who work in larger organizations.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
78) Affective commitment describes the strength of an individual’s emotional attachment
to, identification with, and involvement in the organization.
a. True
b. False
79) Loss of jobs to international outsourcing means that all jobs in an organization tend to
be in a permanent state of change.
a. True
b. False
80) People’s behaviour when they are in a group is exactly the same as their behaviour
when they are alone.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
81) Putting employees in charge of what they do is defined as the “contingency
approach.”
a. True
b. False
82) Luc, a long-time employee of an advertising company, is given the opportunity to
develop, price, and implement marketing plans for small businesses. He is also allowed
the opportunity to address any complaints and concerns by clients. He is an empowered
employee who has the opportunity to determine how he does his job.
a. True
b. False
83) Instead of responding to competitive pressures by “turning up the heat” on
employees, many companies are now trying to realize a competitive advantage by raising
prices.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
84) When we speak of “workplace diversity,” we are referring to organizations
employing a variety of people in terms of gender, race, sexual orientation, ethnicity, age,
and disability characteristics.
a. True
b. False
85) A study shows that a significant reason for managers leaving their organizations
within 18 months of starting is their failure to develop a relationship with their boss,
colleagues, or subordinates.
a. True
b. False
86) By recognizing the value of employees, who are the ambassadors of the organization,
they will give great customer service.
a. True
b. False
87) Baby Boomers, Generation Xers, and Generation Y bring very similar values and
expectations to the workplace, although they are a diverse group otherwise.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
a. True
b. False
88) The concept of effectiveness implies a concern for both productivity and efficiency.
a. True
b. False
89) Efficiency is concerned with the achievement of goals, whereas effectiveness is
concerned with the ratio of output to inputs.
a. True
b. False
90) Organizational citizenship behaviour is a specific and identified part of an
employee’s formal job requirements.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
91) Ethics refers to the moral principles that we consider in order to guide our behaviour
when determining if an action is right or wrong.
a. True
b. False
92) Since organizational citizenship behaviour falls outside one’s job description, there is
no need for employees to engage in such behaviours, and no need for managers to be
concerned about managing this behaviour.
a. True
b. False
93) The North American Free Trade Agreement and the European Union are examples of
initiatives that increase trade between member countries, thereby increasing the chance
that managers work in a multicultural environment.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
Objective: 1-4 What challenges do managers and employees face in the workplace of the
twenty-first century?
94) Evidence indicates that balancing work and life demands now surpasses job security
as an employee priority.
a. True
b. False
95) Positive organizational scholarship concerns how organizations develop human
strengths, foster vitality and resilience, and unlock potential.
a. True
b. False
96) Employees in today’s workplace are becoming increasingly demanding of satisfying
jobs; hence, job satisfaction should become a legitimate concern of managers.
a. True
b. False
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
97) Explain in detail what the Competing Values Framework is and why it is valuable for
organizations? Describe and give specific examples how managers could use this
framework to increase their own management skills.
98) What is an organization? Define and describe the basic characteristics of an
organization and give examples of the various types of organizations. Then select and
organization you are familiar with (it could be your family, school, workplace, church
group, or a public company etc.) and describe in detail how this organization meets the
characteristics you have just described.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
99) Your supervisor is an accountant, who is unconvinced about the value of studying or
applying the principles of OB. In his words, “OB is not an empirical science, and cannot
be valued on a balance sheet, therefore it has little if any value to a company.” Explain to
him using OB findings how OB principles may be used by an employer to improve
his/her company’s financial performance.
100) Discuss in detail the importance of interpersonal skills and relate this to the
appropriate challenges faced by managers in today’s workplace.
Suggested answer:
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
101) Does effective management have any impact on organizational success during
economic turmoil? Provide arguments to support the contention that good management
can make a difference to the economic welfare of a company, as well as arguments to
support the contention that managing well really won’t overcome financial difficulties.
Use examples to substantiate your response.
102) One of the challenges in the Canadian workplace is managing diversity. Managers
must address the differences among diverse groups of people. Describe what is meant by
diversity in the workplace and then explain how organizations of today must manage
and/or accommodate this diversity. Provide examples to support your response.
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
Objective: 1-4 What challenges do managers and employees face in the workplace of the
twenty-first century?
103) Describe the concepts of productivity, efficiency, and effectiveness, as well as their
importance for organizations, using specific examples to illustrate your answers.
Suggested answer:
Fundamentals of Organizational Behaviour, Fifth Canadian Edition
Chapter 1—What Is Organizational Behaviour
Objective: 1-4 What challenges do managers and employees face in the workplace of the
twenty-first century?
104) What is positive organizational behaviour? How does this concept fit into an
organization and what challenges does it create for employees and managers? Give
specific examples to support your answers.
Suggested answer:
Objective: 1-4 What challenges do managers and employees face in the workplace of the
twenty-first century?